Geolocation based work data on a mobile device using a database system

• US 10,423,907 B2
• Filed: 10/17/2014
• Issued: 09/24/2019
• Est. Priority Date: 10/18/2013
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Wang, Lei, Ma, Billy, Patel, Rajan
• Primary Examiner(s): Nguyen, Nga B
• Application Number:
  US14/516,941
• Publication Number:
  US 20150112745A1
• Time in Patent Office: 1,803 Days
• Field of Search: 705 715
• CPC Class Codes: G06F 16/29 Geographical information databases
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group

Abstract

Disclosed are examples of systems, apparatus, methods and computer program products for displaying work items according to detected user locations, schedules, and other information. For example, a user'"'"'s location may be detected by a user device, and work items may be selected for display on the user device. The user may be affiliated with a business organization and the work items may identify business records of the business organization that have associated addresses nearby the user'"'"'s location and that may be accommodated by the user'"'"'s schedule. Certain priorities can govern which work items are provided. The work items may be organized as cards of an information deck. The user may interact with and share the cards.

Claims

1. A system comprising:

a database system implemented using a server system comprising one or more processors, the database system configurable to cause;

obtaining first data from a mobile device associated with a user affiliated with an organization, the first data comprising;

first geolocation data identifying a first geographic location of the mobile device, and one or more electronic communications;

identifying, in a database storing a plurality of customer data records related to a plurality of customers of the organization, a subset of the customer data records as;

being associated with the user, and

having associated contact information identifying an address within a designated range of the first geographic location;

generating a plurality of work items corresponding to the subset of customer data records, each work item comprising work data capable of being acted upon by the user to perform work related to servicing a customer;

identifying, using at least the one or more electronic communications, a subset of the work items and a priority of the work items in the subset;

sending second data to the mobile device, the second data comprising or indicating the subset of work items and the priority, the second data configured to be processed to cause display on the mobile device of an arrangement of the work items in the subset according to the priority;

obtaining third data from the mobile device, the third data comprising second geolocation data identifying a second geographic location of the mobile device, the second geographic location being different from the first geographic location;

determining a first numerical value representing the second geographical location;

identifying, using the database, a plurality of factors associated with the subset of customer data records;

determining a plurality of second numerical values, each second numerical value representing a respective one of the factors;

obtaining a plurality of weighted numerical values generated by applying a respective one of a plurality of numerical weights to a respective one of a set of numerical values comprising the first numerical value and comprising the second numerical values;

changing the priority of the work items in the subset based at least in part on the weighted numerical values;

sending fourth data to the mobile device, the fourth data comprising or indicating the changed priority, the fourth data configured to be processed to cause updating the display of the arrangement of the work items in the subset according to the changed priority; and

updating, responsive to obtaining fifth data from the mobile device, one or more of the subset of customer data records to indicate performance of work associated with one or more of the work items in the displayed arrangement.

2. The system of claim 1, wherein identifying the subset of customer data records as being associated with the user comprises identifying the subset of customer data records as having one or more user actions to be performed by the user, the work data identifying the subset of customer data records and identifying the one or more user actions.

3. The system of claim 2, wherein identifying the subset of customer data records as having the one or more user actions comprises identifying one or more of:

a user action assigned to the user within a designated time range, or a count of user actions assigned to the user and meeting or exceeding a threshold.

4. The system of claim 1, wherein the first data further comprises mobile device record data identifying one or more device records stored at the mobile device, the one or more device records being associated with:

the user;

one or more of;

a task, a message, a social networking conversation, an e-mail, a travel itinerary, or a contact; and

the subset of customer data records.

5. The system of claim 1, wherein identifying the subset of customer data records as having the associated contact information comprises:

identifying an upcoming calendar event of the user;

identifying a person or an organization associated with the calendar event; and

identifying a contact having the contact information as being the person or the organization.

6. The system of claim 5, wherein identifying the subset of customer data records as having the associated contact information further comprises:

identifying an account having a parent-child relationship with the contact in a hierarchical data model; and

identifying one or more of a lead or an opportunity having a child-parent relationship with the account in the hierarchical data model, the work data identifying one or more of;

the account, the lead, or the opportunity.

7. The system of claim 1, wherein:

identifying the subset of customer data records as being associated with the user comprises identifying an account associated with the user; and

identifying the subset of customer data records as having the associated contact information comprises identifying a contact having a child-parent relationship with the account in a hierarchical data model.

8. The system of claim 1, the database system further configurable to cause:

identifying a time associated with the first data;

accessing calendar data indicating calendar events of the user; and

determining that the time is outside of time ranges of the calendar events.

9. The system of claim 1, the database system further configurable to cause:

determining the priority of the work items in the subset according to one or more of;

the first geographic location, a deadline of an action to be performed, a status of an action to be performed, an importance of an action to be performed, a geographic proximity of the contact information, an amount of work performed within a time threshold, a relationship of the user to a contact, or a time associated with the first data.

10. The system of claim 1, the database system further configurable to cause determining that a schedule of the user has an opening of a duration, wherein:

identifying the subset of customer data records comprises identifying the subset of customer data records as having one or more user actions to be performed by the user in a time less than the duration, the work data identifying the one or more user actions.

11. The system of claim 1, wherein identifying the subset of customer data records comprises one or more of:

identifying the subset of customer data records as having an “

urgent”

status, identifying the subset of customer data records as having been accessed by the user within a timeframe, identifying one or more user actions as having been worked on within a timeframe, identifying the subset of customer data records as meeting a user-specified criterion, or identifying one or more user actions as not having been worked on within a timeframe and having an action completion status above a completion threshold.

12. The system of claim 1, wherein the second data comprises one or more of:

a route for travel from the first geographic location to the address, or a travel time from the first geographic location to the address.

13. The system of claim 1, the database system further configurable to cause:

identifying a sales quota associated with the user; and

determining a user sales quota progress, the second data further comprising or indicating the user sales quota progress.

14. The system of claim 1, wherein the customer data records stored in the database system identify one or more of:

an e-mail, an address book, a social networking communication, a message, a calendar event, a task, a travel itinerary, or a quota.

15. The system of claim 1, wherein the customer data records stored in the database system are Customer Relationship Management (CRM) records comprising one or more of:

an account, a lead, an opportunity, a case, or a contact.

16. A database-implemented method performed using a computing system comprising one or more processors, the method comprising:

obtaining first data from a mobile device associated with a user affiliated with an organization, the first data comprising;

first geolocation data identifying a first geographic location of the mobile device, and one or more electronic communications;

identifying, in a database storing a plurality of customer data records related to a plurality of customers of the organization, a subset of the customer data records as;

being associated with the user, and

having associated contact information identifying an address within a designated range of the first geographic location;

generating a plurality of work items corresponding to the subset of customer data records, each work item comprising work data capable of being acted upon by the user to perform work related to servicing a customer;

identifying, using at least the one or more electronic communications, a subset of the work items and a priority of the work items in the subset;

sending second data to the mobile device, the second data comprising or indicating the subset of work items and the priority, the second data configured to be processed to cause display on the mobile device of an arrangement of the work items in the subset according to the priority;

obtaining third data from the mobile device, the third data comprising second geolocation data identifying a second geographic location of the mobile device, the second geographic location being different from the first geographic location;

determining a first numerical value representing the second geographical location;

identifying, using the database, a plurality of factors associated with the subset of customer data records;

determining a plurality of second numerical values, each second numerical value representing a respective one of the factors;

obtaining a plurality of weighted numerical values generated by applying a respective one of a plurality of numerical weights to a respective one of a set of numerical values comprising the first numerical value and comprising the second numerical values;

changing the priority of the work items in the subset based at least in part on the weighted numerical values;

sending fourth data to the mobile device, the fourth data comprising or indicating the changed priority, the fourth data configured to be processed to cause updating the display of the arrangement of the work items in the subset according to the changed priority; and

updating, responsive to obtaining fifth data from the mobile device, one or more of the subset of customer data records to indicate performance of work associated with one or more of the work items in the displayed arrangement.

17. The method of claim 16, further comprising:

determining the priority of the work items in the subset according to one or more of;

the first geographic location, a deadline of an action to be performed, a status of an action to be performed, an importance of an action to be performed, a geographic proximity of the contact information, an amount of work performed within a time threshold, a relationship of the user to a contact, or a time associated with the first data.

18. The method of claim 16, wherein identifying the subset of customer data records comprises one or more of:

identifying the subset of customer data records as having an “

urgent”

status, identifying the subset of customer data records as having been accessed by the user within a timeframe, identifying one or more user actions as having been worked on within a timeframe, identifying the subset of customer data records as meeting a user-specified criterion, or identifying one or more user actions as not having been worked on within a timeframe and having an action completion status above a completion threshold.

19. A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code comprising instructions configured to cause:

obtaining first data from a mobile device associated with a user affiliated with an organization, the first data comprising;

first geolocation data identifying a first geographic location of the mobile device, and one or more electronic communications;

identifying, in a database storing a plurality of customer data records related to a plurality of customers of the organization, a subset of the customer data records as;

being associated with the user, and

having associated contact information identifying an address within a designated range of the first geographic location;

generating a plurality of work items corresponding to the subset of customer data records, each work item comprising work data capable of being acted upon by the user to perform work related to servicing a customer;

identifying, using at least the one or more electronic communications, a subset of the work items and a priority of the work items in the subset;

sending second data to the mobile device, the second data comprising or indicating the subset of work items and the priority, the second data configured to be processed to cause display on the mobile device of an arrangement of the work items in the subset according to the priority;

obtaining third data from the mobile device, the third data comprising second geolocation data identifying a second geographic location of the mobile device, the second geographic location being different from the first geographic location;

determining a first numerical value representing the second geographical location;

identifying, using the database, a plurality of factors associated with the subset of customer data records;

determining a plurality of second numerical values, each second numerical value representing a respective one of the factors;

obtaining a plurality of weighted numerical values generated by applying a respective one of a plurality of numerical weights to a respective one of a set of numerical values comprising the first numerical value and comprising the second numerical values;

changing the priority of the work items in the subset based at least in part on the weighted numerical values;

sending fourth data to the mobile device, the fourth data comprising or indicating the changed priority, the fourth data configured to be processed to cause updating the display of the arrangement of the work items in the subset according to the changed priority; and

updating, responsive to obtaining fifth data from the mobile device, one or more of the subset of customer data records to indicate performance of work associated with one or more of the work items in the displayed arrangement.

20. The computer program product of claim 19, the instructions further configured to cause:

determining the priority of the work items in the subset according to one or more of;

the first geographic location, a deadline of an action to be performed, a status of an action to be performed, an importance of an action to be performed, a geographic proximity of the contact information, an amount of work performed within a time threshold, a relationship of the user to a contact, or a time associated with the first data.

21. The computer program product of claim 19, wherein identifying the subset of customer data records comprises one or more of:

identifying the subset of customer data records as having an “

urgent”

status, identifying the subset of customer data records as having been accessed by the user within a timeframe, identifying one or more user actions as having been worked on within a timeframe, identifying the subset of customer data records as meeting a user-specified criterion, or identifying one or more user actions as not having been worked on within a timeframe and having an action completion status above a completion threshold.