Physiological-based detection and tagging in communications data
First Claim
1. A method comprising:
- using an analytics module operating on at least one processor;
receiving a recorded conversation between participants;
detecting a physiological indicator of a participant by analyzing the recorded conversation;
determining a change in the physiological indicator of the participant during the recorded conversation; and
tagging a location in the recorded conversation where the change in the physiological indicator occurred in the recorded conversation, the tagging including storing a tag indicating the location in the recorded conversation where the change in the physiological indicator occurred.
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Abstract
Systems and methods for detecting changes in physiological indicators in communications data of participants of a communication and tagging those changes are described. According to an embodiment, a method uses an analytics module operating on at least one processor. Data indicative of a communication between participants is received. A physiological indicator of at least one of the participants is detected by analyzing the data. A change in the physiological indicator is determined in the data. A location of the data where the change in the physiological indicator occurred in the data is tagged. The tagging includes storing a tag indicating the location of the data where the change in physiological indicator occurred in memory.
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Citations
20 Claims
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1. A method comprising:
using an analytics module operating on at least one processor; receiving a recorded conversation between participants; detecting a physiological indicator of a participant by analyzing the recorded conversation; determining a change in the physiological indicator of the participant during the recorded conversation; and tagging a location in the recorded conversation where the change in the physiological indicator occurred in the recorded conversation, the tagging including storing a tag indicating the location in the recorded conversation where the change in the physiological indicator occurred. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system comprising:
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a database device having a database management system operable on at least one processor and having a database memory for storing a database; and an analytics system having an analytics module operable on at least one processor, the analytics system being operatively coupled to the database device, the analytics module being operable to receive communications data representative of a recorded conversation between at least two participants, the recorded conversation including video data, audio data, or a combination thereof, the analytics module further being operable to identify a physiological indicator of a participant in the recorded conversation, operable to determine a change in the physiological indicator of the participant in the recorded conversation, and operable to transmit a tag to the database device, the tag indicating a location in the recorded conversation where the change in the physiological indicator occurred, the database management system being operable to store the recorded conversation and the tag in the database memory. - View Dependent Claims (12, 13, 14, 15)
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16. A non-transitory computer-readable storage medium having a computer program embodied thereon, the computer program comprising:
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program code instructions for detecting a physiological indicator of a participant in a recorded conversation, the recorded conversation including video data, audio data, or a combination thereof; program code instructions for determining a change in the physiological indicator of the participant during the recorded conversation; and program code instructions for storing the recorded conversation and a tag to memory, the tag indicating a location in the recorded conversation where the change in the physiological indicator occurred. - View Dependent Claims (17, 18, 19, 20)
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Specification