Routing messages to user devices

• US 10,439,918 B1
• Filed: 11/02/2018
• Issued: 10/08/2019
• Est. Priority Date: 08/26/2014
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Riggs, Adam Schott
• Primary Examiner(s): Ghulamali, Qutbuddin
• Application Number:
  US16/179,584
• Time in Patent Office: 340 Days
• Field of Search: 455466
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 43/106 using time related information in packets, e.g. by adding timestamps
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04N 21/4667 Processing of monitored end-user data, e.g. trend analysis based on the log file of viewer selections
• CPC Class Codes: H04N 21/4758 for providing answers, e.g. voting
• CPC Class Codes: H04N 21/4882 for displaying messages, e.g. warnings, reminders arrangements for providing short real-time information to substation in data switching networks H04L12/1895
• CPC Class Codes: H04N 21/64753 directed to the client
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

Systems and methods are disclosed for routing messages to one or more of a plurality of user devices associated with a particular user to whom a particular message is to be provided. The message destination user device(s) may be determined by evaluating the user interactions on each of the plurality of user device. The message destination user device(s) may be selected as the user device(s) that are predicted to have a relatively high level of interaction and/or activity with the user to whom the message is to be provided or is in relative proximity of the user to whom the message is to be provided. When the message destination user device(s) are determined, the message may be transmitted to that/those message destination user device(s) for rendering to the user to whom the message is to be provided.

Claims

1. A system, comprising:

at least one memory that stores computer-executable instructions; and

at least one processor configured to access the at least one memory, wherein the at least one processor is configured to execute the computer-executable instructions to;

identify a user account associated with a message;

identify a plurality of user devices associated with the user account;

send a polling request to the plurality of user devices;

receive a plurality of polling responses from the plurality of user devices;

determine respective interaction scores for the plurality of polling responses;

determine that a first user device of the plurality of user devices is a message destination user device based at least in part on a first interaction score of the first user device; and

send the message to the message destination user device.

2. The system of claim 1, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine a first interaction type of a first polling response from the first user device, the first interaction type indicative of a passive interaction type or an active interaction type;

determine a time of the first polling response; and

determine the first interaction score using the first interaction type and the time.

3. The system of claim 2, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine that a second interaction type of a second polling response from a second user device is the passive interaction type; and

determine a second interaction score for the second polling response using the second interaction type;

wherein the first interaction type is the active interaction type.

4. The system of claim 3, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine a user input detected by the first user device, wherein the user input is indicative of the active interaction type; and

determine a motion detection by the second user device, wherein the motion detection is indicative of the passive interaction type.

5. The system of claim 2, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine a scaled interaction score based at least in part on an amount of time that elapsed between the time of the first polling response and a time of an interaction indicated in the first polling response;

wherein to determine that the first user device of the plurality of users devices is the message destination user device comprises determining that the first user device of the plurality of user devices is the message destination user device based at least in part on the scaled interaction score.

6. The system of claim 1, wherein a polling response of the plurality of polling responses indicates at least one of motion detected by a user device of the plurality of user devices, an image detected by the user device, a sound detected by the user device, execution of an application on the user device, or rendering of media content on the user device.

7. The system of claim 1, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine respective identity confidence scores for the plurality of user devices;

wherein to determine that the first user device of the plurality of users devices is the message destination user device comprises determining that the first user device of the plurality of user devices is the message destination user device based at least in part on the first interaction score and an identity confidence score for the first user device.

8. The system of claim 7, wherein the respective identity confidence scores indicates a likelihood that a user associated with the user account is interacting with a respective user device.

9. A method, comprising:

identifying, by one or more processors, a user account associated with a message;

identifying, by the one or more processors, a plurality of user devices associated with the user account;

sending, by the one or more processors, a polling request to the plurality of user devices;

receiving, by the one or more processors, a plurality of polling responses from the plurality of user devices;

determining, by the one or more processors, respective interaction scores for the plurality of polling responses;

determining, by the one or more processors, that a first user device of the plurality of user devices is a message destination user device based at least in part on a first interaction score of the first user device; and

sending, by the one or more processors, the message to the message destination user device.

10. The method of claim 9, further comprising:

determining, by the one or more processors, a first interaction type of a first polling response from the first user device, the first interaction type indicative of a passive interaction type or an active interaction type;

determining, by the one or more processors, a time of the first polling response; and

determining, by the one or more processors, the first interaction score using the first interaction type and the time.

11. The method of claim 10, further comprising:

determining, by the one or more processors, that a second interaction type of a second polling response from a second user device is the passive interaction type; and

determining, by the one or more processors, a second interaction score for the second polling response using the second interaction type;

wherein the first interaction type is the active interaction type.

12. The method of claim 11, further comprising:

determining, by the one or more processors, a user input detected by the first user device, wherein the user input is indicative of the active interaction type; and

determining, by the one or more processors, a motion detection by the second user device, wherein the motion detection is indicative of the passive interaction type.

13. The method of claim 10, further comprising:

determining, by the one or more processors, a scaled interaction score based at least in part on an amount of time that elapsed between the time of the first polling response and a time of an interaction indicated in the first polling response;

wherein determining that the first user device of the plurality of users devices is the message destination user device comprises determining that the first user device of the plurality of user devices is the message destination user device based at least in part on the scaled interaction score.

14. The method of claim 13, wherein a polling response of the plurality of polling responses indicates at least one of motion detected by a user device of the plurality of user devices, an image detected by the user device, a sound detected by the user device, execution of an application on the user device, or rendering of media content on the user device.

15. The method of claim 9, further comprising:

determining, by the one or more processors, respective identity confidence scores for the plurality of user devices;

wherein determining that the first user device of the plurality of users devices is the message destination user device comprises determining that the first user device of the plurality of user devices is the message destination user device based at least in part on the first interaction score and an identity confidence score for the first user device.

16. The method of claim 15, wherein the respective identity confidence scores indicates a likelihood that a user associated with the user account is interacting with a respective user device.

17. A method, comprising:

identifying, by one or more processors, a user account associated with a message;

identifying, by the one or more processors, a plurality of user devices associated with the user account;

sending, by the one or more processors, a polling request to the plurality of user devices;

receiving, by the one or more processors, a plurality of polling responses from the plurality of user devices;

determining, by the one or more processors, respective interaction scores for the plurality of polling responses;

determining, by the one or more processors, respective identity confidence scores for the plurality of polling responses;

determining, by the one or more processors, that a first user device of the plurality of user devices is a message destination user device based at least in part on a first interaction score and a first identity confidence score of the first user device; and

sending, by the one or more processors, the message to the message destination user device.

18. The method of claim 17, further comprising:

determining, by the one or more processors, a first interaction type of a first polling response from the first user device, the first interaction type indicative of a passive interaction type or an active interaction type; and

determining, by the one or more processors, a time of the first polling response; and

determining, by the one or more processors, the first interaction score using the first interaction type and the time.

19. The method of claim 18, further comprising:

determining, by the one or more processors, that a second interaction type of a second polling response from a second user device is the passive interaction type; and

determining, by the one or more processors, a second interaction score for the second polling response using the second interaction type;

wherein the first interaction type is the active interaction type.

20. The method of claim 19, further comprising:

determining, by the one or more processors, a user input detected by the first user device, wherein the user input is indicative of the active interaction type; and

determining, by the one or more processors, a motion detection by the second user device, wherein the motion detection is indicative of the passive interaction type.