Call treatment based on user association with one or more user groups

• US 10,389,877 B2
• Filed: 03/13/2017
• Issued: 08/20/2019
• Est. Priority Date: 12/21/2004
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google LLC (Alphabet Inc.)
• Inventors: Smith, Michael, Connelly, Michael
• Primary Examiner(s): Bezuayehu, Solomon G
• Application Number:
  US15/456,636
• Publication Number:
  US 20170187877A1
• Time in Patent Office: 890 Days
• Field of Search: 37914201-14218
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 2242/28 Services making use of subscriber schedule information
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.

Claims

1. A method, comprising:

receiving, at a call handling system, an indication from a displayed call notification graphical user interface associated with a first call recipient reflecting a characterization of calls from a call source, wherein the indication includes an action selected from the displayed call notification graphical user interface by the first call recipient;

identifying, by the call handling system, one or more user groups associated with the first call recipient, wherein the one or more user groups each include the first call recipient and at least one other user associated with the first call recipient;

associating, by the call handling system, the characterization with at least one selected user group, wherein the at least one selected user group is selected, using a triggering tool in the displayed call notification graphical user interface, from among displayed user groups within the displayed call notification graphical user interface;

determining, by the call handling system, how to handle an incoming phone call from the call source to the first call recipient based on the indication; and

handling an incoming phone call from the call source to a second call recipient associated with the one or more user groups based on the characterization of the call source associated with the one or more user groups.

2. The method of claim 1, wherein the indication includes one of a positive indication, a negative indication, or a neutral indication.

3. The method of claim 1, wherein the positive indication indicates that the call source is trustworthy.

4. The method of claim 1, wherein the negative indication indicates that the call source is untrustworthy.

5. The method of claim 1, wherein an explicit selection is received from the displayed call notification graphical user interface of one of the positive indication, the negative indication, or the neutral indication, and wherein the explicit selection includes selection of a user interface element corresponding to the positive indication, the negative indication, or the neutral indication.

6. The method of claim 1, wherein the negative indication includes receipt of one of user interface selection to block a telemarketer, a user interface selection to send a message, or a user interface selection to ignore the incoming phone call.

7. The method of claim 1, wherein the neutral indication includes receiving a user interface selection to take a message.

8. A call handling system, comprising:

one or more processors and a computer readable medium coupled to the one or more processors, the computer readable medium having stored thereon software instructions that, when executed by the one or more processors, cause the one or more processors to perform operations including;

receiving, by the call handling system, an indication from a displayed call notification graphical user interface associated with a first call recipient reflecting a characterization of calls from a call source, wherein the indication includes an action selected from the displayed call notification graphical user interface by the first call recipient;

identifying, by the call handling system, one or more user groups associated with the first call recipient, wherein the one or more user groups each include the first call recipient and at least one other user associated with the first call recipient;

associating, by the call handling system, the characterization with a set of one or more selected user groups, wherein the set of one or more selected user groups is selected, using a triggering tool in the displayed call notification graphical user interface, from among displayed user groups within the displayed call notification graphical user interface;

determining, by the call handling system, how to handle an incoming phone call from the call source to the first call recipient based on the indication; and

handling an incoming phone call from the call source to a second call recipient associated with the one or more user groups based on the characterization of the call source associated with the one or more user groups.

9. The system of claim 8, wherein the indication includes one of a positive indication, a negative indication, or a neutral indication.

10. The system of claim 9, wherein the positive indication indicates that the call source is trustworthy.

11. The system of claim 9, wherein the negative indication indicates that the call source is untrustworthy.

12. The system of claim 9, wherein the neutral indication indicates a lack of opinion about trustworthiness of the call source.

13. The system of claim 9, wherein an explicit selection is received from the displayed call notification graphical user interface of one of the positive indication, the negative indication, or the neutral indication, and wherein the explicit selection includes selection of a user interface element corresponding to one of the positive indication, the negative indication, or the neutral indication.

14. The system of claim 9, wherein the negative indication includes receipt of one of user interface selection to block a telemarketer, a user interface selection to send a message, or a user interface selection to ignore the incoming phone call.

15. A nontransitory computer readable medium having stored thereon software instructions that, when executed by one or more processors, cause the one or more processors to perform operations including:

receiving, at a call handling system, an indication from a displayed call notification graphical user interface associated with a first call recipient reflecting a characterization of calls from a call source, wherein the indication includes an action selected from the displayed call notification graphical user interface by the first call recipient;

identifying, by the call handling system, one or more user groups associated with the first call recipient, wherein the one or more user groups each include the first call recipient and at least one other user associated with the first call recipient;

associating, by the call handling system, the characterization with a set of the one or more selected user groups wherein the set of the one or more selected user groups is selected, using a triggering tool in the displayed call notification graphical user interface, from among displayed user groups within the displayed call notification graphical user interface;

determining, by the call handling system, how to handle an incoming phone call from the call source to the first call recipient based on the indication; and

handling an incoming phone call from the call source to a second call recipient associated with the one or more user groups based on the characterization of the call source associated with the one or more user groups.

16. The nontransitory computer readable medium of claim 15, wherein the indication includes one of a positive indication, a negative indication, or a neutral indication.

17. The nontransitory computer readable medium of claim 16, wherein the positive indication indicates that the call source is trustworthy.

18. The nontransitory computer readable medium of claim 16, wherein the negative indication indicates that the call source is untrustworthy.