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Systems and methods for customer authentication and determination of relevant services

  • US 10,423,956 B1
  • Filed: 01/03/2018
  • Issued: 09/24/2019
  • Est. Priority Date: 09/16/2014
  • Status: Active Grant
First Claim
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1. A computer-implemented method for enhanced authentication of interactions, the method being executed by one or more processors and comprising:

  • commencing a first interaction between a customer and a customer service representative, the first interaction being through a network connection between a customer computer of the customer and a customer service representative computer of the customer service representative;

    capturing first authentication data that is transmitted over the network connection during the first interaction;

    commencing a second interaction between the customer and the customer service representative through the network connection;

    capturing second authentication data that is transmitted over the network connection during the second interaction;

    performing enhanced authentication of the customer without interrupting the second interaction by comparing the first authentication data and the second authentication data;

    during the second interaction, identifying a personal event related to the customer;

    determining at least one product or service for purchase based on the personal event; and

    displaying the at least one product or service on a display of the customer service representative computer.

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