Contextual information

• US 10,438,238 B2
• Filed: 07/03/2014
• Issued: 10/08/2019
• Est. Priority Date: 09/28/2001
• Status: Expired due to Term

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Inventors: Malik, Dale W., Anderson, Richard A.
• Primary Examiner(s): Schmucker, Michael W
• Application Number:
  US14/323,464
• Publication Number:
  US 20140317144A1
• Time in Patent Office: 1,923 Days
• Field of Search: 709206, 709224, 709204, 709203, 709227, 709205, 709223, 709225, 709219, 709220, 709226, 709229, 709201, 709207, 709217, 709231, 709202, 709213, 709221, 709222, 709228, 709230, 709245, 709218, 709238, 709248, 709249, 37914206, 379126, 379 671, 379 8812, 379 8813, 379 9324, 37910203, 37911413, 379116, 379119, 37920701, 37926502, 379 52, 379 8817, 379 8821, 379 9001
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06F 21/62 Protecting access to data via a platform, e.g. using keys or access control rules
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0257 User requested
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 61/4552 Lookup mechanisms between a plurality of directories; Synchronisation of directories, e.g. metadirectories
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/561 Adding application-functional data or data for application control, e.g. adding metadata
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2218 : Call detail recording
• CPC Class Codes: H04M 3/42059 : Making use of the calling party identifier
• CPC Class Codes: H04M 3/4211 : where the identifier is used to access a profile
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/5307 : for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/537 : Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/0036 : where the data service is an information service
• CPC Class Codes: H04M 7/0045 : where the text-based messaging service is an instant messaging service
• CPC Class Codes: H04M 7/0054 : where the data service is an electronic mail service
• CPC Class Codes: H04M 7/1235 : where one of the core networks is a wireless network
• CPC Class Codes: H04M 7/128 : Details of addressing, directories or routing tables
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13338 : Do-not-disturb
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement

Abstract

Methods, systems, and products provide contextual information for communications. A call, for example, is processed from an origination address to a destination address. A query is made for a brand of device associated with the origination address making the call. The brand of device is announced during the call.

Claims

1. A method comprising:

identifying an electronic communication of a first type from a first communication device associated with a first user and intended for a second user associated with a second communication device;

identifying, by at least one processor, data corresponding to the electronic communication of the first type, the data comprising information about the first communication device associated with the first user;

comparing the information about the first communication device with user profile information for the second user;

based on the comparison of the information about the first communication device and the user profile information for the second user, determining the first communication device and the second communication device are the same type of communication device;

in response to determining that the first communication device and the second communication device are the same type of communication device, providing, via a graphical user interface on the second communication device, a selectable communication option to initiate electronic communication of a second type between the first communication device and the second communication device; and

in response to detecting a selection of the selectable communication option, initiating the electronic communication of the second type between the first communication device and the second communication device.

2. The method of claim 1, wherein

the selectable communication option comprises an option to respond to the electronic communication of the first type using theft electronic communication of the second type.

3. The method of claim 1, wherein the electronic communication of the second type comprises a wireline call, a wireless call, an e-mail, or an instant message.

4. The method of claim 1, further comprising providing one or more selection options for interacting with the selectable communication option, wherein the one or more selection options comprise a touch screen display button selection option.

5. The method of claim 1, wherein the data corresponding to the electronic communication of the first type further comprises identification information corresponding to the first user.

6. The method of claim 5, further comprising, providing the identification information corresponding to the first user on the graphical user interface of the second communication device.

7. The method of claim 1, wherein initiating the electronic communication of the second type between the first communication device and the second communication device comprises:

identifying one or more pre-configured responses; and

providing the one or more pre-configured responses in a list on the graphical user interface of the second communication device.

8. The method of claim 1, wherein identifying data corresponding to the electronic communication of the first type comprises identifying header information that comprises the information about the first communication device associated with the first user.

9. The method of claim 1, further comprising identifying a message history between the first user and the second user.

10. The method of claim 9, wherein initiating the electronic communication of the second type between the first communication device and the second communication device further comprises providing at least a portion of the message history in connection with the electronic communication of the second type.

11. The method of claim 1, further comprising:

identifying an additional electronic communication from a third communication device associated with a third user and intended for the second user associated with the second communication device;

identifying, by the at least one processor, additional data corresponding to the additional electronic communication, the additional data comprising additional information about the third communication device associated with the third user;

comparing the additional information about the third communication device with the user profile information for the second user;

based on the comparison about the additional information about the third communication device and the user profile information for the second user, determining the third communication device and the second communication device are different types of communication devices; and

in response to determining that the third communication device and the second communication device are different types of communication devices, providing, via the graphical user interface on the second communication device, one or more additional selectable communication options between the third communication device and the second communication device, the one or more additional selectable communication options not including the selectable communication option between the first communication device and the second communication device.

12. A non-transitory computer-readable medium storing instructions thereon that, when executed by at least one processor, cause a computer system to:

identify an electronic communication of a first type from a first communication device associated with a first user and intended for a second user associated with a second communication device;

identify data corresponding to the electronic communication of the first type, the data comprising information about the first communication device associated with the first user;

compare the information about the first communication device with user profile information for the second user;

based on the comparison of the information about the first communication device and the user profile information for the second user, determine the first communication device and the second communication device are the same type of communication device;

in response to determining that the first communication device and the second communication device are the same type of communication device, provide, via a graphical user interface on the second communication device, a selectable communication option to initiate electronic communication of a second type between the first communication device and the second communication device; and

in response to detecting a selection of the selectable communication option, initiate the electronic communication of the second type between the first communication device and the second communication device.

13. The non-transitory computer-readable medium of claim 12, further storing instructions thereon that, when executed by the at least one processor, cause the computer system to:

based on the detected interaction with the selectable communication option, receive, for the second communication device associated with the second user, a response to the electronic communication of the first type via a communication path corresponding to the electronic communication of the second type.

14. The non-transitory computer-readable medium of claim 13, wherein the communication path corresponding to the electronic communication of the second type is different than a communication path of the electronic communication of the first type.

15. The non-transitory computer-readable medium of claim 12, wherein determining the first communication device and the second communication device are the same type of communication device comprises determining that the first communication device and the second communication are the same brand of communication device.

16. The non-transitory computer-readable medium of claim 15, wherein initiating the electronic communication of the second type between the first communication device and the second communication device comprises selecting the electronic communication of the second type based on the brand of the communication device.

17. The non-transitory computer-readable medium of claim 12, wherein the data corresponding to the electronic communication of the first type further comprises identification information corresponding to the first user.

18. The non-transitory computer-readable medium of claim 17, further storing instructions thereon that, when executed by at least one processor, cause the computer system to, in response to initiating the electronic communication of the second type between the first communication device and the second communication device, provide the identification information corresponding to the first user on the graphical user interface of the second communication device.

19. The non-transitory computer-readable medium of claim 18, further storing instructions thereon that, when executed by at least one processor, cause the computer system to identify a message history between the first user and the second user;

and

wherein initiating the electronic communication of the second type between the first communication device and the second communication device further comprises providing at least a portion of the message history in connection with the electronic communication of the second type.

20. A system comprising:

at least one processor; and

at least one non-transitory computer-readable storage medium storing instructions thereon that, when executed by the at least one processor, cause the system to;

identify an electronic communication of a first type from a first communication device associated with a first user and intended for a second user associated with a second communication device;

identify data corresponding to the electronic communication of the first type, the data comprising information about the first communication device associated with the first user;

compare the information about the first communication device with user profile information for the second user;

based on the comparison of the information about the first communication device and the user profile information for the second user, determine the first communication device and the second communication device are the same type of communication device;

in response to determining that the first communication device and the second communication device are the same type of communication device, provide, via a graphical user interface on the second communication device, a selectable communication option to initiate electronic communication of a second type between the first communication device and the second communication device; and

in response to detecting a selection of the selectable communication option, initiate the electronic communication of the second type between the first communication device and the second communication device.

21. The system of claim 20, wherein the selectable communication option comprises an option to respond to the electronic communication of the first type using the electronic communication of the second type.

22. The system of claim 20, wherein the electronic communication of the second type comprises a wireline call, a wireless call, an e-mail, or an instant message.

23. The system of claim 20, wherein determining the first communication device and the second communication device are the same type of communication device comprises determining that the first communication device and the second communication are the same brand of communication device.

24. The system of claim 23, wherein initiating the electronic communication of the second type between the first communication device and the second communication device comprises selecting the electronic communication of the second type based on the brand of the communication device.

25. The system of claim 24, further comprising instructions that, when executed by the at least one processor, cause the system to provide identification information corresponding to the first user on the graphical user interface of the second communication device.