Personalized communications

• US 10,382,375 B2
• Filed: 02/23/2015
• Issued: 08/13/2019
• Est. Priority Date: 02/23/2015
• Status: Active Grant

• Current Assignee: Vivint Incorporated (NRG Energy, Inc.)
• Original Assignee: Vivint Incorporated (NRG Energy, Inc.)
• Inventors: Mahar, Matthew, Eyring, Matthew J., Gordon-Carroll, Clint Huson, Warren, Jeremy B., Nye, James Ellis, Lyman, Jefferson Huhta
• Primary Examiner(s): Nguyen, Dustin
• Assistant Examiner(s): Nguyen, Hao H
• Application Number:
  US14/629,174
• Publication Number:
  US 20160248725A1
• Time in Patent Office: 1,632 Days
• Field of Search: 709206, 709217, 709224, 340 552, 340 553, 340 574, 340 752, 340506, 340517, 34053913, 379 37, 379 38, 379 42, 700 90, 700286, 700300
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 63/0861 using biometrical features, e.g. fingerprint, retina-scan cryptographic mechanisms or cryptographic arrangements for entity authentication using biological data H04L9/3231

Abstract

In some embodiments, security and/or automation systems, collectively referred to as automation systems, may facilitate communications between a remote user and an occupant of a residence. The automation system may receive one or more communications from a user and deliver the communication to the specified recipient when the recipient occupies the residence. The automation system may determine the recipient is proximate the residence and may notify the recipient of the pending communication. The recipient may use the control panel or another device associated with the security and/or automation system to receive the message.

Claims

1. A method for a security and/or automation system for a residence, comprising:

receiving a request to compile a communication from a requestor, wherein the request comprises a delivery medium, a designated recipient, and one or more delivery triggers, wherein the designated recipient is different from the requestor, and the designated recipient is an occupant of the residence;

compiling the communication based at least in part on the receiving;

determining a presence of a person proximate the residence during a predetermined time frame;

upon determining the presence of the person, determining an identity of the person using one or more facial recognition techniques;

authenticating the person as the designated recipient based at least in part on the identity of the person;

receiving, from the requestor, one or more scenarios associated with the one or more delivery triggers;

determining that the one or more scenarios are satisfied based at least in part on authenticating the person as the designated recipient;

determining an occurrence of one or more delivery triggers based at least in part on determining that the one or more scenarios are satisfied;

notifying the designated recipient based at least in part on the determining the occurrence of one or more delivery triggers, wherein the notifying comprises sounding a notification through the automation system;

delivering the compiled communication to the designated recipient via the delivery medium; and

providing confirmation of the delivering to the requestor of the communication.

2. The method of claim 1, wherein the one or more delivery triggers comprises a delivery time period.

3. The method of claim 1, further comprising:

personalizing the communication based at least in part on one or more personalization parameters.

4. The method of claim 1, further comprising:

receiving input to delete the communication.

5. The method of claim 1, further comprising:

forwarding the communication to a device associated with the designated recipient.

6. The method of claim 1, further comprising:

sending a response from the recipient to a requestor of the communication.

7. The method of claim 6, wherein the response is selected from a generic list of responses.

8. The method of claim 7, wherein the response is sent to a device associated with the requestor.

9. The method of claim 1, further comprising:

playing the communication on a control panel associated with the automation system.

10. An apparatus for a security and/or automation system for a residence, comprising:

a processor;

memory in electronic communication with the processor; and

instructions stored in the memory, the instructions being executable by the processor to;

receive a request to compile a communication from a requestor, wherein the request comprises a delivery medium, a designated recipient, and one or more delivery triggers, wherein the designated recipient is different from the requestor, and the designated recipient is an occupant of the residence;

compile the communication based at least in part on the receiving;

determine a presence of a person proximate the residence during a predetermined time frame;

upon determining the presence of the person, determining an identity of the person using one or more facial recognition techniques;

authenticate the person as the designated recipient based at least in part on the identity of the person;

receive, from the requestor, one or more scenarios associated with the one or more delivery triggers;

determine that the one or more scenarios are satisfied based at least in part on authenticating the person as the designated recipient;

determine an occurrence of one or more delivery triggers based at least in part on determining that the one or more scenarios are satisfied;

notify the designated recipient based at least in part on the determining the occurrence of one or more delivery triggers, wherein the notifying comprises sounding a notification through the automation system;

deliver the compiled communication to the designated recipient via the delivery medium; and

provide confirmation of the delivering to the requestor of the communication.

11. A non-transitory computer-readable medium storing computer-executable code, the code executable by a processor to:

receive a request to compile a communication from a requestor, wherein the request comprises a delivery medium, a designated recipient, and one or more delivery triggers, wherein the designated recipient is different from the requestor, and the designated recipient is an occupant of the residence;

compile the communication based at least in part on the receiving;

determine a presence of a person proximate the residence during a predetermined time frame;

upon determining the presence of the person, determining an identity of the person using one or more facial recognition techniques;

authenticate the person as the designated recipient based at least in part on the identity of the person;

receive, from the requestor, one or more scenarios associated with the one or more delivery triggers;

determine that the one or more scenarios are satisfied based at least in part on authenticating the person as the designated recipient;

determine an occurrence of one or more delivery triggers based at least in part on determining that the one or more scenarios are satisfied;

notify the designated recipient based at least in part on the determining the occurrence of one or more delivery triggers, wherein the notifying comprises sounding a notification through the automation system;

deliver the compiled communication to the designated recipient via the delivery medium; and

provide confirmation of the delivering to the requestor of the communication.