Please download the dossier by clicking on the dossier button x
×

Unidirectional trust based decision making for information technology conversation agents

  • US 10,419,489 B2
  • Filed: 05/04/2017
  • Issued: 09/17/2019
  • Est. Priority Date: 05/04/2017
  • Status: Active Grant
First Claim
Patent Images

1. A computing device comprising:

  • a processor;

    a network interface coupled to the processor to enable communication over a network;

    a storage device coupled to the processor;

    a conversation agent software stored in the storage device, wherein an execution of the software by the processor configures the computing device to perform acts comprising;

    receiving an information technology (IT) electronic request in natural language from a user, via a user device, over the network;

    extracting parameters of the electronic request;

    determining a risk of the electronic request;

    determining a policy based on the parameters and the risk of the electronic request;

    executing the policy;

    calculating a level of trust between the user and the conversation agent based on the determined risk and an outcome of the execution of the policy; and

    adjusting a conversation pattern of the conversation agent toward the user based on the calculated level of trust.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×