System and method for providing communication platform metadata

• US 10,439,907 B2
• Filed: 11/16/2017
• Issued: 10/08/2019
• Est. Priority Date: 09/17/2013
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Nowack, Matthew David, Boerjesson, Jonas
• Primary Examiner(s): Nguyen, Thai
• Application Number:
  US15/815,403
• Publication Number:
  US 20180069772A1
• Time in Patent Office: 691 Days
• CPC Class Codes: H04L 43/04 Processing captured monitoring data, e.g. for logfile generation
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A system and method that includes executing communication processes in an application platform, which comprises on behalf of outside entities, negotiating communications between a set of internal resources and at least one external resource using at least a first communication protocol and a second protocol; capturing internal log information during execution of the application platform; receiving a request to access log information by an outside entity; synthesizing the internal log information of the first protocol and at least a second protocol into a unified communication report; and transmitting the unified communication report.

Claims

1. A method comprising:

executing, by a multi-tenant application platform, at least one process on behalf of a first account of the multi-tenant application platform, the at least one process executed by the multi-tenant application platform using at least one internal resource of the multi-tenant application platform;

during execution of the at least one process, capturing, by the multi-tenant application platform, internal log information of the at least one process and storing the internal log information in association with the first account of the multi-tenant application platform;

receiving, from an external system of the first account a request to access log information associated with the first user account;

responsive to receiving the request from the external system, generating, by the multi-tenant application platform, sanitized log information for the first account by abstracting at least one internal platform resource of the internal log information to a proxy resource; and

detecting and classifying, by the multi-tenant application platform, an error in the sanitized log information and transmitting the sanitized log information of the first account to the external system as a response to the request.

2. The method of claim 1, wherein generating the sanitized log information for the first account comprises:

abstracting each internal platform resource of the captured internal log information to the proxy resource.

3. The method of claim 1, wherein generating the sanitized log information for the first account further comprises:

condensing a set of individual log events in the captured internal log information of the platform account into a summarizing event.

4. The method of claim 1, wherein generating the sanitized log information for the first account comprises:

removing a reference to a platform resource.

5. The method of claim 1, further comprising:

transmitting a communication to a configured destination for at least one error classification.

6. The method of claim 5, wherein the communication to the configured destination is embedded with a link to the sanitized log information.

7. The method of claim 1, further comprising:

annotating the sanitized log information with supplemental information.

8. The method of claim 7, wherein the supplemental information includes a recommended resolution to a detected error.

9. The method of claim 1, further comprising:

indexing properties of the internal log information, wherein the request to access log information is a search query; and

determining a set of sessions of log information that correspond to the search query.

10. The method of claim 1, wherein the at least one process includes a communication process.

11. The method of claim 1, wherein the at least one process includes an application process.

12. A multi-tenant application platform comprising:

one or more computer processors; and

one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the multi-tenant application platform to perform operations comprising;

executing at least one process on behalf of a first account of the multi-tenant application platform, the at least one process executed by the multi-tenant application platform using at least one internal resource of the multi-tenant application platform;

during execution of the at least one process, capturing internal log information of the at least one process and storing the internal log information in association with the first account of the multi-tenant application platform;

receiving, from an external system of the first account, a request to access log information associated with the first user account;

responsive to receiving the request from the external system, generating sanitized log information for the first account by abstracting at least one internal platform resource of the internal log information to a proxy resource; and

detecting and classifying an error in the sanitized log information and transmitting the sanitized log information of the first account to the external system as a response to the request.

13. The multi-tenant application platform of claim 12, wherein generating the sanitized log information for the first account comprises:

abstracting each internal platform resource of the captured internal log information to the proxy resource.

14. The multi-tenant application platform of claim 12, wherein generating the sanitized log information for the first account further comprises:

condensing a set of individual log events in the captured internal log information of the platform account into a summarizing event.

15. The multi-tenant application platform of claim 12, wherein generating the sanitized log information for the first account comprises:

removing a reference to a platform resource.

16. The multi-tenant application platform of claim 12, the operations further comprising:

transmitting a communication to a configured destination for at least one error classification.

17. A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processors of a multi-tenant application platform, cause the multi-tenant application platform to perform operations comprising:

executing at least one process on behalf of a first account of the multi-tenant application platform, the at least one process executed by the multi-tenant application platform using at least one internal resource of the multi-tenant application platform;

during execution of the at least one process, capturing internal log information of the at least one process and storing the internal log information in association with the first account of the multi-tenant application platform;

receiving, from an external system of the first account, a request to access log information associated with the first user account;

responsive to receiving the request from the external system, generating sanitized log information for the first account by abstracting at least one internal platform resource of the internal log information to a proxy resource; and

detecting and classifying an error in the sanitized log information and transmitting the sanitized log information of the first account to the external system as a response to the request.

18. The non-transitory computer-readable medium of claim 17, wherein generating the sanitized log information for the first account comprises:

abstracting each internal platform resource of the captured internal log information to the proxy resource.

19. The non-transitory computer-readable medium of claim 17, wherein generating the sanitized log information for the first account further comprises:

condensing a set of individual log events in the captured internal log information of the platform account into a summarizing event.

20. The non-transitory computer-readable medium of claim 17, wherein generating the sanitized log information for the first account comprises:

removing a reference to a platform resource.