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Information technology configuration management

  • US 10,380,079 B1
  • Filed: 03/06/2014
  • Issued: 08/13/2019
  • Est. Priority Date: 12/29/2005
  • Status: Active Grant
First Claim
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1. A system having a computing device including a processor and a memory communicatively coupled with the processor, the system configured to:

  • determine relationships among data sources and their associated business processes, wherein the associated business processes are associated with an information technology network and the determined relationships include a hierarchical dependency relationship that is determined via interconnectivity of the information technology network;

    create a baseline image of the relationships and the data sources;

    create a subsequent image of the relationships and the data sources;

    compare the baseline image and the subsequent image to determine an image difference;

    identify at least one unmanaged change based on the image difference, wherein the unmanaged change includes an indication that a first data source was added;

    identify an associated business process that is impacted by addition of the first data source;

    create a visual representation illustrating the relationships among data sources and their associated business processes;

    trend a first incident related to the first data source, wherein the trended incident is used to perform maintenance for the information technology network; and

    reconcile the first data source according to requirements of the associated business process.

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