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System, method, apparatus, and computer program product for providing mobile device support services

  • US 10,375,546 B2
  • Filed: 09/21/2016
  • Issued: 08/06/2019
  • Est. Priority Date: 04/05/2012
  • Status: Active Grant
First Claim
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1. An apparatus comprising at least one processor and at least one memory including computer program code, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to at least:

  • receive device status data from a mobile device;

    receive device status data from a plurality of other mobile devices;

    aggregate the device status data received from the plurality of other mobile devices;

    determine one or more potential faults related to the mobile device based at least in part on the device status data and the aggregated device status data; and

    cause information regarding the one or more potential faults related to the mobile device to be provided to the mobile device, wherein the apparatus is configured to;

    receive device status data from the mobile device via a first network; and

    receive device status data from at least one of the other mobile devices via a second network that is not the first network.

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