Method and apparatus for integrated image capture for vehicles to track damage

• US 10,410,278 B2
• Filed: 07/24/2014
• Issued: 09/10/2019
• Est. Priority Date: 07/25/2013
• Status: Active Grant

• Current Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Inventors: Altermatt, John Allan, Boruff, Kelli Jane, Crawford, Matthew Lynn, Matroni, Robert Noah
• Primary Examiner(s): Frenel, Vanel
• Application Number:
  US14/340,217
• Publication Number:
  US 20150032580A1
• Time in Patent Office: 1,874 Days
• Field of Search: 705 13, 705 28, 705 22, 705 39, 705 263, 705307, 382209, 382141, 382218, 382278, 348722, 348 E5024
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0645 Rental transactions; Leasing transactions
• CPC Class Codes: H04N 7/181 for receiving images from a plurality of remote sources

Abstract

Methods, apparatuses, and computer program products are disclosed for building a consolidated searchable database of vehicle images that were captured at a plurality of different sites. The database can be searched to track vehicle condition over time and over a plurality of transactions involving the vehicles. From this information, a determination can be made as to whether damage first arose on a vehicle during a particular transaction for the purpose of allocating responsibility for payment of repair costs.

Claims

1. A system for integrating images of rental vehicles from gate cameras and mobile devices to create a searchable database of rental vehicle images that integrates images of rental vehicles from multiple rental sites, the system comprising:

a plurality of gate cameras at a plurality of rental sites, the gate cameras configured to generate a plurality of images of rental vehicles as the rental vehicles arrive at or depart from the rental sites, wherein the gate camera images show damage conditions of the rental vehicles depicted therein; and

a plurality of mobile devices at a plurality of rental sites, the mobile devices comprising at least one of tablet computers and/or smart phones, each mobile device comprising (1) a mobile application configured to open or close a plurality of rental transactions for customers in response to user input, and (2) a mobile camera configured to generate a plurality of mobile camera images of a plurality of rental vehicles in relation to the rental transactions in coordination with the mobile application, wherein the mobile camera images show damage conditions of the rental vehicles depicted therein;

wherein the mobile application is further configured to (1) generate condition report data for the rental transactions in response to user input, and (2) create metadata for the mobile camera rental vehicle images, wherein the metadata for the mobile camera rental vehicle images comprises (i) an identifier for each rental vehicle depicted in the mobile camera rental vehicle images, and (ii) an association with the generated condition report data for each rental transaction relating to the subject mobile camera rental vehicle image;

a computer system in communication with the gate cameras and the mobile devices, wherein the computer system comprises;

a database configured to store (1) rental agreement data, the rental agreement data being representative of a plurality of rental agreements for a plurality of rental transactions with respect to a plurality of rental vehicles, and (2) condition report data, the condition report data corresponding to a plurality of condition reports from the mobile devices and comprising data indicative of a condition for a plurality of rental vehicles with respect to a plurality of rental transactions; and

wherein the computer system is configured to;

receive the rental vehicle images from the gate cameras, the gate camera rental vehicle images being associated with metadata, the metadata comprising an identifier for each rental vehicle depicted in the gate camera rental vehicle images and a temporal identifier indicative of when each gate camera rental vehicle image was created;

receive the mobile camera rental vehicle images and their corresponding metadata from the mobile devices;

search the database based on the metadata for the gate camera rental vehicle images and the metadata for the mobile camera rental vehicle images to automatically pair each of a plurality of the gate camera rental vehicle images and each of a plurality of the mobile camera rental vehicle images with at least one of a rental transaction in the database and/or condition report data in the database in common between the subject gate camera rental vehicle image or subject mobile camera rental vehicle image;

store the paired gate camera rental vehicle images and the paired mobile camera rental vehicle images in the database in association with their corresponding rental transactions and condition report data; and

create a plurality of associations in the database between the paired gate camera rental vehicle images, the paired mobile camera rental vehicle images, and their corresponding rental transactions and condition report data to thereby make the database a searchable multi-rental site database of gate camera rental vehicle images and mobile camera rental vehicle images that have been associated with rental transactions and condition report data.

2. The system of claim 1 wherein the computer system further comprises:

a server;

a plurality of rental site computer systems in communication with the server over a network, wherein each rental site computer system is also in communication with a gate camera and is configured to (1) receive a plurality of gate camera rental vehicle images from the gate camera with which it is in communication, and (2) communicate to the server a plurality of the gate camera rental vehicle images it receives and the metadata for those gate camera rental vehicle images; and

wherein the server is configured to (1) receive the gate camera rental vehicle images and their corresponding metadata from the rental site computer systems, and (2) perform the database search operation, the rental vehicle images storage operation, and the associations creation operation based on the gate camera rental vehicle images and their corresponding metadata received from the rental site computer systems.

3. The system of claim 1 wherein the computer system further comprises:

a gate camera web service interface, the gate camera web service interface configured to (1) define a standardized format for the gate camera rental vehicle images and their corresponding metadata, (2) receive a plurality of the gate camera rental vehicle images and their corresponding metadata, (3) validate the received gate camera rental vehicle images and their corresponding metadata against the standardized format; and

wherein the computer system is further configured to perform the database search operation, the rental vehicle images storage operation, and the associations creation operation based on the validated gate camera rental vehicle images and their corresponding metadata.

4. The system of claim 3 wherein the computer system further comprises:

a service program; and

a mobile services interface, the mobile services interface configured to interface the mobile devices with the service program to communicate (1) a plurality of the mobile camera rental vehicle images and their corresponding metadata and (2) the generated condition report data to the service program;

wherein the service program is configured to (1) process the communicated condition report data, (2) update the database based on the processed condition report data, and (3) store the communicated mobile camera rental vehicle images and their corresponding metadata in the database in association with their corresponding condition report data.

5. The system of claim 1 further comprising:

a plurality of readers at a plurality of the rental sites, each reader configured to automatically detect a machine-readable code on each of a plurality of rental vehicles as those rental vehicles arrive at or depart from the rental sites where the readers are located; and

wherein the computer system is in communication with the readers and further configured to generate the vehicle identifier metadata for a plurality of the gate camera rental vehicle images based on the detected machine-readable codes.

6. The system of claim 1 wherein the computer system is further configured to (1) perform image processing on a plurality of the gate camera rental vehicle images, (2) extract license plate information for a plurality of rental vehicles based on the image processing, and (3) generate the vehicle identifier metadata for a plurality of the gate camera rental vehicle images based on the extracted license plate information.

7. The system of claim 1 further comprising:

a plurality of the rental vehicles that are equipped with vehicle telematics, the vehicle telematics configured to communicate a plurality of vehicle identifiers for those rental vehicles; and

wherein the computer system is further configured to (1) receive the vehicle identifiers from the rental vehicles equipped with the vehicle telematics as those rental vehicles arrive at or depart from the rental sites, and (2) generate the vehicle identifier metadata for a plurality of the gate camera rental vehicle images based on the vehicle identifiers received via the vehicle telematics.

8. A method of integrating images of rental vehicles from gate cameras and mobile devices to create a searchable database of rental vehicle images that integrates images of rental vehicles from multiple rental sites, the method comprising:

receiving a plurality of rental vehicle images from a plurality of gate cameras at a plurality of rental sites, wherein the gate camera rental vehicle images show damage conditions of the rental vehicles depicted therein;

receiving metadata associated with the received gate camera rental vehicle images, the metadata for the gate camera rental vehicle images including identifiers for the rental vehicles depicted in the gate camera rental vehicle images;

receiving a plurality of rental vehicle images from a plurality of mobile devices at a plurality of rental sites, the mobile devices comprising at least one of tablet computers and/or smart phones, wherein the mobile device rental vehicle images show damage conditions of the rental vehicles depicted therein;

receiving metadata associated with the received mobile device rental vehicle images, the metadata for the mobile device rental vehicle images including identifiers for the rental vehicles depicted in the mobile device rental vehicle images;

for at least a plurality of the received gate camera rental vehicle images and a plurality of the received mobile device rental vehicle images, (1) processing their associated metadata, (2) automatically creating a data association in a memory between at least a plurality of those gate camera rental vehicle images and mobile device rental vehicle images and their associated metadata with at least one of a condition report and/or a rental agreement for the rental vehicles depicted by those gate camera rental vehicle images and mobile device rental vehicle images; and

creating a searchable multi-rental site database of gate camera rental vehicle images and mobile device rental vehicle images cross-indexed by rental vehicle identifiers, rental agreements, and condition reports; and

wherein the method steps are performed by a processor.

9. The method of claim 8, wherein the rental vehicle images depict a plurality of rental vehicles with respect to at least one member of the group consisting of (1) at a start of a rental transaction, (2) at an end of a rental transaction, (3) arriving at a rental site, and (4) departing from a rental site.