System and method for utilizing mobile device to provide service window functionality
First Claim
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1. A gaming establishment management system component comprising:
- a first interface configured to communicate with a mobile device;
a second interface configured to communicate with a gaming establishment server;
a processor; and
a memory device which stores a plurality of instructions, which when executed by the processor, cause the processor to;
wirelessly receive, via the first interface, data associated with a requested action, wherein the data is wirelessly communicated from the mobile device responsive to the mobile device receiving an input following a mobile device application of the mobile device displaying a service window associated with the requested action,communicate, via the second interface, the data associated with the requested action to the gaming establishment server,responsive to the gaming establishment server determining to approve the requested action;
receive, via the second interface, requested action approval data from the gaming establishment server, andwirelessly communicate, via the first interface, the requested action approval data to the mobile device, wherein the wireless communication results in the mobile device application of the mobile device displaying, via the service window, a first message associated with an approval of the requested action, andresponsive to the gaming establishment server determining not to approve the requested action;
receive, via the second interface, requested action denial data from the gaming establishment server, andwirelessly communicate, via the first interface, the requested action denial data to the mobile device, wherein the wireless communication results in the mobile device application of the mobile device displaying, via the service window, a second message associated with a denial of the requested action.
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Accused Products
Abstract
The present disclosure relates generally to a system that utilizes an application running on a mobile device to collect game-based data regarding a player'"'"'s experience at a gaming establishment.
86 Citations
22 Claims
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1. A gaming establishment management system component comprising:
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a first interface configured to communicate with a mobile device; a second interface configured to communicate with a gaming establishment server; a processor; and a memory device which stores a plurality of instructions, which when executed by the processor, cause the processor to; wirelessly receive, via the first interface, data associated with a requested action, wherein the data is wirelessly communicated from the mobile device responsive to the mobile device receiving an input following a mobile device application of the mobile device displaying a service window associated with the requested action, communicate, via the second interface, the data associated with the requested action to the gaming establishment server, responsive to the gaming establishment server determining to approve the requested action; receive, via the second interface, requested action approval data from the gaming establishment server, and wirelessly communicate, via the first interface, the requested action approval data to the mobile device, wherein the wireless communication results in the mobile device application of the mobile device displaying, via the service window, a first message associated with an approval of the requested action, and responsive to the gaming establishment server determining not to approve the requested action; receive, via the second interface, requested action denial data from the gaming establishment server, and wirelessly communicate, via the first interface, the requested action denial data to the mobile device, wherein the wireless communication results in the mobile device application of the mobile device displaying, via the service window, a second message associated with a denial of the requested action. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A gaming establishment server comprising:
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an interface configured to communicate with a mobile device; a processor; and a memory device which stores a plurality of instructions, which when executed by the processor, cause the processor to; wirelessly receive, via the interface, data associated with a requested action, wherein the data is wirelessly communicated from the mobile device responsive to the mobile device receiving an input following a mobile device application of the mobile device displaying a service window associated with the requested action, determine whether to approve the requested action, responsive to the determination being to approve the requested action, wirelessly communicate, via the interface, the requested action approval data to the mobile device, wherein the wireless communication results in the mobile device application of the mobile device displaying, via the service window, a first message associated with an approval of the requested action, and responsive to the determination being not to approve the requested action, wirelessly communicate, via the interface, the requested action denial data to the mobile device, wherein the wireless communication results in the mobile device application of the mobile device displaying, via the service window, a second message associated with a denial of the requested action. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A method of operating a gaming establishment management system component, the method comprising:
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wirelessly receiving, via a first interface, data associated with a requested action, wherein the data is wirelessly communicated from a mobile device responsive to the mobile device receiving an input following a mobile device application of the mobile device displaying a service window associated with the requested action, communicating, via a second interface, the data associated with the requested action to a gaming establishment server, responsive to the gaming establishment server determining to approve the requested action; receiving, via the second interface, requested action approval data from the gaming establishment server, and wirelessly communicating, via the first interface, the requested action approval data to the mobile device, wherein the wireless communication results in the mobile device application of the mobile device displaying, via the service window, a first message associated with an approval of the requested action, and responsive to the gaming establishment server determining not to approve the requested action; receiving, via the second interface, requested action denial data from the gaming establishment server, and wirelessly communicating, via the first interface, the requested action denial data to the mobile device, wherein the wireless communication results in the mobile device application of the mobile device displaying, via the service window, a second message associated with a denial of the requested action. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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Specification