Message management method and device

• US 10,440,527 B2
• Filed: 11/19/2015
• Issued: 10/08/2019
• Est. Priority Date: 11/24/2014
• Status: Active Grant

• Current Assignee: Orange S.A.
• Original Assignee: Orange S.A.
• Inventors: Bourge, Fabrice, Froc, Benjamin, Lepetit, Olivier, Berthomieu, Francis
• Primary Examiner(s): D Agosta, Stephen M
• Application Number:
  US14/945,819
• Publication Number:
  US 20160150385A1
• Time in Patent Office: 1,419 Days
• Field of Search: 4554141, 455417, 455418, 455466, 3703102, 370312, 37921102, 709206, 709207, 709238, 709310
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

One embodiment relates to a message management method comprising an interception process for intercepting a first message sent to a device of a user; an estimation process for estimating a level referred to as the “user interruptibility level” representing the extent to which the user can be interrupted in their current activity; an estimation process for estimating a level of importance of the first message; and a processing process for processing the first message as a function of the user interruptibility level and of the importance level of the first message.

Claims

1. A message management method performed by a message management device, the method comprising:

intercepting a first message sent to a device of a user;

estimating a user interruptibility level, the user interruptibility level representing the extent to which said user can be interrupted in their current activity, the user interruptibility level being independent of the content of the first message;

processing said first message as a function of said user interruptibility level, wherein said user is considered as being interruptible or not interruptible as a function of the result of comparing said estimated interruptibility level with a first threshold;

if said user is considered as being interruptible, presenting said first message to said user;

if said user is considered as being non-interruptible, estimating a level of importance of the first message, wherein the level of importance of said first message is estimated by analyzing its contents, by a characteristic of the sender, and/or by the number of first messages that have been received from the sender over a predefined time interval; and

if said level of importance of the first message is below a second threshold;

sending an answer to the first message to the sender of said first message, said answer being a function of the first message; and

if said level of importance of the first message is higher than the second threshold;

generating a second message based on the content of the first message, wherein the second message contains a proposed answer to said first message that is to be confirmed by said user, the second message including all or part of the first message;

sending the second message to the user of the device for confirmation; and

in case of confirmation by the user, sending the second message to the sender of the first message.

2. A management method according to claim 1, further comprising a storage process of storing the results of said processing in a log.

3. A computer having stored thereon a program including instructions for performing the message management method according to claim 1 when said program is executed by said computer.

4. A non-transitory computer readable data medium having stored thereon a computer program including instructions for performing the message management method according to claim 1 when said instructions are executed by a processor.

5. A management method according to claim 1, wherein the answer includes at least a part of said first message.

6. A management method according to claim 5, wherein the answer includes all of said first message.

7. A management method according to claim 1, wherein generating a second message comprises generating a second message based on the content of the first message, the method additionally comprising presenting said first message to said user if said user is considered as being interruptible.

8. A management method according to claim 7, wherein the second message contains a proposed answer to said first message that is to be confirmed by said user.

9. A management method according to claim 7, wherein the second message contains a proposed answer to said first message that is to be confirmed by said user, and wherein the second message includes at least a part of said first message.

10. A management method according to claim 1, the method further comprising a storing the results of said processing in a log.

11. A message management device comprising:

an interception module configured to intercept a first message sent to a device of a user;

an estimation module configured to estimate a user interruptibility level, the user interruptibility level representing the extent to which said user can be interrupted in their current activity, the user interruptibility level independent of the content of the first message;

a processing module configured to process said first message as a function of said user interruptibility level, with said user being considered as interruptible or not interruptible as a function of the result of comparing said estimated interruptibility level with a first threshold, and configured to present said first message to said user if said user is considered as being interruptible, and

an estimation module configured to estimate a level of importance of said first message if said user is considered as not interruptible, wherein the level of importance of said first message is estimated by analyzing its contents, by a characteristic of the sender, and/or by the number of first messages that have been received from the sender over a predefined time interval;

wherein the processing module is further configured to, if said user is considered as being not interruptible and if said level of importance of the first message is less than a second threshold, send an answer to the first message to the sender of said first message, said answer being a function of the first message; and

wherein the processing module is further configured to, if said user is considered as being not interruptible and if said level of importance of the first message is higher than the second threshold;

generate a second message based on the content of the first message, wherein the second message contains a proposed answer to said first message that is to be confirmed by said user, the second message including all or part of the first message,

send the second message to the user of the device for confirmation, and,

in case of confirmation by the user, send the second message to the sender of the first message.

12. A message management method performed by a message management device, the method comprising:

intercepting a first message sent to a device of a user;

estimating a user interruptibility level, the user interruptibility level representing the extent to which the user can be interrupted in their current activity, the user interruptibility level being independent of the content of the first message;

comparing the estimated interruptibility level with a first threshold to determine whether the user is considered as being interruptible or not interruptible as a function of the result of the comparison of the estimated interruptibility level with the first threshold; and

processing the first message based on the interruptibility level of the user by;

presenting the first message to the user if the comparison of the estimated interruptibility level with the first threshold indicates that the user is interruptible; and

if the comparison of the estimated interruptibility level with the first threshold indicates that the user is not interruptible;

estimating a level of importance of the first message, wherein the level of importance of said first message is estimated by analyzing its contents, by a characteristic of the sender, and/or by the number of first messages that have been received from the sender over a predefined time interval,

comparing the level of importance to a second threshold, and;

sending an answer to the first message to the sender of the first message if the level of importance of the first message is below the second threshold, the answer being a function of the first message; and

if the level of importance of the first message is higher than the second threshold;

 

generating a second message based on the content of the first message, wherein the second message contains a proposed answer to the first message, the second message including all or part of the first message,

 

sending the second message to the user of the device for confirmation; and

 

in response to confirmation by the user, sending the second message to the sender of the first message.