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Interface between a virtual personal assistant and an interactive voice response system

  • US 10,402,434 B1
  • Filed: 09/04/2018
  • Issued: 09/03/2019
  • Est. Priority Date: 03/29/2012
  • Status: Active Grant
First Claim
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1. A method for providing a transaction to a mobile device executing a Virtual Personal Assistant (VPA) from an Interactive Voice Response (IVR) system, comprising:

  • establishing a connection between a mobile device executing a VPA and an interface in the IVR system;

    receiving into the interface of the IVR system from the VPA a transaction request for a transaction provided by the IVR system, the transaction request including user data for a transaction;

    executing an IVR application based on the transaction request, the IVR application comprising a sequential script of voice prompts configured to prompt for data using a script of voice prompts; and

    providing the transaction pertaining to the IVR application to a user of the mobile device from which the transaction request was received;

    wherein executing the IVR application comprises;

    determining a plurality of data fields required for the IVR application comprising processing the sequential script of voice prompts so that when a data field is encountered in the script, the interface replaces one or more voice prompts with a search of the user data provided by the VPA;

    processing the transaction request in the interface to extract data for the plurality of data fields; and

    providing the extracted data fields to the IVR application.

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