System and method for delivery of voicemails to handheld devices

• US 10,375,247 B2
• Filed: 03/15/2016
• Issued: 08/06/2019
• Est. Priority Date: 01/10/2007
• Status: Active Grant

• Current Assignee: TVG LLC, Zoom Video Communications, Inc.
• Original Assignee: TVG LLC
• Inventors: Demmitt, Michael, Manna, Amit, Smith, Michael, Arellano, Luis, Pedregal, Chris, LeBeau, Mike, Salomaki, Brian
• Primary Examiner(s): Huynh, Van D
• Application Number:
  US15/070,671
• Publication Number:
  US 20160227039A1
• Time in Patent Office: 1,239 Days
• Field of Search: 379 8814, 379 8818
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

Briefly, a variety of embodiments, including the following, are described: a system embodiment and methods that allow random access to voice messages, in contrast to sequential access in existing system embodiments; a system embodiment and methods that allow for the optional use of voice recognition to enhance usability; and a system embodiment and methods that apply to the area of voicemail.

Claims

1. An apparatus comprising:

a mobile device comprising an integrated voicemail system in which visual display voicemail access capability is provided for the integrated voicemail system;

wherein the mobile device is adapted to transcribe voicemail messages to text messages and/or to forward voicemail messages to a server for transcription by the server.

2. The apparatus of claim 1, wherein the mobile device is further adapted to transcribe or forward voicemail messages for transcription based at least in part on transcription capability of the mobile device.

3. The apparatus of claim 1, wherein the server comprises a backend server.

4. The apparatus of claim 3, wherein the backend server comprises a message server.

5. The apparatus of claim 1, wherein the visual display voicemail access capability comprises a voicemail inbox.

6. The apparatus of claim 5, wherein the voicemail inbox further provides one or more visual voicemail status indicators.

7. The apparatus of claim 6, wherein the one or more visual voicemail status indicators include at least one of the following:

time of call;

date of call and/or caller.

8. The apparatus of claim 1, wherein the integrated voicemail system includes the capability to fast forward a voicemail.

9. The apparatus of claim 1, wherein the mobile device includes a touch screen display.

10. An apparatus comprising:

a mobile device comprising an integrated voicemail system in which visual display voicemail access capability is provided for the integrated voicemail system such that, via a voicemail inbox, more than one voicemail message is displayed at once, including one or more visual voicemail display indicators associated with the more than one voicemail messages displayed, and for at least some of the more than one voicemail messages displayed at least a portion of a text transcription, the one or more associated voicemail display indicators also being displayed at once via the voicemail inbox;

wherein the mobile device is adapted to receive and/or deliver one or more voicemails to a user via one or more of a plurality of message channels.

11. The apparatus of claim 10, wherein the plurality of message channels comprises at least one of the following:

email, SMS, a pool of telephone numbers, a voicemail system, a website interface, or any combination thereof.

12. The apparatus of claim 10, wherein the integrated voicemail system includes the capability to fast forward a voicemail.

13. The apparatus of claim 10, wherein the one or more associated visual voicemail status indicators further include at least one of the following:

time of call;

date of call and/or caller.

14. The apparatus of claim 10, wherein the mobile device includes a touch screen display.

15. An apparatus comprising:

a mobile device comprising an integrated voicemail system in which visual display voicemail access capability is provided for the integrated voicemail system;

wherein the mobile device is adapted to record one or more voicenotes in order for the voicenotes to be transcribed to text messages by the mobile device locally and/or to be transcribed by a non-local server after being forward from the mobile device to the non-local server.

16. The apparatus of claim 15, wherein the mobile device is adapted to transmit the one or more voicenotes via one or more of a plurality of message channels.

17. The apparatus of claim 16, wherein the plurality of message channels comprises at least one of the following:

email, SMS, a website interface, or any combination thereof.

18. The apparatus of claim 16, wherein the mobile device adapted to transmit the one or more voicenotes via one or more of a plurality of message channels being further adapted to transmit the one or more voicenotes to an identified group of recipients.

19. The apparatus of claim 15, wherein the integrated voicemail system includes the capability to fast forward a voicemail.

20. The apparatus of claim 15, wherein the visual display voicemail access capability comprises a voicemail inbox.

21. The apparatus of claim 20, wherein the voicemail inbox further provides a visual voicemail status indicator.

22. The apparatus of claim 21, wherein the visual voicemail status indicator further indicates at least one of the following:

time of call;

date of call and/or caller.

23. The apparatus of claim 15, wherein the mobile device further includes the capability to fast forward a voicemail or voicenote.

24. The apparatus of claim 15, wherein the mobile device includes a touch screen display.