Wireless carrier network performance analysis and troubleshooting
First Claim
1. One or more non-transitory computer-readable media storing computer-executable instructions that upon execution cause one or more processors to perform acts comprising:
- obtaining network component performance data for one or more network components of a wireless carrier network;
obtaining user device performance data for one or more device components of user devices that use the wireless carrier network, the user devices being of subscribers to the wireless carrier network;
processing the network component performance data and the user device performance data by at least one of aggregating multiple datasets of the network component performance data and the user device performance data into aggregated performance data according to one or more grouping parameters or converging a plurality of datasets of the network component performance data and the user device performance data into converged performance data according to a unitary storage schema;
performing analysis on at least one of the aggregated performance data or the converged performance data to detect an issue affecting one or more users of the wireless carrier network or to generate a solution to the issue, the aggregate performance data and the converged performance data including non-real time data or real time data; and
providing at least one of the issue or the solution to the issue for presentation.
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Accused Products
Abstract
An analytic application may provide analysis of performance data for a wireless carrier network to determine root causes of issues. Performance data for network components of the wireless carrier network and device components of user devices that use the network may be obtained. The performance data is processed by aggregating multiple datasets of the performance data into aggregated performance data according to one or more grouping parameters or converge a plurality of datasets of the performance data into converged performance data according to a unitary storage schema. Analysis may be performed on the aggregated performance data or the converged performance data to detect an issue affecting the wireless carrier network or to generate a solution to the issue. The aggregate performance data and the converged performance data may include non-real time data or real time data. Accordingly, the issue or the solution to the issue may be provided for presentation.
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Citations
20 Claims
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1. One or more non-transitory computer-readable media storing computer-executable instructions that upon execution cause one or more processors to perform acts comprising:
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obtaining network component performance data for one or more network components of a wireless carrier network; obtaining user device performance data for one or more device components of user devices that use the wireless carrier network, the user devices being of subscribers to the wireless carrier network; processing the network component performance data and the user device performance data by at least one of aggregating multiple datasets of the network component performance data and the user device performance data into aggregated performance data according to one or more grouping parameters or converging a plurality of datasets of the network component performance data and the user device performance data into converged performance data according to a unitary storage schema; performing analysis on at least one of the aggregated performance data or the converged performance data to detect an issue affecting one or more users of the wireless carrier network or to generate a solution to the issue, the aggregate performance data and the converged performance data including non-real time data or real time data; and providing at least one of the issue or the solution to the issue for presentation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A computer-implemented method, comprising:
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obtaining, via a data management platform executing on one or more computing nodes, performance data including network component performance data for one or more network components of a wireless carrier network, user device performance data for one or more device components of user devices that use the wireless carrier network, and one or more of social media data, alarm data, trouble ticket data, and key performance indicator data generated by a network monitoring tool; processing, via the data management platform executing on one or more computing nodes, the performance data by at least one of aggregating multiple datasets of the performance data into aggregated performance data according to one or more grouping parameters or converging a plurality of datasets of the performance data into converged performance data according to a unitary storage schema, wherein aggregating the multiple datasets of the performance data includes aggregating at least a dataset of the network component performance data and a dataset of the user device performance data, and wherein converging the plurality of datasets of the performance data includes converging at least a dataset of the network component performance data and a dataset of the user device performance data; performing, via an analytic application executing on the one or more computing nodes, analysis on at least one of the aggregated performance data or the converged performance data to detect an issue affecting one or more users of the wireless carrier network or to generate a solution to the issue, the aggregate performance data and the converged performance data including non-real time data or real time data; and providing, via the analytic application executing on the one or more computing nodes, at least one of the issue or the solution to the issue for presentation. - View Dependent Claims (15, 16, 17, 18, 19)
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20. A system, comprising:
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one or more processors; and memory including a plurality of computer-executable components that are executable by the one or more processors to perform a plurality of actions, the plurality of actions comprising; obtaining performance data for one or more network components of a wireless carrier network and one or more device components of user devices that use the wireless carrier network, the performance data including network component performance data for the one or more network components, user device performance data for the one or more device components of user devices, and one or more of social media data, alarm data, trouble ticket data, and key performance indicator data generated by a network monitoring tool; processing the performance data by at least one of aggregating multiple datasets of the performance data into aggregated performance data according to one or more grouping parameters or converge a plurality of datasets of the performance data into converged performance data according to a unitary storage schema, wherein aggregating the multiple datasets of the performance data includes aggregating at least a dataset of the network component performance data and a dataset of the user device performance data, and wherein converging the plurality of datasets of the performance data includes converging at least a dataset of the network component performance data and a dataset of the user device performance data; performing analysis on at least one of the aggregated performance data or the converged performance data using a trained machine learning model to detect an issue affecting one or more users of the wireless carrier network or to generate a solution to the issue, the aggregate performance data and the converged performance data including non-real time data or real time data; and providing at least one of the issue or the solution to the issue for presentation.
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Specification