System and/or method for handling recalled product purchases and/or return/warranty requests
First Claim
1. A method of automatically processing an item presented for purchase at a location in connection with a recall watch system including a recall watch database storing information regarding a plurality of items subject to recall, the recall watch system in communication with an electronic registration (ER) database, the method comprising:
- receiving at a processor of the recall watch system, from a POS terminal, at least first identifying information for the item presented;
determining, using the processor of the recall watch system, whether the item is likely subject to a recall, the determination based at least in part on communication with the recall watch database and searching the recall watch database for the first identifying information;
when it is determined that the item is not subject to recall, allowing the purchase; and
when it is determined that the item is subject to recall;
searching the ER database for modified warranty terms for the item presented;
automatically sending from the recall watch system an instruction to the POS terminal, including the modified warranty terms from the ER database with an override instruction, causing the POS terminal to override any previous warranty terms,determining whether the customer selects to continue with the transaction after being informed of the modified warranty terms, and if so,allowing the purchase;
receiving a warranty transaction request, the request being associated with a product having warranty terms altered in response to a determination that that product was subject to a recall;
making a warranty qualification determination for the product associated with the request using the altered warranty terms using the ER database; and
returning the warranty qualification determination.
6 Assignments
0 Petitions
Accused Products
Abstract
Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to improved electronic registration techniques purchase-side and/or return-side handling of recalled items. Certain exemplary embodiments on the purchase-side may help to filter-out products that have recalled been before they are purchased. Certain exemplary embodiments on the return-side may help enable recall return overrides, thus facilitating the acceptance of recalled products even though they might not qualify under an original return/warranty policy. Advantageously, more and more recalled products may be filtered out of circulation through the use of purchase-side and/or return-side recall watch list checking techniques of certain exemplary embodiments. Such purchase-side and/or return-side recall watch list checking may be performed together with or separate from electronic registration techniques in different exemplary embodiments.
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Citations
16 Claims
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1. A method of automatically processing an item presented for purchase at a location in connection with a recall watch system including a recall watch database storing information regarding a plurality of items subject to recall, the recall watch system in communication with an electronic registration (ER) database, the method comprising:
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receiving at a processor of the recall watch system, from a POS terminal, at least first identifying information for the item presented; determining, using the processor of the recall watch system, whether the item is likely subject to a recall, the determination based at least in part on communication with the recall watch database and searching the recall watch database for the first identifying information; when it is determined that the item is not subject to recall, allowing the purchase; and when it is determined that the item is subject to recall; searching the ER database for modified warranty terms for the item presented; automatically sending from the recall watch system an instruction to the POS terminal, including the modified warranty terms from the ER database with an override instruction, causing the POS terminal to override any previous warranty terms, determining whether the customer selects to continue with the transaction after being informed of the modified warranty terms, and if so, allowing the purchase; receiving a warranty transaction request, the request being associated with a product having warranty terms altered in response to a determination that that product was subject to a recall; making a warranty qualification determination for the product associated with the request using the altered warranty terms using the ER database; and returning the warranty qualification determination. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A recall watch system for processing an item presented for purchase at a POS terminal, comprising:
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an interface configured to receive at least first identifying information for the item from the POS terminal, the first identifying information being machine-readable; a recall watch database storing information regarding a plurality of items subject to recall; and at least one processor configured to; determine using the processor of the recall watch system whether the item is likely subject to a recall, the determination based at least in part on communication with the recall watch database and searching the recall watch database for the first identifying information, allow the purchase when it is determined that the item is not subject to recall, and when it is determined that the item is subject to recall; access the ER database and search for modified warranty terms for the item presented; automatically sending from the recall watch system an instruction to the POS terminal, including the modified warranty terms from the ER database with an override instruction, causing the POS terminal to override any previous warranty terms; cause an instruction to be sent to the POS terminal from the recall watch system, the instruction including the modified warranty terms from the ER database with an override instruction causing the POS terminal to override any previous warranty terms of the and replace the warranty terms with those from the ER database; determine whether there is a desire to purchase the item subject to the altered warranty terms or conditions, and when it is determined that the desire to purchase the item subject to the altered warranty terms or conditions exists, allow the purchase; facilitate receipt of a warranty transaction request, the request being associated with a product having warranty terms altered in response to a determination that that product was subject to a recall; make a warranty qualification determination for the product associated with the request using the altered warranty terms, using the ER database; and return the warranty qualification determination. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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Specification