Selecting an in-store shopper to fulfill an order placed by a remote buyer

• US 10,410,265 B2
• Filed: 05/11/2016
• Issued: 09/10/2019
• Est. Priority Date: 05/11/2016
• Status: Active Grant

• Current Assignee: Toshiba Global Commerce Solutions Holdings Corporation (Toshiba Corporation)
• Original Assignee: Toshiba Global Commerce Solutions Holdings Corporation (Toshiba Corporation)
• Inventors: Aziz, Bilal, Herring, Dean Frederick, Brosnan, Susan
• Primary Examiner(s): Sittner, Matthew T
• Application Number:
  US15/151,989
• Publication Number:
  US 20170330256A1
• Time in Patent Office: 1,217 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 20/24 Credit schemes, i.e. "pay after"
• CPC Class Codes: G06Q 30/0208 Trade or exchange of goods or services in exchange for incentives or rewards
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services

Abstract

A computing device selects an in-store shopper to fulfill an order placed by a remote buyer. In particular, the computing device receives a message via a communications network. This message comprises a purchase order identifying an item offered for sale at a retail store. The computing device identifies a plurality of people physically located at the retail store and selects, from the plurality of people, a shopper to retrieve the item from the retail store and deliver the item to a delivery location. In particular, selecting the shopper is based on a purchase price and corresponding procurement cost of the item. The computing device transmits an order fulfillment request to a communications device associated with the shopper. The order fulfillment request identifies the item.

Claims

1. A method, implemented by a computing device, the method comprising:

receiving a message via a communications network, the message comprising a purchase order identifying an item offered for sale at a retail store;

receiving a plurality of mobile device identifiers from one or more wireless receivers within the retail store;

identifying a plurality of people physically located at the retail store by locating user profiles, stored in a user profile database, that are associated with at least some of the mobile device identifiers;

determining a maximum permissible incentive amount based on a purchase price and a corresponding procurement cost of the item;

requesting, from each of a plurality of customers comprised in the plurality of people, a desired incentive amount for that customer to retrieve and deliver the item;

receiving at least one desired incentive amount from the plurality of customers;

selecting, from the plurality of people, a shopper to retrieve the item from the retail store and deliver the item to a delivery location, wherein selecting the shopper is based on the purchase price, the corresponding procurement cost of the item, the maximum permissible incentive amount, the at least one desired incentive amount, and the user profile of the shopper;

transmitting an order fulfillment request to a mobile device having a mobile device identifier received from the one or more wireless receivers and associated with the user profile of the shopper, wherein the order fulfillment request identifies the item.

2. The method of claim 1, wherein selecting the shopper based on the user profile of the shopper comprises selecting the shopper based on order fulfillment activity comprised in the user profile of the shopper, wherein the order fulfillment activity was performed by the shopper in response to at least one previous order fulfillment request.

3. The method of claim 1 wherein identifying the plurality of people comprises detecting that the mobile device is within a vicinity of the retail store and determining that a customer is associated with the mobile device.

4. The method of claim 1 wherein:

selecting the shopper comprises selecting a customer as the shopper;

the method further comprises;

retrieving credit card information from the profile;

issuing a temporary charge authorization against the customer for the purchase price using the credit card information;

determining that the item has been delivered to the delivery location, and in response;

withdrawing the temporary charge authorization; and

charging the purchase price to a buyer, distinct from the customer, for whom the item was delivered to the delivery location.

5. The method of claim 1, wherein:

identifying the plurality of people comprises identifying an employee of the retail store and a customer of the retail store;

selecting the shopper comprises selecting the employee rather than the customer based on a difference between the purchase price and the corresponding procurement cost being less than a threshold.

6. The method of claim 1, further comprising transmitting, to the mobile device of the shopper, instructions for the retrieving and the delivering of the item.

7. The method of claim 1, further comprising transmitting, to the mobile device of the shopper, a shopping incentive to retrieve and deliver the item based on the purchase price and corresponding procurement cost of the item.

8. The method of claim 1, wherein the delivery location is an address associated with a buyer, distinct from the shopper, for whom the item is to be delivered to the delivery location.

9. A computing device comprising:

interface circuitry configured to exchange data with a communications network;

processing circuitry communicatively coupled to the interface circuitry and configured to;

receive a message via the interface circuitry and the communications network, the message comprising a purchase order identifying an item offered for sale at a retail store;

receive a plurality of mobile device identifiers from one or more wireless receivers within the retail store;

identify a plurality of people physically located at the retail store by locating user profiles, stored in a user profile database, that are associated with at least some of the mobile device identifiers;

determine a maximum permissible incentive amount based on a purchase price and a corresponding procurement cost of the item;

request, from each of a plurality of customers comprised in the plurality of people, a desired incentive amount for that customer to retrieve and deliver the item;

receive at least one desired incentive amount from the plurality of customers;

select, from the plurality of people, a shopper to retrieve the item from the retail store and deliver the item to a delivery location, wherein selecting the shopper is based on the purchase price, the corresponding procurement cost of the item, the maximum permissible incentive amount, the at least one desired incentive amount, and the user profile of the shopper;

transmit, via the interface circuitry, an order fulfillment request to a mobile device having a mobile device identifier received from the one or more wireless receivers and associated with the user profile of the shopper, wherein the order fulfillment request identifies the item.

10. The computing device of claim 9, wherein to select the shopper based on the user profile of the shopper, the processing circuitry is configured to select the shopper based on order fulfillment activity comprised in the user profile of the shopper, wherein the order fulfillment activity was performed by the shopper in response to at least one previous order fulfillment request.

11. The computing device of claim 9 wherein to identify the plurality of people, the processing circuitry is configured to detect that the mobile device is within a vicinity of the retail store and determine that a customer is associated with the mobile device.

12. The computing device of claim 9 wherein:

to select the shopper, the processing circuitry is configured to select a customer as the shopper;

the processing circuitry is further configured to;

retrieve credit card information from the profile via the interface circuitry;

issue a temporary charge authorization against the customer for the purchase price using the credit card information;

determine that the item has been delivered to the delivery location, and in response;

withdraw the temporary charge authorization; and

charge the purchase price to a buyer, distinct from the customer, for whom the item was delivered to the delivery location.

13. The computing device of claim 9, wherein:

to identify the plurality of people, the computing device is configured to identify an employee of the retail store and a customer of the retail store;

to select the shopper, the computing device is configured to select the employee rather than the customer based on a difference between the purchase price and the corresponding procurement cost being less than a threshold.

14. The computing device of claim 9, wherein the computing device is further configured to transmit, to the mobile device of the shopper via the interface circuitry, instructions for the retrieving and the delivering of the item.

15. The computing device of claim 9, wherein the computing device is further configured to transmit, to the mobile device of the shopper via the interface circuitry, a shopping incentive to retrieve and deliver the item based on the purchase price and corresponding procurement cost of the item.

16. The computing device of claim 9, wherein the delivery location is an address associated with a buyer, distinct from the shopper, for whom the item is to be delivered to the delivery location.

17. A non-transitory computer readable medium storing a computer program product for controlling a programmable computing device in a communication network, the computer program product comprising software instructions that, when run on the programmable computing device, cause the programmable computing device to:

receive a message via the communications network, the message comprising a purchase order identifying an item offered for sale at a retail store;

receive a plurality of mobile device identifiers from one or more wireless receivers within the retail store;

identify a plurality of people physically located at the retail store by locating user profiles, stored in a user profile database, that are associated with at least some of the mobile device identifiers;

determine a maximum permissible incentive amount based on a purchase price and a corresponding procurement cost of the item;

request, from each of a plurality of customers comprised in the plurality of people, a desired incentive amount for that customer to retrieve and deliver the item;

receive at least one desired incentive amount from the plurality of customers;

select, from the plurality of people, a shopper to retrieve the item from the retail store and deliver the item to a delivery location, wherein selecting the shopper is based on the purchase price, the corresponding procurement cost of the item, the maximum permissible incentive amount, the at least one desired incentive amount, and the user profile of the shopper;

transmit an order fulfillment request to a mobile device having a mobile device identifier received from the one or more wireless receivers and associated with the user profile of the shopper, wherein the order fulfillment request identifying identifies the item.

18. The non-transitory computer readable medium of claim 17, wherein to select the shopper based on the user profile of the shopper, the programmable computing device is caused to select the shopper based on order fulfillment activity comprised in the user profile of the shopper, wherein the order fulfillment activity was performed by the shopper in response to at least one previous order fulfillment request.

19. The non-transitory computer readable medium of claim 17, wherein to identify the plurality of people, the programmable computing device is caused to detect that the mobile device is within a vicinity of the retail store and determine that a customer is associated with the mobile device.

20. The non-transitory computer readable medium of claim 17, wherein:

to identify the plurality of people, the programmable computing device is caused to identify an employee of the retail store and a customer of the retail store;

to select the shopper, the programmable computing device is caused to select the employee rather than the customer based on a difference between the purchase price and the corresponding procurement cost being less than a threshold.