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Methods of and devices for filtering triggered alarm signals

  • US 10,380,880 B1
  • Filed: 03/28/2017
  • Issued: 08/13/2019
  • Est. Priority Date: 11/14/2016
  • Status: Active Grant
First Claim
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1. A method of reducing a false alarm notification to a call center comprising:

  • detecting an abnormal event that represents an emergency degree that exceeds a predetermined substantial amount/ratio;

    generating a triggered notification in response to occurrence of the abnormal event;

    receiving the triggered notification of a security sensor on a user'"'"'s mobile device;

    filtering the triggered notification on the user'"'"'s mobile device, wherein the filtering comprises dismissing a false alarm of the triggered notification by verifying the identity and permission level of the user on the user'"'"'s mobile device, highlighting the abnormal event by providing an enlarged image of the abnormal event, providing assisting information to the call center by allowing the user to provide a text or verbal description, wherein the text or verbal description comprises a text or verbal entering message box, providing one or more close-up headshots of a person'"'"'s captured image by an image analyzing software, and comparing the one or more headshots in a database using the image analyzing software and generating potential matches, wherein the dismissing the false alarm is permitted by prompting the user to perform an eye scan; and

    reducing resources needed at the call center for providing adequate service level according to the filtered triggered notification.

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