Preemptive responses based on service availability

• US 10,404,855 B2
• Filed: 11/28/2017
• Issued: 09/03/2019
• Est. Priority Date: 11/28/2017
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: DeLuca, Lisa Seacat, Eigenbrode, Shelbee D., Price, Dana L., Quirk, Aaron J.
• Primary Examiner(s): Tran, Mong-Thuy T
• Application Number:
  US15/823,761
• Publication Number:
  US 20190166251A1
• Time in Patent Office: 644 Days
• Field of Search: 4554141
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 41/5012 determining service availability, e.g. which services are available at a certain point in time
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 8/24 Transfer of terminal data
• CPC Class Codes: Y02D 30/70 in wireless communication networks

Abstract

Disclosed embodiments provide techniques for generating an electronic communication response for a mobile electronic device in an offline state. A communication server detects various offline conditions, such as explicitly powered off, low/dead battery, dead zone location, and/or other reasons. A sending electronic device, attempting to establish communication with a receiving electronic device that is offline receives an automated reply message from the communication server, indicating that the intended receiving electronic device is offline. In embodiments, an estimated online restoration time for the receiving electronic device is derived and included in the automated reply message. Additionally, a reason for the offline condition such as explicitly powered off, low/dead battery, dead zone location, and/or other reason may also be included in the automated reply message.

Claims

1. A computer-implemented method for generating an electronic communication response, comprising:

determining an offline state of a receiving electronic device located in an area where there is a signal disruption due to damage of infrastructure;

receiving a communication request from a sending electronic device that is destined for the receiving electronic device, wherein the communication request comprises an electronic message;

identifying an estimated repair time for the infrastructure from a service provider;

estimating an online restoration time based on the estimated repair time;

adjusting the estimated online restoration time to a time zone of the sending electronic device;

comparing a phone number of the sending electronic device to a contact list of the receiving electronic device;

determining, based on the comparing, that a contact entry associated with the sending electronic device is included in a subset of contacts, in the contact list of the receiving electronic device;

determining, based on the comparing, a name associated with the contact entry;

determining that a customized preset reply message was set by the receiving electronic device for the subset of contacts;

providing an option for a user of the sending electronic device to abort sending the communication request to the receiving device;

receiving a selection not to abort;

sending the electronic message to the receiving electronic device; and

receiving an automated reply message at the sending electronic device, wherein the automated reply message includes the offline state of the receiving electronic device, the customized preset message addressed to the name associated with the contact entry, and the adjusted estimated online restoration time.

2. The method of claim 1, wherein determining an offline state comprises determining an out-of-range condition.

3. The method of claim 1, wherein determining an offline state comprises determining a low battery condition of the receiving electronic device.

4. The method of claim 1, wherein determining an offline state comprises determining an intentional off condition of the receiving electronic device.

5. The method of claim 1, wherein estimating an online restoration time for the receiving electronic device further comprises:

identifying a last-known geographical location of the receiving electronic device;

identifying a last-known travel speed of the receiving electronic device;

performing a dead reckoning computation to determine a service reentry time; and

including the service reentry time in the estimation of the online restoration time.

6. The method of claim 1, wherein estimating an online restoration time for the receiving electronic device further comprises:

identifying a travel schedule for a user associated with the receiving electronic device;

identifying an arrival time from the travel schedule; and

including the arrival time in the estimation of the online restoration time.

7. The method of claim 1, wherein receiving a communication request comprises receiving a voice call.

8. The method of claim 1, wherein receiving a communication request comprises receiving a text message.

9. The method of claim 1, wherein receiving a communication request comprises receiving an instant chat message.

10. The method of claim 1, further comprising:

determining an in-progress communication status, wherein sending the automated reply message is performed responsive to the determination of the in-progress communication status.

11. An electronic communication device comprising:

a processor;

a memory coupled to the processor, the memory containing instructions, that when executed by the processor, perform the steps of;

determining an offline state of a receiving electronic device located in an area where there is a signal disruption due to damage of infrastructure;

receiving a communication request from a sending electronic device that is destined for the receiving electronic device, wherein the communication request comprises an electronic message;

identifying an estimated repair time for the infrastructure from a service provider;

estimating an online restoration time based on the estimated repair time;

adjusting the estimated online restoration time to a time zone of the sending electronic device;

comparing a phone number of the sending electronic device to a contact list of the receiving electronic device;

determining, based on the comparing, that a contact entry associated with the sending electronic device is included in a subset of contacts, in the contact list of the receiving electronic device;

determining, based on the comparing, a name associated with the contact entry;

determining that a customized preset reply message was set by the receiving electronic device for the subset of contacts;

providing an option for a user of the sending electronic device to abort sending the communication request to the receiving device;

receiving a selection not to abort;

sending the electronic message to the receiving electronic device; and

receiving an automated reply message at the sending electronic device, wherein the automated reply message includes the offline state of the receiving electronic device, the customized preset message addressed to the name associated with the contact entry, and the adjusted estimated online restoration time.

12. The electronic communication device of claim 11, wherein the memory further comprises instructions, that when executed by the processor, perform the steps of:

identifying a last-known geographical location of the receiving electronic device;

identifying a last-known travel speed of the receiving electronic device;

performing a dead reckoning computation to determine a service reentry time; and

including the service reentry time in the estimation of the online restoration time of the receiving electronic device.

13. A computer program product for an electronic communication device comprising a computer readable hardware storage device having program instructions embodied therewith, the program instructions executable by a processor to cause the electronic communication device to:

determine an offline state of a receiving electronic device located in an area where there is a signal disruption due to damage of infrastructure;

receive a communication request from a sending electronic device that is destined for the receiving electronic device, wherein the communication request comprises an electronic message;

identify an estimated repair time for the infrastructure from a service provider;

estimate an online restoration time based on the estimated repair time;

adjust the estimated online restoration time to a time zone of the sending electronic device;

compare a phone number of the sending electronic device to a contact list of the receiving electronic device;

determine, based on the comparing, that a contact entry associated with the sending electronic device is included in a subset of contacts, in the contact list of the receiving electronic device;

determine, based on the comparing, a name associated with the contact entry;

determine that a customized preset reply message was set by the receiving electronic device for the subset of contacts;

provide an option for a user of the sending electronic device to abort sending the communication request to the receiving device;

receive a selection not to abort;

send the electronic message to the receiving electronic device; and

receive an automated reply message at the sending electronic device, wherein the automated reply message includes the offline state of the receiving electronic device, the customized preset message addressed to the name associated with the contact entry, and the adjusted estimated online restoration time.