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Physiological-based detection and tagging in communications data

  • US 10,380,097 B1
  • Filed: 12/17/2015
  • Issued: 08/13/2019
  • Est. Priority Date: 12/17/2015
  • Status: Active Grant
First Claim
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1. A method comprising:

  • using an analytics module operating on at least one processor;

    receiving a recorded conversation between participants;

    detecting a physiological indicator of a participant by analyzing the recorded conversation;

    determining a change in the physiological indicator of the participant during the recorded conversation; and

    tagging a location in the recorded conversation where the change in the physiological indicator occurred in the recorded conversation, the tagging including storing a tag indicating the location in the recorded conversation where the change in the physiological indicator occurred.

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