Information technology configuration management

• US 10,380,079 B1
• Filed: 03/06/2014
• Issued: 08/13/2019
• Est. Priority Date: 12/29/2005
• Status: Active Grant

• Current Assignee: United Services Automobile Association
• Original Assignee: United States Automobile Association (United Services Automobile Association)
• Inventors: Blazek, Mark C., Gonzalez, Richard C.
• Primary Examiner(s): Syed, Farhan M
• Application Number:
  US14/199,600
• Time in Patent Office: 1,986 Days
• CPC Class Codes: G06F 16/21 Design, administration or maintenance of databases
• CPC Class Codes: G06F 8/70 Software maintenance or management

Abstract

The described embodiments contemplate a system, method and computer-readable medium with computer-executable instructions for managing an information technology network. The novel system includes a network of data sources and a federated configuration management database capable of communicating with the data sources. The data sources also may be federated. The federated configuration database management identifies among the data sources. The system also includes a core database that is capable of communicating with the federated configuration management database. The core database defines relationships of the data sources with a business practice.

Claims

1. A system having a computing device including a processor and a memory communicatively coupled with the processor, the system configured to:

determine relationships among data sources and their associated business processes, wherein the associated business processes are associated with an information technology network and the determined relationships include a hierarchical dependency relationship that is determined via interconnectivity of the information technology network;

create a baseline image of the relationships and the data sources;

create a subsequent image of the relationships and the data sources;

compare the baseline image and the subsequent image to determine an image difference;

identify at least one unmanaged change based on the image difference, wherein the unmanaged change includes an indication that a first data source was added;

identify an associated business process that is impacted by addition of the first data source;

create a visual representation illustrating the relationships among data sources and their associated business processes;

trend a first incident related to the first data source, wherein the trended incident is used to perform maintenance for the information technology network; and

reconcile the first data source according to requirements of the associated business process.

2. The system of claim 1, wherein the system is further configured to:

receive an indication of a modification to a second data source, wherein the modification of the second data source includes an upgrade of the second data source;

identify a second associated business process that is impacted by the modification of the second data source; and

trend a second incident related to the second data source, wherein the second trended incident is used to perform further maintenance for the information technology network.

3. The system of claim 2, wherein the modification of the second data source includes adding hardware to the information technology network.

4. The system of claim 2, wherein the modification of the second data source includes making a software change to the information technology network.

5. The system of claim 1, wherein the visual representation is a hierarchical representation.

6. The system of claim 1, wherein reconciling includes determining a relevancy of the first data source among the data sources with respect to the requirements of the associated business process.

7. A computer implemented method comprising:

determining relationships among data sources and their associated business processes, wherein the associated business processes are associated with an information technology network and the determined relationships include a hierarchical dependency relationship that is determined via interconnectivity of the information technology network;

storing the relationships among the data sources in a federated database;

creating a baseline image of the relationships and the data sources;

creating a subsequent image of the relationships and the data sources;

comparing the baseline image and the subsequent image to determine an image difference;

identifying at least one unmanaged change based on the image difference, wherein the unmanaged change includes an indication that a first data source was added;

identifying an associated business process that is impacted by addition of the first data source;

creating a visual representation illustrating the relationships among data sources and their associated business processes;

trending a first incident related to the first data source, wherein the trended incident is used to perform maintenance for the information technology network; and

reconciling the first data source according to requirements of the associated business process.

8. The method of claim 7, the method further comprising:

receiving an indication of a modification to a second data source, wherein receiving the modification of the second data source includes receiving an upgrade of the first data source;

identifying a second associated business process that is impacted by the modification of the second data source; and

trending a second incident related to the second data source, wherein the second trended incident is used to perform further maintenance for the information technology network.

9. The method of claim 8, at least the first data source and second data source are arranged according to a federated configuration.

10. The method of claim 8, wherein receiving the modification of the second data source includes making a software change to the information technology network.

11. The method of claim 7, wherein creating the visual representation includes creating a hierarchical representation.

12. The method of claim 7, wherein reconciling includes determining a relevancy of the first data source among the data sources with respect to the requirements of the associated business process.

19. The method of claim 10, further comprising:

attaching a change record related to the software change.

13. A non-transitory computer-readable storage medium including computer-readable instructions to:

determine relationships among data sources and their associated business processes, wherein the associated business processes are associated with an information technology network and the determined relationships include a hierarchical dependency relationship that is determined via interconnectivity of the information technology network;

store the relationships in a federated database;

create a baseline image of the relationships and the data sources;

create a subsequent image of the relationships and the data sources;

compare the baseline image and the subsequent image to determine an image difference;

identify at least one unmanaged change based on the image difference, wherein the unmanaged change includes an indication that a first data source was added;

identify an associated business process that is impacted by addition of the first data source; and

reconcile the first data source according to requirements of the associated business process.

14. The computer-readable storage medium of claim 13, wherein the storage medium further includes computer-readable instructions to:

receive an indication of a modification to a second data source, wherein the modification of the first data source includes an upgrade of the first data source;

identify a second associated business process that is impacted by the modification of the second data source; and

trend a second incident related to the second data source, wherein the second trended incident is used to perform further maintenance for the information technology network.

15. The computer-readable storage medium of claim 14, wherein the modification of the second data source includes adding hardware to the information technology network.

16. The computer-readable storage medium of claim 14, the federated database including a schema to define at least one table, two or more fields in the at least one table, and one or more schema relationships between the two or more fields.

17. The computer-readable storage medium of claim 13, the computer readable instructions further create a visual representation illustrating the relationships among data sources and their associated business processes, wherein the visual representation is a hierarchical representation.

18. The computer readable storage medium of claim 13, wherein reconciling includes determining a relevancy of the first data source among the data sources with respect to the requirements of the associated business process.