System and method for call management
First Claim
1. A computer-implemented method for providing an emergency message to an emergency service, the method comprising:
- a) receiving a user request from a wireless device to send an emergency message, wherein the user request is initiated through a user interface of the wireless device by a user of the wireless device;
b) obtaining location information of the user from the wireless device;
c) obtaining identity information of the user from the wireless device;
d) collecting the location information of the user at a remote server;
e) determining an appropriate emergency service to receive the emergency message based on the location information of the user;
f) creating the emergency message by retrieving a pre-written request for help and inserting the location information and identity information into the pre-written request for help; and
g) transmitting the emergency message comprising the pre-written request for help, the location information, and the identity information to the emergency service to be shown on a display to a dispatcher.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method are provided in accordance with the various aspects of the invention that enhance the information regarding a caller and a call location. Such calls are typically sent to a dispatcher that handles urgent or emergency calls. The information provided can be in the form of a message that is includes specifics about the call initiator and the nature of and/or reason for the call; a message that is converted to verbal form from text-to-speech; and/or the message may include location information, especially as it relates to representing a wireless device as a landline location based on nearby communication options, such as Wi-Fi or Bluetooth beacons.
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Citations
20 Claims
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1. A computer-implemented method for providing an emergency message to an emergency service, the method comprising:
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a) receiving a user request from a wireless device to send an emergency message, wherein the user request is initiated through a user interface of the wireless device by a user of the wireless device; b) obtaining location information of the user from the wireless device; c) obtaining identity information of the user from the wireless device; d) collecting the location information of the user at a remote server; e) determining an appropriate emergency service to receive the emergency message based on the location information of the user; f) creating the emergency message by retrieving a pre-written request for help and inserting the location information and identity information into the pre-written request for help; and g) transmitting the emergency message comprising the pre-written request for help, the location information, and the identity information to the emergency service to be shown on a display to a dispatcher. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system comprising at least one processor and at least one memory including instructions that, when executed by the at least one processor, cause the at least one processor to perform steps comprising:
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a) receiving a user request from a wireless device to send an emergency message, wherein the user request is initiated through a user interface of the wireless device by a user of the wireless device; b) obtaining location information of the user from the wireless device; c) obtaining identity information of the user from the wireless device; d) collecting the location information of the user at a remote server; e) determining an appropriate emergency service to receive the emergency message based on the location information of the user; f) creating the emergency message by retrieving a pre-written request for help and inserting the location information and identity information into the pre-written request for help; and g) transmitting the emergency message comprising the pre-written request for help, the location information, and the identity information to the emergency service to be shown on a display to a dispatcher. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification