Utilizing social performance patterns to manage and evaluate performance of user

• US 10,430,747 B2
• Filed: 10/29/2018
• Issued: 10/01/2019
• Est. Priority Date: 10/28/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bastide, Paul R., Broomhall, Matthew E., Callanan, Sean, Kogan, Sandra L.
• Primary Examiner(s): Mansfield, Thomas L
• Assistant Examiner(s): Holzmacher, Derick J
• Application Number:
  US16/173,880
• Publication Number:
  US 20190066025A1
• Time in Patent Office: 337 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A method, system and computer program product for improving management and performance of an employee. An indication of a goal sponsored by an owner, such as a manager, is received. After receiving an indication of a user subscribing to the goal sponsored by the owner, communications (e.g., posts) on the social network involving the subscribed user that include a tag designating the goal may be monitored. Upon detecting a completion of the goal by the subscribed user in the monitored communications, a pattern of steps (e.g., “prepare,” “review” and “finish”) to accomplish the goal is determined based on the monitored communications. The pattern may then be used to recommend actions to other users subscribed to the goal concerning accomplishing the goal based on the pattern. Furthermore, the owner may receive indications as to the progress of the user in accomplishing the goal based on the pattern.

Claims

1. A computer program product for improving management and performance of an employee, the computer program product comprising a computer readable storage medium having program code embodied therewith, the program code comprising the programming instructions for:

receiving, by a social performance evaluator, an indication of a goal sponsored by an owner, wherein said goal is a desired result that a person, a group or an organization desires to achieve, wherein said owner is a user of a first client device connected to said social performance evaluator via a network;

receiving, by said social performance evaluator, an indication of a first user of a second client device connected to said network subscribing to said goal sponsored by said owner;

monitoring, by said social performance evaluator, communications on a social network involving said first user subscribed to said goal that includes a tag designating said goal;

detecting, by said social performance evaluator, a completion of said goal based on said monitored communications using natural language processing;

determining, by said social performance evaluator, a pattern of steps in accomplishing said goal by using natural language processing on said monitored communications involving said first user subscribed to said goal;

evaluating, by said social performance evaluator, an effectiveness of said pattern to accomplish said goal by other subscribed users, wherein said effectiveness of said pattern is based on a success or a failure in achieving said goal using said pattern, a length of time in achieving said goal, social media comments pertaining to said pattern, and a profit or revenue generated from achieving said goal, wherein said social performance evaluator utilizes a timer to determine said length of time in achieving said goal from a time said goal was sponsored by said owner to a time said goal was achieved by a subscribed user; and

recommending, by said social performance evaluator, actions to a second user of a third client device connected to said network concerning accomplishing said goal based on said pattern of steps, wherein said second user subscribed to said goal sponsored by said owner.

2. The computer program product as recited in claim 1, wherein said effectiveness of said pattern is evaluated utilizing natural language processing.

3. The computer program product as recited in claim 1, wherein the program code further comprises the programming instructions for:

presenting said evaluated effectiveness of said pattern to said owner to determine whether steps of said pattern should be modified to better assist users to accomplish said goal or whether said pattern should be replaced with a better pattern.

4. The computer program product as recited in claim 1, wherein the program code further comprises the programming instructions for:

monitoring communications on said social network involving said second user that includes said tag designating said goal; and

detecting a delay in completing said goal by said second user.

5. The computer program product as recited in claim 4, wherein the program code further comprises the programming instructions for:

informing said owner to motivate said second user to accomplish said goal in response to detecting said delay in completing said goal by said second user.

6. The computer program product as recited in claim 1, wherein the program code further comprises the programming instructions for:

monitoring communications on said social network involving said second user that include said tag designating said goal; and

detecting a near completion of said goal by said second user.

7. The computer program product as recited in claim 6, wherein the program code further comprises the programming instructions for:

recommending said owner to encourage said second user to complete said goal in response to detecting said near completion of said goal by said second user.

8. The computer program product as recited in claim 1, wherein the program code further comprises the programming instructions for:

monitoring communications on said social network involving a third user subscribed to said goal sponsored by said owner that includes said tag designating said goal;

detecting a completion of said goal by said third user; and

detecting a new pattern of steps to complete said goal based on said monitored communications involving said third user.

9. The computer program product as recited in claim 8, wherein the program code further comprises the programming instructions for:

informing said owner regarding said new pattern of steps to complete said goal.

10. The computer program product as recited in claim 1, wherein said goal is stored in a look-up table where said goal is associated with said tag.

11. A social performance evaluator, comprising:

a memory for storing a computer program for improving management and performance of an employee; and

a processor connected to said memory, wherein said processor is configured to execute the program instructions of the computer program comprising;

receiving an indication of a goal sponsored by an owner, wherein said goal is a desired result that a person, a group or an organization desires to achieve, wherein said owner is a user of a first client device connected to said social performance evaluator via a network;

receiving an indication of a first user of a second client device connected to said network subscribing to said goal sponsored by said owner;

monitoring communications on a social network involving said first user subscribed to said goal that includes a tag designating said goal;

detecting a completion of said goal based on said monitored communications using natural language processing;

determining a pattern of steps in accomplishing said goal by using natural language processing on said monitored communications involving said first user subscribed to said goal;

evaluating an effectiveness of said pattern to accomplish said goal by other subscribed users, wherein said effectiveness of said pattern is based on a success or a failure in achieving said goal using said pattern, a length of time in achieving said goal, social media comments pertaining to said pattern, and a profit or revenue generated from achieving said goal, wherein said social performance evaluator utilizes a timer to determine said length of time in achieving said goal from a time said goal was sponsored by said owner to a time said goal was achieved by a subscribed user; and

recommending actions to a second user of a third client device connected to said network concerning accomplishing said goal based on said pattern of steps, wherein said second user subscribed to said goal sponsored by said owner.

12. The social performance evaluator as recited in claim 11, wherein said effectiveness of said pattern is evaluated utilizing natural language processing.

13. The social performance evaluator as recited in claim 11, wherein the program instructions of the computer program further comprise:

presenting said evaluated effectiveness of said pattern to said owner to determine whether steps of said pattern should be modified to better assist users to accomplish said goal or whether said pattern should be replaced with a better pattern.

14. The social performance evaluator as recited in claim 11, wherein the program instructions of the computer program further comprise:

monitoring communications on said social network involving said second user that includes said tag designating said goal; and

detecting a delay in completing said goal by said second user.

15. The social performance evaluator as recited in claim 14, wherein the program instructions of the computer program further comprise:

informing said owner to motivate said second user to accomplish said goal in response to detecting said delay in completing said goal by said second user.

16. The social performance evaluator as recited in claim 11, wherein the program instructions of the computer program further comprise:

monitoring communications on said social network involving said second user that include said tag designating said goal; and

detecting a near completion of said goal by said second user.

17. The social performance evaluator as recited in claim 16, wherein the program instructions of the computer program further comprise:

recommending said owner to encourage said second user to complete said goal in response to detecting said near completion of said goal by said second user.

18. The social performance evaluator as recited in claim 11, wherein the program instructions of the computer program further comprise:

monitoring communications on said social network involving a third user subscribed to said goal sponsored by said owner that includes said tag designating said goal;

detecting a completion of said goal by said third user; and

detecting a new pattern of steps to complete said goal based on said monitored communications involving said third user.

19. The social performance evaluator as recited in claim 18, wherein the program instructions of the computer program further comprise:

informing said owner regarding said new pattern of steps to complete said goal.

20. The social performance evaluator as recited in claim 11, wherein said goal is stored in a look-up table where said goal is associated with said tag.