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Call treatment based on user association with one or more user groups

  • US 10,389,877 B2
  • Filed: 03/13/2017
  • Issued: 08/20/2019
  • Est. Priority Date: 12/21/2004
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving, at a call handling system, an indication from a displayed call notification graphical user interface associated with a first call recipient reflecting a characterization of calls from a call source, wherein the indication includes an action selected from the displayed call notification graphical user interface by the first call recipient;

    identifying, by the call handling system, one or more user groups associated with the first call recipient, wherein the one or more user groups each include the first call recipient and at least one other user associated with the first call recipient;

    associating, by the call handling system, the characterization with at least one selected user group, wherein the at least one selected user group is selected, using a triggering tool in the displayed call notification graphical user interface, from among displayed user groups within the displayed call notification graphical user interface;

    determining, by the call handling system, how to handle an incoming phone call from the call source to the first call recipient based on the indication; and

    handling an incoming phone call from the call source to a second call recipient associated with the one or more user groups based on the characterization of the call source associated with the one or more user groups.

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