Semiautomated relay method and apparatus
First Claim
1. A system for providing voice-to-text captioning service for a hearing impaired assisted user using an assisted user'"'"'s device to communicate with a hearing user that uses a hearing user'"'"'s device, the system comprising:
- a relay processor that receives voice messages generated by the hearing user during a call between the assisted user and the hearing user, the relay processor programmed to present the voice messages to a first call assistant;
a call assistant device used by the first call assistant to generate call assistant generated text corresponding to the hearing user'"'"'s voice messages;
the relay processor further programmed to;
run automated voice-to-text transcription software to generate automated text corresponding to the hearing user'"'"'s voice messages;
use the call assistant generated text, the automated text and the hearing user'"'"'s voice messages to train the voice-to-text transcription software to more accurately transcribe the hearing user'"'"'s voice messages to text;
determine when the accuracy of the automated text exceeds an accuracy requirement threshold;
during the call and prior to the automated text exceeding the accuracy requirement threshold, transmitting the call assistant generated text to the assisted user'"'"'s device for display to the assisted user; and
subsequent to the automated text exceeding the accuracy requirement threshold, transmitting the automated text to the assisted user'"'"'s device for display to the assisted user.
1 Assignment
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Accused Products
Abstract
A system for providing voice-to-text captioning service comprising a relay processor that receives voice messages generated by a hearing user during a call, the processor programmed to present the voice messages to a first call assistant, a call assistant device used by the first call assistant to generate call assistant generated text corresponding to the hearing user'"'"'s voice messages, the processor further programmed to run automated voice-to-text transcription software to generate automated text corresponding to the hearing user'"'"'s voice messages, use the call assistant generated text, the automated text and the hearing user'"'"'s voice messages to train the voice-to-text transcription software to more accurately transcribe the hearing user'"'"'s voice messages to text, determine when the accuracy exceeds an accuracy requirement threshold, during the call and prior to the automated text exceeding the accuracy requirement threshold, transmitting the call assistant generated text to the assisted user'"'"'s device for display to the assisted user and subsequent to the automated text exceeding the accuracy requirement threshold, transmitting the automated text to the assisted user'"'"'s device for display to the assisted user.
522 Citations
61 Claims
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1. A system for providing voice-to-text captioning service for a hearing impaired assisted user using an assisted user'"'"'s device to communicate with a hearing user that uses a hearing user'"'"'s device, the system comprising:
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a relay processor that receives voice messages generated by the hearing user during a call between the assisted user and the hearing user, the relay processor programmed to present the voice messages to a first call assistant; a call assistant device used by the first call assistant to generate call assistant generated text corresponding to the hearing user'"'"'s voice messages; the relay processor further programmed to; run automated voice-to-text transcription software to generate automated text corresponding to the hearing user'"'"'s voice messages; use the call assistant generated text, the automated text and the hearing user'"'"'s voice messages to train the voice-to-text transcription software to more accurately transcribe the hearing user'"'"'s voice messages to text; determine when the accuracy of the automated text exceeds an accuracy requirement threshold; during the call and prior to the automated text exceeding the accuracy requirement threshold, transmitting the call assistant generated text to the assisted user'"'"'s device for display to the assisted user; and subsequent to the automated text exceeding the accuracy requirement threshold, transmitting the automated text to the assisted user'"'"'s device for display to the assisted user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A system for providing voice-to-text captioning service for a hearing impaired assisted user using an assisted user'"'"'s device to communicate with a hearing user that uses a hearing user'"'"'s device, the system comprising:
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a relay processor that receives voice messages generated by the hearing user during a call between the assisted user and the hearing user, the relay processor programmed to present the voice messages to a first call assistant; a call assistant device used by the first call assistant to generate call assistant generated text corresponding to the hearing user'"'"'s voice messages; the relay processor further programmed to; run automated voice-to-text transcription software to generate automated text corresponding to the hearing user'"'"'s voice messages; use the call assistant generated text, the automated text and the hearing user'"'"'s voice messages to train the voice-to-text transcription software to more accurately transcribe the hearing user'"'"'s voice messages to text; determine when the accuracy of the automated text exceeds an accuracy requirement threshold; during the call and prior to the automated text exceeding the accuracy requirement threshold, transmitting the call assistant generated text to the assisted user'"'"'s device for display to the assisted user; subsequent to the automated text exceeding the accuracy requirement threshold, transmitting the automated text to the assisted user'"'"'s device for display to the assisted user; and after at least some training of the voice-to-text transcription software, storing a voice model for the hearing user in a database to be used during subsequent communications between the hearing user and the assisted user. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46)
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47. A system for providing voice-to-text captioning service for a hearing impaired assisted user using an assisted user'"'"'s device to communicate with a hearing user that uses a hearing user'"'"'s device, the system comprising:
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a relay processor that receives voice messages generated by the hearing user during a call between the assisted user and the hearing user, the relay processor programmed to present the voice messages to a first call assistant; a call assistant device used by the first call assistant to generate call assistant generated text corresponding to the hearing user'"'"'s voice messages; the relay processor further programmed to; run automated voice-to-text transcription software to generate automated text corresponding to the hearing user'"'"'s voice messages; use the call assistant generated text, the automated text and the hearing user'"'"'s voice messages to train the voice-to-text transcription software to more accurately transcribe the hearing user'"'"'s voice messages to text, wherein the relay processor trains the voice-to-text transcription software by comparing the call assistant generated text to the automated text to identify errors in the automated text and then adjusts the software to avoid the same errors subsequently; determine when the accuracy of the automated text exceeds an accuracy requirement threshold; during the call and prior to the automated text exceeding the accuracy requirement threshold, transmitting the call assistant generated text to the assisted user'"'"'s device for display to the assisted user; and subsequent to the automated text exceeding the accuracy requirement threshold, transmitting the automated text to the assisted user'"'"'s device for display to the assisted user. - View Dependent Claims (48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61)
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Specification