Roadside assistance
First Claim
Patent Images
1. An apparatus supporting roadside assistance for a user at a user vehicle, the apparatus comprising:
- a roadside assistance server receiving a roadside assistance request from a mobile device at a proximity of the user vehicle, wherein the roadside assistance request comprises a user vehicle'"'"'s location information and event information indicative of a service type required to service the user vehicle;
the roadside assistance server selecting first and second service providers from a plurality of service providers and sending first and second service requests to the first and second service providers, respectively;
the roadside assistance server receiving first and second acceptance responses from the first and second service providers, respectively; and
the roadside assistance server selecting the first service provider by the apparatus on behalf of the user based on information contained in the first acceptance response and sending a confirmation message to the first service provider.
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Abstract
A mobile computerized apparatus configured to provide membership status in a roadside assistance program after occurrence of a roadside event is disclosed. The apparatus executes instructions that cause/allow the apparatus to receive input related to an electronic membership card, retrieve from a data store membership information associated with the vehicle, and dynamically update the electronic membership card for display on the apparatus.
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Citations
17 Claims
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1. An apparatus supporting roadside assistance for a user at a user vehicle, the apparatus comprising:
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a roadside assistance server receiving a roadside assistance request from a mobile device at a proximity of the user vehicle, wherein the roadside assistance request comprises a user vehicle'"'"'s location information and event information indicative of a service type required to service the user vehicle; the roadside assistance server selecting first and second service providers from a plurality of service providers and sending first and second service requests to the first and second service providers, respectively; the roadside assistance server receiving first and second acceptance responses from the first and second service providers, respectively; and the roadside assistance server selecting the first service provider by the apparatus on behalf of the user based on information contained in the first acceptance response and sending a confirmation message to the first service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed, cause a processor at least to perform operations comprising:
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receiving a roadside assistance request for roadside assistance from a mobile device at a proximity of a user vehicle, the roadside assistance request including a service type for the roadside assistance; identifying a plurality of service providers qualified to support the service type; obtaining a set of metrics about each of the plurality of service providers; and in response to the receiving, the identifying, and the obtaining, selecting, by the processor on behalf of a user, a selected service provider from the plurality of service providers based on the set of metrics. - View Dependent Claims (12, 13)
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14. A computing device supporting roadside assistance for a user at a user vehicle, the computing device comprising:
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a processor; and memory storing computer-executable instructions that, when executed by the processor, cause the computing device to; receive a roadside assistance request from a mobile device at a proximity of the user vehicle, wherein the roadside assistance request comprises a user vehicle'"'"'s location information and event information indicative of a service type required to service the user vehicle; select first and second service providers from a plurality of service providers and sending first and second service requests to the first and second service providers, respectively; receive first and second acceptance responses from the first and second service providers, respectively; and select the first service provider by the computing device on behalf of the user based on information contained in the first acceptance response and sending a confirmation message to the first service provider. - View Dependent Claims (15, 16, 17)
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Specification