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System facilitating prediction, detection and mitigation of network or device issues in communication systems

  • US 10,419,274 B2
  • Filed: 12/08/2017
  • Issued: 09/17/2019
  • Est. Priority Date: 12/08/2017
  • Status: Active Grant
First Claim
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1. An apparatus, comprising:

  • a processor; and

    a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising;

    determining whether an identified problem of a device has an associated defined solution stored in a repository of information;

    transmitting solution information representative of the associated defined solution to the device for application of the solution information to the device in a manner determined to have less than a defined amount of impact on the device and in accordance with defined security protocols associated with the device; and

    assessing a performance of the device after the application of the solution information to the device to determine whether a corrective configuration solved the identified problem, wherein the solution information comprises the corrective configuration comprising computer executable code, wherein the assessing the performance comprises;

    comparing a first performance of the device prior to the transmitting the solution information comprising the corrective configuration to a second performance of the device after the transmitting the solution information comprising the corrective configuration; and

    in response to determining that the second performance of the device more closely satisfies a defined condition for the device than the first performance of the device, determining that the corrective configuration is selectable to solve the identified problem.

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