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Viable system of governance for service provisioning engagements

  • US 10,387,975 B2
  • Filed: 05/20/2014
  • Issued: 08/20/2019
  • Est. Priority Date: 05/20/2013
  • Status: Active Grant
First Claim
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1. A method for governing execution of a service provisioning engagement, the method being implemented by a governance system on a server having a processor, wherein the method comprises:

  • determining, by the processor, a customized schema based on a viable system model, wherein the customized schema is defined using a hierarchy of a plurality of dimensions and a plurality of sub-dimensions of each dimension, and wherein the plurality of dimensions and the plurality of sub-dimensions are determined based on a plurality of parameters, wherein the customized schema represents a governance structure of the service provisioning engagement, wherein the governance structure governs the execution of the service provisioning engagement throughout the life cycle of the service provisioning engagement and the governance structure evolves as the service provisional engagement evolves from one service provisioning model to another service provisioning model, wherein the governance structure is dynamically updated to capture aspects of the service provisioning engagement based on the evolved service provisioning model;

    associating, by the processor, a system dynamics model with the customized schema, wherein the system dynamics model includes rules corresponding to dynamics of the plurality of parameters and interdependencies of the plurality of parameters and identifies relationships between the plurality of parameters of the customized schema, wherein the system dynamics model is dynamically updated upon ascertaining change in the service provisioning engagement, wherein the dynamics of the plurality of parameters refers to behavior of a parameter in an environment, impact of a parameter on other parameters in the environment, and influence of other parameters on a particular parameter;

    setting, by the processor, a benchmark value for at least one parameter from amongst the plurality of parameters, wherein the benchmark value indicates a desirable outcome of the at least one parameter;

    simulating, by the processor, the at least one parameter interactively, proactively, and dynamically based on the system dynamics model to generate a simulated value for the at least one parameter;

    comparing, by the processor, the simulated value with the benchmark value for the at least one parameter for governance of execution of the service provisioning engagement; and

    performing, by the processor, a causal analysis on the at least one parameter to ascertain cause for the deviation of the at least one parameter from the benchmark value, wherein the causal analysis results in identifying one or more control variables to alter the simulated value, wherein the deviation is analyzed for strategic change with respect to altering the benchmark value, wherein the simulation is re-run for a predefined time to analyze the impact of altering the one or more control variables or the effect of the altering of the benchmark value for the at least one parameter, wherein the simulation facilitates identifying areas of concerns, revising expectations of an engagement and taking corrective action when the simulated values are deviated from the benchmark values.

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