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Administrative user communication and error recovery

  • US 10,437,663 B2
  • Filed: 04/14/2017
  • Issued: 10/08/2019
  • Est. Priority Date: 04/14/2017
  • Status: Active Grant
First Claim
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1. A computing system, comprising:

  • at least one processor; and

    memory storing instructions executable by the at least processor, wherein the instructions, when executed, provide;

    a communication system configured to receive a diagnostic data package from a client computing system, the diagnostic data package including;

    a problem scenario identifier that identifies a problem scenario indicative of a problem associated with the client computing system, andfirst problem-specific diagnostic data obtained from the client computing system;

    a state-based diagnostic system configured to;

    select, from a plurality of problem-specific diagnostic analyzers based on the problem scenario identifier, a problem-specific diagnostic analyzer that is specific to the problem associated with the client computing system; and

    run the selected problem-specific diagnostic analyzer to obtain second problem-specific diagnostic data from a server environment in which the computing system is deployed, the second problem-specific diagnostic data being specific to the problem associated with the client computing system;

    data analysis logic configured to;

    obtain aggregated diagnostic data that includes the first problem-specific diagnostic data obtained from the client computing system and the second problem-specific diagnostic data obtained from the server environment;

    identify an estimated root cause for the problem scenario based on the aggregated diagnostic data; and

    identify a suggested recovery action, based on the estimated root cause; and

    recovery actor identification logic configured to;

    identify an actor to perform the recovery action, andwherein the communication system is configured to communicate the suggested recovery action to an actor computing system corresponding to the identified actor.

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