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Providing a self-maintaining automated chat response generator

  • US 10,394,853 B2
  • Filed: 08/21/2017
  • Issued: 08/27/2019
  • Est. Priority Date: 08/21/2017
  • Status: Active Grant
First Claim
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1. A method comprising:

  • analyzing, by at least one processor of a digital communication response system, a digital content body comprising a plurality of content portions to identify, from within the plurality of content portions, content terms corresponding to a plurality of content topics;

    analyzing, by the at least one processor, a chat history comprising a plurality of chat messages between one or more client devices and the digital communication response system to identify, from within the plurality of chat messages, chat terms corresponding to the plurality of content topics;

    determining relational rules between the content terms, between the chat terms, and between the content terms and the chat terms;

    generating a language model to map the relational rules for generating responses to chat questions;

    monitoring the digital content body and the chat history to detect a change within at least one of the plurality of content portions of the digital content body or a change within the chat history; and

    in response to detecting the change within the at least one of the plurality of content portions or the change within the chat history, generating an updated language model that comprises one or more updated relational rules between the content terms, between the chat terms, and between the content terms and the chat terms.

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