Voice commerce

• US 10,430,863 B2
• Filed: 04/11/2017
• Issued: 10/01/2019
• Est. Priority Date: 09/16/2014
• Status: Active Grant

• Current Assignee: VB Assets, LLC
• Original Assignee: VB Assets, LLC
• Inventors: Kennewick, Sr., Michael R.
• Primary Examiner(s): Airapetian, Mila
• Application Number:
  US15/484,930
• Publication Number:
  US 20170221134A1
• Time in Patent Office: 903 Days
• Field of Search: None
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G10L 15/18 using natural language modelling
• CPC Class Codes: G10L 15/1815 Semantic context, e.g. disambiguation of the recognition hypotheses based on word meaning
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command

Abstract

In certain implementations, a system for facilitating voice commerce is provided. A user input comprising a natural language utterance related to a product or service to be purchased may be received. A first product or service that is to be purchased may be determined based on the utterance. First payment information that is to be used to purchase the first product or service may be obtained. First shipping information that is to be used to deliver the first product or service may be obtained. A purchase transaction for the first product or service may completed based on the first payment information and the first shipping information without further user input, after the receipt of utterance, that identifies a product or service type or a product or service, seller information, payment information, shipping information, or other information related to purchasing the first product or service.

Claims

1. A method for providing voice commerce, the method being implemented on a computer system having one or more physical processors programmed with computer program instructions which, when executed, perform the method, the method comprising:

receiving, by the computer system, a user input comprising a natural language utterance;

providing, by the computer system, the natural language utterance as an input to a speech recognition engine;

obtaining, by the computer system, one or more words or phrases recognized from the natural language utterance as an output of the speech recognition engine;

identifying, by the computer system, based on the one or more words or phrases, a product or service to be purchased on behalf of a user;

searching, by the computer system, one or more databases based on the identified product or service to be purchased on behalf of the user;

selecting, by the computer system, without further user input after the receipt of the user input, a seller from which to purchase the identified product or service based on the search; and

completing, by the computer system, without further user input after the receipt of the user input, a purchase transaction for the identified product or service from the selected seller.

2. The method of claim 1, wherein identifying the product or service further comprises:

determining, by the computer system, a context based at least on the one or more words or phrases, wherein the product or service is identified based at least on the determined context.

3. The method of claim 1, wherein identifying the product or service comprises identifying the product or service without further user input after the receipt of the user input.

4. The method of claim 1, wherein completing the purchase transaction for the identified product or service comprises:

obtaining, by the computer system, without further user input after the receipt of the user input, payment information with which to pay for the identified product or service.

5. The method of claim 1, wherein completing the purchase transaction for the identified product or service comprises:

obtaining, by the computer system, without further user input after the receipt of the user input, shipping information with which to deliver the identified product or service, wherein the shipping information specifies a name or address of a recipient to which the identified product or service is to be delivered after the identified product or service is purchased, and wherein the purchase transaction is completed based on the payment information and the shipping information.

6. The method of claim 1, the method further comprising:

obtaining, by the computer system, prior to the search, seller information describing one or more products or services available from one or more sellers via one or more remote information sources; and

storing, by the computer system, the seller information in the one or more databases.

7. The method of claim 6, wherein the one or more remote information sources comprise at least a third party search engine, a third party retailer, and/or a third party service provider.

8. The method of claim 6, wherein the seller information comprises a price at which the one or more sellers will sell the one or more products or services, and wherein selecting the seller comprises selecting the seller based on the price at which the seller will sell the identified product or service.

9. The method of claim 1, the method further comprising:

obtaining, by the computer system, user profile information associated with the user, wherein the user profile information indicates a predetermined set of sellers associated with the user, wherein selecting the seller comprises selecting the seller from the predetermined set of sellers indicated by the user profile information.

10. The method of claim 1, the method further comprising:

obtaining, by the computer system, a predetermined set of sellers specified by an administrator of the system that is different than the user, wherein selecting the seller comprises selecting the seller from the predetermined set of administrator-specified sellers.

11. The method of claim 1, wherein completing the purchase transaction for the identified product or service comprises:

obtaining, by the computer system, without further user input after the receipt of the user input, payment information with which to pay for the identified product or service; and

obtaining, by the computer system, without further user input after the receipt of the user input, shipping information with which to deliver the identified product or service, wherein the shipping information specifies a name or address of a recipient to which the identified product or service is to be delivered after the identified product or service is purchased, and wherein the purchase transaction is completed based on the payment information and the shipping information.

12. The method of claim 11, the method further comprising:

identifying, by the computer system, an intended recipient of the identified product or service based on the user input, and wherein obtaining the shipping information comprises;

obtaining, by the computer system, an address of the intended recipient.

13. The method of claim 12, wherein obtaining the address of the intended recipient comprises:

accessing, by the computer system, an address book of the user, wherein the address book comprises an identification of the intended recipient and the address of the intended recipient.

14. The method of claim 1, wherein completing the purchase transaction for the identified product or service from the selected seller comprises completing the purchase transaction without further user input after the receipt of the user input.

15. The method of claim 1, wherein completing the purchase transaction for the identified product or service from the selected seller comprises:

providing, by the computer system, without further user input after the receipt of the user input, a request for user confirmation to complete the purchase transaction for the identified product or service;

determining, by the computer system, that the user has confirmed the purchase transaction; and

completing, by the computer system, without further user input after the receipt of the user input other than a user confirmation with respect to the confirmation request, the purchase transaction based on the determination that the user has confirmed the purchase transaction.

16. A system for providing voice commerce, the system comprising:

one or more physical processors programmed with computer program instructions which, when executed, cause the one or more physical processors to;

receive a user input comprising a natural language utterance;

provide the natural language utterance as an input to a speech recognition engine;

obtain one or more words or phrases recognized from the natural language utterance as an output of the speech recognition engine;

identify, based on the one or more words or phrases, a product or service to be purchased on behalf of a user;

search one or more databases based on the identified product or service to be purchased on behalf of the user;

select, without further user input after the receipt of the user input, a seller from which to purchase the identified product or service based on the search; and

complete, without further user input after the receipt of the user input, a purchase transaction for the identified product or service from the selected seller.

17. The system of claim 16, wherein to identify the product or service, the one or more physical processors are further caused to:

determine a context based at least on the one or more words or phrases, wherein the product or service is identified based at least on the determined context.

18. The system of claim 16, wherein to identify the product or service, the one or more physical processors are further caused to:

identify the product or service without further user input after the receipt of the user input.

19. The system of claim 16, wherein to complete the purchase transaction for the identified product or service, the one or more physical processors are further caused to:

obtain, without further user input after the receipt of the user input, payment information with which to pay for the identified product or service.

20. The system of claim 16, wherein to complete the purchase transaction for the identified product or service, the one or more physical processors are further caused to:

obtain, without further user input after the receipt of the user input, shipping information with which to deliver the identified product or service, wherein the shipping information specifies a name or address of a recipient to which the identified product or service is to be delivered after the identified product or service is purchased, and wherein the purchase transaction is completed based on the payment information and the shipping information.

21. The system of claim 16, wherein the one or more physical processors are further caused to:

obtain, prior to the search, seller information describing one or more products or services available from one or more sellers via one or more remote information sources; and

store the seller information in the one or more databases.

22. The system of claim 21, wherein the one or more remote information sources comprise at least a third party search engine, a third party retailer, and/or a third party service provider.

23. The system of claim 21, wherein the seller information comprises a price at which the one or more sellers will sell the one or more products or services, and wherein selecting the seller comprises selecting the seller based on the price at which the seller will sell the identified product or service.

24. The system of claim 16, wherein the one or more physical processors are further caused to:

obtain user profile information associated with the user, wherein the user profile information indicates a predetermined set of sellers associated with the user, wherein selecting the seller comprises selecting the seller from the predetermined set of sellers indicated by the user profile information.

25. The system of claim 16, wherein the one or more physical processors are further caused to:

obtain a predetermined set of sellers specified by an administrator of the system that is different than the user, wherein selecting the seller comprises selecting the seller from the predetermined set of administrator-specified sellers.

26. The system of claim 16, wherein to complete the purchase transaction for the identified product or service, the one or more physical processors are further caused to:

obtain, without further user input after the receipt of the user input, payment information with which to pay for the identified product or service; and

obtain, without further user input after the receipt of the user input, shipping information with which to deliver the identified product or service, wherein the shipping information specifies a name or address of a recipient to which the identified product or service is to be delivered after the identified product or service is purchased, and wherein the purchase transaction is completed based on the payment information and the shipping information.

27. The system of claim 26, wherein the one or more physical processors are further caused to:

identify an intended recipient of the identified product or service based on the user input, and wherein to obtain the shipping information, the one or more physical processors are further caused to;

obtain an address of the intended recipient.

28. The system of claim 27, wherein to obtain the address of the intended recipient, the one or more physical processors are further caused to:

access an address book of the user, wherein the address book comprises an identification of the intended recipient and the address of the intended recipient.

29. The system of claim 16, wherein completing the purchase transaction for the identified product or service from the selected seller comprises completing the purchase transaction without further user input after the receipt of the user input.

30. The system of claim 16, wherein to complete the purchase transaction for the identified product or service from the selected seller, the one or more physical processors are further caused to:

provide, without further user input after the receipt of the user input, a request for user confirmation to complete the purchase transaction for the identified product or service;

determine that the user has confirmed the purchase transaction; and

complete, without further user input after the receipt of the user input other than a user confirmation with respect to the confirmation request, the purchase transaction based on the determination that the user has confirmed the purchase transaction.