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Dynamic selection of channels for incoming communication

  • US 10,439,895 B2
  • Filed: 01/31/2017
  • Issued: 10/08/2019
  • Est. Priority Date: 01/31/2017
  • Status: Active Grant
First Claim
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1. A method of configuring a transcoder-router to direct incoming communications to desired receivers, including:

  • receiving a selection, by a user from an icon-based GUI, of an incoming media type to configure for routing, for incoming media types of voice, video, image, short message, and email;

    in context of the selected incoming media type, receiving a selection, by the user, of a combination of routing conditions with which to determine the routing of the selected incoming media type, including;

    a selection, by the user from a map-based GUI, of a time zone against which routing schedules are measured;

    a selection, by the user from a clock and calendar-based GUI, of a time window for the routing schedules that covers both time of day and day of week;

    a selection, by the user from the icon-based GUI, of receiver devices for the routing under the selected combination of the incoming media type, time zone and time window;

    repeated receiving user selections of the incoming media type, time zone, time window and receiver devices, and committing routing rules based on the user selections to tangible machine readable memory; and

    using the committed rules to route incoming media type messages based on the selected combinations of the incoming media type, time zone, time window and receiver devices.

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