Intelligent message processing

• US 10,423,696 B2
• Filed: 12/15/2015
• Issued: 09/24/2019
• Est. Priority Date: 12/09/2010
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Bishop, Michael L.
• Primary Examiner(s): Chuang, Jung-Mu T
• Application Number:
  US14/970,490
• Publication Number:
  US 20160103792A1
• Time in Patent Office: 1,379 Days
• CPC Class Codes: G06F 16/168 Details of user interfaces specifically adapted to file systems, e.g. browsing and visualisation, 2d or 3d GUIs query results presentation G06F16/156
• CPC Class Codes: G06F 16/176 Support for shared access to files; File sharing support
• CPC Class Codes: G06F 3/04812 Interaction techniques based on cursor appearance or behaviour, e.g. being affected by the presence of displayed objects
• CPC Class Codes: G06F 3/0486 Drag-and-drop
• CPC Class Codes: G06F 40/103 Formatting, i.e. changing of presentation of documents automatic justification G06F40/189; automatic line break hyphenation G06F40/191
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

Techniques facilitate intelligent message processing of messages. With regard to a message, an intelligent message processor component (IMPC) can intelligently identify a desired file folder and archive the message in the folder in response to as little as one user interface (UI) control manipulation (e.g., click), when the intelligent message processor UI (IMPUI) is activated. When the IMPUI is activated, the IMPC automatically parses the message and identifies, or allows the user to identify, a keyword/phrase in the message. The IMPC automatically identifies the desired folder based on the identified keyword/phrase, and the user can click on the identified keyword/phrase to store the message in the identified file folder. The IMPUI also can comprise other UI controls that can, e.g., forward a message to another user, archive the message or related attachment in a remote storage destination, perform a customized message process, etc.

Claims

1. A system, comprising:

a processor; and

a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising;

determining that a word in a message received from a sender device is a keyword, based on parsing information associated with the message and a defined parsing criterion, to facilitate processing the message based on the keyword and a first message processing control;

determining message processing controls that are able to facilitate the processing of the message based on the parsing of the information associated with the message, wherein the information associated with the message comprises a first information portion that is determined to be related to the first message processing control, a second information portion that is determined to be related to a second message processing control, and a third information portion that is determined to be related to a third message processing control;

determining whether the first message processing control, the second message processing control, and the third message processing control are to be included in a group of message processing controls to be presented on a display screen based on the parsing of the information associated with the message and based on historical information relating to user activities with regard to processing of messages presented on the display screen;

determining that the first message processing control and the second message processing control are to be included in the group of message processing controls to be presented on the display screen and the third message processing control is not to be included in the group of message processing controls to be presented on the display screen based on the parsing of the information associated with the message and based on a result of an analysis of the historical information relating to the user activities indicating that the first message processing control and the second message processing control are utilized on a more frequent basis than the third message processing control; and

in response to a single manipulation of a user-interface control to drag a graphical representation of the keyword from the location in the message to move the graphical representation of the keyword over the first message processing control and release the graphical representation of the keyword onto the first message processing control,

activating the first message processing control to facilitate determining a file folder that is associated with a tag word that is related to the keyword, based on the first message processing control, and

in response to the determining the file folder based on a result of the activating of the first message processing control, storing the information associated with the message in the file folder, wherein the activating of the first message processing control, the determining of the file folder, and the storing of the information associated with the message in the file folder are performed in response to the single manipulation of the user-interface control, wherein the storing is performed without presenting the file folder on the display screen, and wherein the file folder is determined to be an only file folder accessible to the system that is associated with the keyword.

2. The system of claim 1, wherein the determining whether the first message processing control, the second message processing control, and the third message processing control are to be included in the group of message processing controls to be presented on the display screen comprises determining whether the first message processing control, the second message processing control, and the third message processing control are to be included in the group of message processing controls to be presented on a region of the display screen based on the parsing of the information associated with the message, the historical information relating to the user activities with regard to the processing of messages presented on the display screen, and a size of the region of the display screen.

3. The system of claim 2, wherein the determining that the first message processing control and the second message processing control are to be included in the group of message processing controls to be presented on the display screen and the third message processing control is not to be included in the group of message processing controls to be presented on the display screen comprises:

determining that the first message processing control and the second message processing control are to be included in the group of message processing controls to be presented on the region of the display screen and the third message processing control is not to be included in the group of message processing controls to be presented on the region of the display screen based on the result of the analysis of the historical information relating to the user activities indicating that the first message processing control and the second message processing control are utilized on the more frequent basis than the third message processing control and based on the size of the region of the display screen being determined to not be large enough to accommodate three message processing controls.

4. The system of claim 1, wherein the operations further comprise:

in response to determining that a cursor is hovering over the third information portion, initiating display of the third message processing control on the display screen in proximity to the third information portion to facilitate processing at least the third information portion of the message using the third message processing control.

5. The system of claim 1, wherein the first message processing control is an archive control that facilitates storage of the information associated with the message, and wherein the operations further comprise:

parsing the information associated with the message to facilitate determining the word associated with the message to be the keyword; and

determining the word is the keyword based on the word satisfying the defined parsing criterion that indicates the word is potentially associated with the file folder stored in a data store.

6. The system of claim 1, wherein the single manipulation of the user-interface control is a single mouse click, wherein, as part of the single mouse click, the graphical representation of the keyword is dragged from the location in the message to move the graphical representation of the keyword over the first message processing control and is released onto the first message processing control, and wherein the operations further comprise:

receiving input information indicating the selection of the keyword in the message, wherein the input information is the single mouse click, and wherein the storing the information associated with the message further comprises storing the information associated with the message in the file folder associated with the tag word that matches the keyword in response to the single mouse click.

7. The system of claim 1, wherein the operations further comprise:

receiving input information indicating a first selection of a file attached to the message and a second selection of the keyword in the message; and

storing the file in the file folder associated with the tag word that matches the keyword based on the first message processing control.

8. The system of claim 1, wherein the operations further comprise initiating presenting of a media file associated with the message on a television based on the second message processing control.

9. The system of claim 1, wherein the operations further comprise:

in response to the second message processing control being selected, accessing an online page associated with a link contained in the message, wherein the second message processing control facilitates an access and storage of the online page associated with the link contained in the message; and

storing online page information associated with the online page in the file folder in a data store, based on the keyword associated with the message matching the tag word associated with the file folder, wherein the online page information associated with the online page comprises a copy of the online page.

10. The system of claim 1, wherein the operations further comprise:

in response to the second message processing control being selected, generating a forwarding message comprising a portion of the message and instruction information to provide an instruction for handling of the message by a recipient identity that is to receive the forwarding message, wherein the second message processing control facilitates forwarding the message to a message box associated with the recipient identity.

11. A method, comprising:

determining, by a system comprising a processor, a word in a message received from a sender device is a keyword, based on parsing information associated with the message and a defined parsing criterion, to facilitate processing the message based on the keyword and a first message processing control;

determining, by the system, message processing controls usable to facilitate the processing of the message based on the parsing of the information associated with the message, wherein the information associated with the message comprises a first information portion that is determined to be related to a first function associated with the first message processing control, a second information portion that is determined to be related to a second function associated with a second message processing control, and a third information portion that is determined to be related to a third function associated with a third message processing control;

determining, by the system, whether the first message processing control, the second message processing control, and the third message processing control are to be included in a group of message processing controls to be presented on a user interface based on the parsing of the information associated with the message and based on historical data relating to user activities with regard to processing of messages presented on a display screen;

determining, by the system, that the first message processing control and the second message processing control are to be included in the group of message processing controls presented on the user interface and the third message processing control is not to be included in the group of message processing controls presented on the user interface based on a result of analyzing the historical data relating to the user activities indicating that the first message processing control and the second message processing control have a higher frequency of use than the third message processing control; and

in response to a single interface control manipulation that facilitates moving the keyword from the location in the message over the first message processing control and releasing the keyword onto the first message processing control,

initiating, by the system, activating the first message processing control to facilitate determining a file folder that is associated with a tag word that is related to the keyword and storage of the information associated with the message in the file folder, and

storing, by the system, the information associated with the message in the file folder that is associated with the tag word that is associated with the keyword, in response to the activating of the first message processing control, independent of presenting the file folder on the display screen, wherein the file folder is determined to be an only file folder associated with the keyword, and wherein the initiating activating of the first message processing control, the determining of the file folder, and the storing of the information associated with the message in the file folder are performed based on the single interface control manipulation.

12. The method of claim 11, further comprising:

in response to the second processing control being selected;

determining, by the system, contact information associated with a sender identity associated with sending of the message based on the parsing of the information associated with the message, wherein the contact information comprises a name, a physical address, a phone number, and an email address associated with the sender identity; and

storing, by the system, the contact information associated with the sender identity in a contact file in a data store.

13. The method of claim 11, further comprising:

in response to determining there is an interaction between a cursor and the third information portion, displaying, by the system, the third message processing control on the display screen adjacent to the third information portion to facilitate processing at least the third information portion of the message using the third message processing control.

14. The method of claim 11, further comprising:

comparing, by the system, the word associated with the message to respective tag words respectively associated with respective file folders stored in a data store, wherein the determining the word is the keyword further comprises determining the word is the keyword in response to the word matching the tag word of the respective tag words, and wherein the tag word is associated with the file folder of the respective file folders; and

emphasizing, by the system, the word in the message to facilitate indicating that the word is the keyword that is associated with the file folder.

15. The method of claim 11, further comprising:

receiving, by the system, input information indicating a selection of a media file associated with the message; and

facilitating, by the system, the presenting of media information of the media file on a media presentation device in response to the input information, based on the second message processing control that facilitates presenting the media information of the media file.

16. The method of claim 11, further comprising:

receiving, by the system, input information indicating a selection of a link contained in the message, the second message processing control, and the keyword; and

based on the second message processing control and the keyword;

accessing, by the system, an online page associated with the link; and

storing, by the system, the online page in the file folder in a data store.

17. The method of claim 11, further comprising:

receiving, by the system, input information indicating a selection of an assistant control of the message processing controls, wherein the assistant control facilitates forwarding the message and instructions relating to managing the information associated with the message to a defined message destination location;

generating, by the system, a forwarding message addressed to the defined message destination location based on the assistant control, wherein the forwarding message comprises the information of the message and instruction information comprising the instructions relating to the managing of the information associated with the message by a user identity associated with the defined message destination location; and

communicating, by the system, the forwarding message to the defined message destination location.

18. The method of claim 11, further comprising:

in response to no file folder being identified as being related to the message;

creating, by the system, a new file folder in which to store the message;

determining, by the system, a sub-directory in a data store in which the new file folder is to be stored based on the keyword;

initiating, by the system, presenting of the sub-directory on the display screen to facilitate selecting the sub-directory by a user identity without the user identity having to search for and locate the sub-directory in the data store; and

storing, by the system, the new file folder with the message stored therein in the sub-directory in response to selection information being received to indicate the sub-directory has been selected.

19. A non-transitory machine-readable storage medium comprising executable instructions that, when executed by a processor, facilitate performance of operations, comprising:

determining alphanumeric symbols in a message received from a sender device is a keyword, based on parsing information associated with the message and a defined parsing criterion, to facilitate processing the message based on the keyword and a first message processing control;

determining message processing controls, comprising the first message processing control and the second processing control, that are usable to facilitate the processing of the message based on the parsing of the information associated with the message, wherein the information associated with the message comprises a first information portion that is determined to be related to the first message processing control and a second information portion that is determined to be related to the second message processing control;

determining whether the first message processing control and the second message processing control are to be part of a group of message processing controls to be presented on a user interface based on the parsing of the information associated with the message and based on historical data relating to user activities with regard to processing of messages presented on a display screen;

determining that the first message processing control is to be part of the group of message processing controls to be presented on the user interface and the second message processing control is not to be part of the group of message processing controls to be presented on the user interface based on the parsing of the information associated with the message and based on a result of an analysis of the historical data relating to the user activities indicating that the first message processing control is utilized more frequently than the second message processing control; and

in response to a single user-interface control manipulation that facilitates dragging the keyword from the location in the message in the message to move the keyword over the first message processing control and releasing the keyword onto the first message processing control,

selecting the first message processing control to activate the message processing control to facilitate determining a file folder that is associated with a tag word that matches the keyword and storage of the information associated with the message, and

storing the information associated with the message in the file folder that is associated with the tag word that matches the keyword, based on the activating of the first message processing control, without presenting the file folder on a display screen, wherein the file folder is determined to be a sole file folder associated with the keyword, and wherein the selecting of the first message processing control, the determining of the file folder, and the storing of the information associated with the message in the file folder are performed in response to the single user-interface control manipulation.

20. The non-transitory machine-readable storage medium of claim 19, wherein the operations further comprise:

emphasizing the alphanumeric symbols in the message using a first emphasis to facilitate indicating that the word is the keyword that is associated with the file folder; and

emphasizing second alphanumeric symbols in the message using a second emphasis to facilitate indicating that the second alphanumeric symbols form a potential keyword that is associated with another file folder that potentially is related to the message.