Virtual telephone extension

• US 10,440,177 B1
• Filed: 03/20/2018
• Issued: 10/08/2019
• Est. Priority Date: 01/02/2002
• Status: Expired due to Term

• Current Assignee: 8X8, Inc.
• Original Assignee: 8X8, Inc.
• Inventors: Vincent, Jean, Chan, Tony, Catz, Jean-Francois
• Primary Examiner(s): Nguyen, Quynh H
• Application Number:
  US15/926,652
• Time in Patent Office: 567 Days
• Field of Search: 37921102, 370352, 370389, 370392
• CPC Class Codes: H04M 2203/558 Databases
• CPC Class Codes: H04M 2203/6018 Subscriber or terminal logon/logoff
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42263 where the same subscriber uses different terminals, i.e. nomadism
• CPC Class Codes: H04M 3/42272 whereby the subscriber registers to the terminals for personalised service provision
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX
• CPC Class Codes: H04M 7/0006 where voice calls cross both networks
• CPC Class Codes: H04M 7/0069 comprising a residential gateway, e.g. those which provide an adapter for POTS or ISDN terminals
• CPC Class Codes: H04M 7/0075 Details of addressing, directories or routing tables
• CPC Class Codes: H04W 76/10 Connection setup
• CPC Class Codes: H04W 8/12 between location registers or mobility servers
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 8/183 Processing at user equipment or user record carrier

Abstract

The present disclosure is directed to a method and system for routing communications. A plurality of communications-enabled devices are coupled to a communications network. Each communications-enabled device has a device identifier. A user-programmable database associates each of a plurality of user identifiers with a device identifier. A router circuit is coupled to the communications network through a portal communication device having a portal identifier. A user designates a destination user identifier when making a communication. The router circuit switches the call, directing the call to a destination device identifier responsive to the user-programmable database association between the destination user identifier and a device identifier. According to certain aspects, communications are directed to users and are routed to associated equipment, a user identifier serving as a virtual extension number. Users remotely program the database to direct their communications to communications-enabled devices at various destinations.

Claims

1. A communication routing system for routing communications between different network paths for a plurality of user subscribers, the system comprising:

an assignment circuit configured to

for each of a plurality of communications-enabled devices, each including communications circuitry, assign a respective device identifier;

receive user identifiers from the user subscribers, and

for each of the user subscribers and in response to respective user identifiers received on behalf of the user subscribers, assign at least one of the user identifiers with a device identifier associated with a communications-enabled device operated by the user subscriber, and reassign or further associate the at least one user identifier to a different communications-enabled device in response to at least one of several user conditions establishing an association between the user identifier and the different communications-enabled device; and

a router circuit configured and arranged to, for each communication initiated from an origination device to the at least one of the user identifiers, route the communication from the origination device to the different communications-enabled device by mapping, in response to the communication, the at least one of the user identifiers, via the reassignment or further association, to the different communications-enabled device.

2. The system of claim 1, wherein the assignment circuit is configured to:

store in a user-programmable relational database, user information and association information including the assignment of user identifiers and device identifiers;

receive on behalf of each respective user subscriber, user information including the user identifier and at least one communications-enabled device at which the user would like to receive communications; and

configure a user-programmable relational database based on the received user information.

3. The system of claim 1, wherein the assignment circuit is further configured to assign another of user identifiers with the device identifier.

4. The system of claim 1, wherein the at least one of several user conditions establishes an association between the user identifier and the different communications-enabled device and includes an indication of location-based characteristics detected for at least one of the user'"'"'s communications-enabled devices.

5. The system of claim 1, wherein

the router circuit is further configured to determine a location of a communications-enabled device for a particular one of the users based upon data received via the user'"'"'s communications-enabled device.

6. The system of claim 1, wherein the router circuit is configured to route communications to a mobile communications-enabled device, based upon an association of the routed communications with the mobile communications-enabled device.

7. The system of claim 1, wherein

the assignment circuit includes a programmable data storage circuit that stores data indicative of the device identifiers assigned to the respective communications-enabled devices, and that stores data indicative of the user identifiers assigned to each device identifier, and

the router circuit is respectively configured to associate the communications with a device identifier by accessing the data storage circuit and using the stored data indicative for use in associating the communications with a communications-enabled device.

8. The system of claim 1, wherein

the assignment circuit includes a programmable data storage circuit that stores data indicative of the device identifiers assigned to the respective communications-enabled devices, and that stores data indicative of the user identifiers assigned to each device identifier,

the programmable data storage circuit is responsive to the reassignment by storing data indicative of the reassignment of the user identifiers with new device identifiers, and

the router circuit is respectively configured to associate the communications with a device identifier by accessing the data storage circuit and using the stored data indicative for use in associating the communications with a communications-enabled device.

9. The system of claim 1, wherein the user condition establishing the association between the user identifier and the different communications-enabled device includes the user logging into a user-programmable relational database with the user identifier from the other one of the user'"'"'s communications-enabled devices.

10. The system of claim 1, wherein the router circuit is configured to

associate the communications with a device identifier to which the user identifier in the communications is assigned by associating the communications with at least two device identifiers to which the user identifier in the communications is assigned,

select both of the communications-enabled devices to which the at least two device identifiers are respectively assigned,

concurrently route the communications to both of the communications-enabled devices, and

in response to the routed communications being answered at one of the communications-enabled devices, connecting the communications to the one of the communications-enabled devices.

11. The system of claim 1, wherein the router circuit is configured to

associate the communications with a device identifier to which the user identifier in the communication is assigned by associating the communication with at least two device identifiers to which the user identifier in the communication is assigned,

select two of the communications-enabled devices to which the at least two device identifiers are respectively assigned,

route the communication to a first one of the two communications-enabled devices, and

in response to the routed communication not being answered at the first one of the two communications-enabled devices, route the communication to the other one of the two communications-enabled devices.

12. The system of claim 1, wherein the router circuit is configured to route received communications including either of at least two user identifiers associated with a device identifier to the communications-enabled device to which the device identifier is assigned.

13. The system of claim 1,

further including a local network circuit configured to route received communications to a plurality of communications-enabled devices communicatively coupled to the network paths via the local network circuit,

wherein the router circuit is configured to route the communication from the origination device to the selected communications-enabled device over the network paths and via the local network circuit, in response to the selected communications-enabled device being one of the plurality of communications-enabled devices coupled to the network paths via the local network circuit.

14. The system of claim 1, wherein the user identifiers are associated with a user profile that includes at least two of:

a user name, address, billing information, back-up call routing, voicemail communication device identifier, e-mail account address, greetings, caller ID display data, and a communication device ring pattern.

15. The system of claim 1, wherein the assignment circuit is further configured and arranged to associate a plurality of user identifiers with one communications-enabled device, in response to a plurality of users logging in from the one communications-enabled device.

16. The system of claim 1, wherein at least two user identifiers includes a personal user identifier and a business user identifier of the user subscriber that operates the communications-enabled device having the device identifier assigned to the at least two user identifiers.

17. The system of claim 1, wherein the router circuit is configured to, for a communications including one of at least two user identifiers, authenticate a user answering the communications with a password prior to completing routing of the communications.

18. A method for routing communications between different network paths for a plurality of user subscribers, the method comprising:

in an assignment circuit,

for each of a plurality of communications-enabled devices, each including communications circuitry, assigning a respective device identifier;

receiving user identifiers from the user subscribers; and

for each of the user subscribers and in response to respective user identifiers received from the user subscribers, assigning at least two user identifiers with a device identifier for a communications-enabled device operated by the user subscriber, and reassigning a user identifier assigned to a device identifier for a communications-enabled device to a different communications-enabled device in response to one of several user conditions establishing an association between the user identifier and the different communications-enabled device; and

in a router circuit, for each communication received from an origination device and including a first one of the at least two user identifiers, and for each communication initiated from the origination device and including the other one of the at least two user identifiers

associating the communication with a device identifier to which the user identifier in the communication is assigned by the assignment circuit,

selecting the one of the communications-enabled devices to which the device identifier associated with the communication is assigned by the assignment circuit, and

routing the communication from the origination device to the selected communications-enabled device using one of the network paths that is different than a network path via which the communication is received, wherein one or more of the user identifiers corresponds to web-based addresses.

19. The method of claim 18, wherein the user condition establishing the association between the user identifier and the different communications-enabled device includes detecting location-based characteristics of at least one of the user'"'"'s respective communications-enabled devices.

20. The method of claim 18, wherein the step of assigning the at least two user identifiers with the device identifier for the communications-enabled device operated by the user includes logging in by the user through the communications-enabled device to establish an association between the user identifiers and the device identifier.