Technical language processor administration

• US 10,387,230 B2
• Filed: 02/24/2016
• Issued: 08/20/2019
• Est. Priority Date: 02/24/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Kephart, Aaron D., Howie, Charles C., Glover, DeAundra K., Nutter, Darla, Lewis, Greg M., Price, Jesse A.
• Primary Examiner(s): Alam, Hosain T
• Assistant Examiner(s): May, Robert F
• Application Number:
  US15/052,679
• Publication Number:
  US 20170242897A1
• Time in Patent Office: 1,273 Days
• Field of Search: 707722, 714 37, 714E11029
• CPC Class Codes: G06F 11/008 Reliability or availability analysis
• CPC Class Codes: G06F 11/3006 where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems multiprogramming arrangements G06F9/46; allocation of resources G06F9/50
• CPC Class Codes: G06F 11/328 Computer systems status display G06F11/327 takes precedence
• CPC Class Codes: G06F 17/40 Data acquisition and logging for input to computer G06F3/00
• CPC Class Codes: G06F 2201/86 Event-based monitoring

Abstract

Embodiments of the present invention relate to apparatuses, systems, methods and computer program products for a technology configuration system. Specifically, the system typically provides operational data processing of a plurality of records associated with information technology operational activities, for dynamic transformation of data and evaluation of interdependencies of technology resources. In other aspects, the system typically provides technical language processing of the plurality of records for transforming technical and descriptive data, and constructing categorical activity records. The system may be configured to achieve significant reduction in memory storage and processing requirements by performing categorical data encoding of the plurality of records. The system may employ a dynamic categorical data decoding process, which delivers a reduction in processing time when the encoded records are decoded for evaluating the exposure of technology change events to technology incidents and modifying such technology change events.

Claims

1. A computerized system for systematic data processing, wherein the computerized system provides a technical language processor configured for storage, maintenance and retrieval of data associated with information technology operational activities, comprising:

a computer apparatus including at least one processor, at least one memory device, and a network communication device; and

technical language processor module stored in the at least one memory device comprising computer readable instructions, that when executed by the at least one processor, cause the at least one processor to;

receive a retrieval request for retrieving one or more records from an activity record database from a user device, wherein the activity record database comprises a plurality of records, each record of the plurality of records being associated with a plurality of data fields comprising technology identifier data associated with an information technology operational activity, wherein the retrieval request comprises one or more technology search terms;

determine a first retrieval rule based on the one or more technology search terms and technology language rules retrieved from a categorical context database, wherein the first retrieval rule is configured for retrieving the one or more records associated with the retrieval request;

retrieve the one or more first records of the plurality of records from the activity record database based on the first retrieval rule;

determine a record categorical context associated with each of the one or more first records, wherein determining the record categorical context further comprises mapping each of the one or more first records to a plurality of first technology identifiers retrieved from the categorical context database, wherein for each of the one or more first records the mapping comprises;

determining a plurality of data fields that are associated with one or more aspects of a first information technology operational activity of the first record;

extracting data associated with one or more first technology elements from the first record, wherein the one or more first technology elements are associated with the plurality of data fields; and

associating the extracted data from the first record with the plurality of first technology identifiers retrieved from the categorical context database;

based on determining that at least one record of the one or more first records is not associated with the retrieval request

identify a trigger for the at least one record not being associated with the retrieval request, wherein the trigger comprises defective mapping in the categorical context database, or an error in one or more rule technology identifiers associated with the retrieval rule; and

based on the identified trigger, (i) modify the technology language rules retrieved from the categorical context database, (ii) modify the first retrieval rule and retrieve one or more second records of the plurality of records based on the modified retrieval rule, and/or (iii) determine a second retrieval rule based on the one or more technology search terms and retrieve one or more second records of the plurality of records based on the second retrieval rule.

2. The system of claim 1, wherein determining the first retrieval rule further comprises:

determining a request categorical context for the retrieval request based on the one or more technology search terms;

retrieving the first retrieval rule from the plurality of technology language rules in the categorical context database, wherein the first retrieval rule comprises a rule categorical context similar to the determined request categorical context; and

determining the one or more rule technology identifiers associated with the retrieval rule based on the rule categorical context and the technology search terms.

3. The system of claim 1, wherein determining the first retrieval rule further comprises determining one or more language operators, wherein the one or more language operators further comprise logical operators, Boolean operators, and/or proximity operators.

4. The system of claim 1, wherein the technical language processor module further comprises instructions that cause the at least one processor to:

transmit control instructions to a user device that cause the user device to present the retrieved one or more first records on a display; and

receive a user selection of the at least one record of the one or more first records, wherein the at least one record is not associated with the retrieval request or the at least one record comprises data defects.

5. The system of claim 1, wherein the plurality of records of the activity record database comprise descriptive data.

6. The system of claim 1, wherein the technical language processor module further comprises instructions that cause the at least one processor to:

construct, for each of the one or more first records, a new categorical activity record associated with the first information technology operational activity, based on the record categorical context, wherein the new categorical activity record comprises the plurality of data fields associated with the plurality of first technology identifiers retrieved from the categorical context database.

7. A computer program product for systematic data processing, wherein the computer program product is configured for storage, maintenance and retrieval of data associated with information technology operational activities, comprising a non-transitory computer-readable storage medium having computer-executable instructions to:

receive a retrieval request for retrieving one or more records from an activity record database from a user device, wherein the activity record database comprises a plurality of records, each record of the plurality of records being associated with a plurality of data fields comprising technology identifier data associated with an information technology operational activity, wherein the retrieval request comprises one or more technology search terms;

determine a first retrieval rule based on the one or more technology search terms and technology language rules retrieved from a categorical context database, wherein the first retrieval rule is configured for retrieving the one or more records associated with the retrieval request;

determine a record categorical context associated with each of the one or more first records, wherein determining the record categorical context further comprises mapping each of the one or more first records to a plurality of first technology identifiers retrieved from the categorical context database, wherein for each of the one or more first records the mapping comprises;

determining a plurality of data fields that are associated with one or more aspects of a first information technology operational activity of the first record;

extracting data associated with one or more first technology elements from the first record, wherein the one or more first technology elements are associated with the plurality of data fields; and

associating the extracted data from the first record with the plurality of first technology identifiers retrieved from the categorical context database;

retrieve the one or more first records of the plurality of records from the activity record database based on the first retrieval rule;

based on determining that at least one record of the one or more first records is not associated with the retrieval request

identify a trigger for the at least one record not being associated with the retrieval request, wherein the trigger comprises defective mapping in the categorical context database, or an error in one or more rule technology identifiers associated with the retrieval rule; and

based on the identified trigger, (i) modify the technology language rules retrieved from the categorical context database, (ii) modify the first retrieval rule and retrieve one or more second records of the plurality of records based on the modified retrieval rule, and/or (iii) determine a second retrieval rule based on the one or more technology search terms and retrieve one or more second records of the plurality of records based on the second retrieval rule.

8. The computer program product of claim 7, wherein determining the first retrieval rule further comprises:

determining a request categorical context for the retrieval request based on the one or more technology search terms;

retrieving the first retrieval rule from the plurality of technology language rules in the categorical context database, wherein the first retrieval rule comprises a rule categorical context similar to the determined categorical context; and

determining the one or more technology identifiers associated with the retrieval rule based on the categorical context and the technology search terms.

9. The computer program product of claim 7, wherein determining the first retrieval rule further comprises determining one or more language operators, wherein the one or more language operators further comprise logical operators, Boolean operators, and/or proximity operators.

10. The computer program product of claim 7, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

transmit control instructions to a user device that cause the user device to present the retrieved one or more first records on a display; and

receive a user selection of the at least one record of the one or more first records, wherein the at least one record is not associated with the retrieval request or the at least one record comprises data defects.

11. The computer program product of claim 7, wherein the plurality of records of the activity record database comprise descriptive data.

12. The computer program product of claim 7, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

construct, for each of the one or more first records, a new categorical activity record associated with the first information technology operational activity, based on the record categorical context, wherein the new categorical activity record comprises the plurality of data fields associated with the plurality of first technology identifiers retrieved from the categorical context database.

13. A computerized method for systematic data processing, wherein the computerized method is configured for storage, maintenance and retrieval of data associated with information technology operational activities, comprising:

receiving a retrieval request for retrieving one or more records from an activity record database from a user device, wherein the activity record database comprises a plurality of records, each record of the plurality of records being associated with a plurality of data fields comprising technology identifier data associated with an information technology operational activity, wherein the retrieval request comprises one or more technology search terms;

determining a first retrieval rule based on the one or more technology search terms and technology language rules retrieved from a categorical context database, wherein the first retrieval rule is configured for retrieving the one or more records associated with the retrieval request;

determining a record categorical context associated with each of the one or more first records, wherein determining the record categorical context further comprises mapping each of the one or more first records to a plurality of first technology identifiers retrieved from the categorical context database, wherein for each of the one or more first records the mapping comprises;

determining a plurality of data fields that are associated with one or more aspects of a first information technology operational activity of the first record;

extracting data associated with one or more first technology elements from the first record, wherein the one or more first technology elements are associated with the plurality of data fields; and

associating the extracted data from the first record with the plurality of first technology identifiers retrieved from the categorical context database;

retrieving the one or more first records of the plurality of records from the activity record database based on the first retrieval rule; and

based on determining that at least one record of the one or more first records is not associated with the retrieval request

identifying a trigger for the at least one record not being associated with the retrieval request, wherein the trigger comprises defective mapping in the categorical context database, or an error in one or more rule technology identifiers associated with the retrieval rule; and

based on the identified trigger, (i) modifying the technology language rules retrieved from the categorical context database, (ii) modifying the first retrieval rule and retrieve one or more second records of the plurality of records based on the modified retrieval rule, and/or (iii) determining a second retrieval rule based on the one or more technology search terms and retrieve one or more second records of the plurality of records based on the second retrieval rule.

14. The computerized method of claim 13, wherein determining the first retrieval rule further comprises:

determining a request categorical context for the retrieval request based on the one or more technology search terms;

retrieving the first retrieval rule from the plurality of technology language rules in the categorical context database, wherein the first retrieval rule comprises a rule categorical context similar to the determined request categorical context; and

determining the one or more rule technology identifiers associated with the retrieval rule based on the rule categorical context and the technology search terms.

15. The computerized method of claim 13, wherein determining the first retrieval rule further comprises determining one or more language operators, wherein the one or more language operators further comprise logical operators, Boolean operators, and/or proximity operators.

16. The computerized method of claim 13, wherein the method further comprises:

transmitting control instructions to a user device that cause the user device to present the retrieved one or more first records on a display; and

receiving a user selection of the at least one record of the one or more first records, wherein the at least one record is not associated with the retrieval request or the at least one record comprises data defects.

17. The computerized method of claim 13, wherein the plurality of records of the activity record database comprise descriptive data.

18. The computerized method of claim 13, wherein the method further comprises:

determining a categorical context associated with each of the one or more first records; and

constructing, for each of the one or more first records, a new categorical activity record associated with the first information technology operational activity, based on the record categorical context, wherein the new categorical activity record comprises the plurality of data fields associated with the plurality of first technology identifiers retrieved from the categorical context database.