System and method for enabling multi-modal communication

• US 10,440,627 B2
• Filed: 01/15/2018
• Issued: 10/08/2019
• Est. Priority Date: 04/17/2014
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Malatack, Patrick
• Primary Examiner(s): Phillips, Hassan A
• Assistant Examiner(s): Sharma, Gautam
• Application Number:
  US15/871,833
• Publication Number:
  US 20180139677A1
• Time in Patent Office: 631 Days
• Field of Search: None
• CPC Class Codes: H04L 41/5051 Service on demand, e.g. definition and deployment of services in real time
• CPC Class Codes: H04L 45/74 Address processing for routing
• CPC Class Codes: H04L 45/745 Address table lookup; Address filtering
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 40/02 Communication route or path selection, e.g. power-based or shortest path routing
• CPC Class Codes: H04W 60/00 Affiliation to network, e.g. registration; Terminating affiliation with the network, e.g. de-registration
• CPC Class Codes: H04W 60/005 Multiple registrations, e.g. multihoming
• CPC Class Codes: H04W 8/26 Network addressing or numbering for mobility support
• CPC Class Codes: H04W 88/06 adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

Abstract

Systems and methods for a multi-tenant communication platform. At a multi-tenant communication platform, and responsive to authentication of a communication request provided by an external system, a routing address record of the communication platform is determined that matches a communication destination of the communication request. The matching routing address record associates the communication destination with a plurality of external communication providers. At least one communication provider associated with the matching routing address record is selected, and a request to establish communication with the communication destination is provided to each selected communication provider. The communication request specifies the communication destination and account information.

Claims

1. A system comprising:

a multi-modal communication system comprising;

a network interface constructed to receive registration information for a communication destination from a plurality of communication providers external to the multi-modal communication system;

a routing address record repository constructed to store a first routing address record generated by the multi-modal communication system based on registration information for the communication destination received from the plurality of communication providers via the network interface; and

a communication application programming interface (API) module constructed to process communication API requests received from a first external system,

wherein responsive to receiving a first communication API request from the first external system via the communication API module, the first communication API request specifying the communication destination and account information, the multi-modal communication system is constructed to;

access a plurality of routing address records from the routing address repository,

select the first routing address record from the accessed plurality of routing addressed records based on a match between the communication destination of the first communication API request and at last one of a routing address identifier and a deterministic endpoint address specified in the first routing address record,

select at least one communication provider associated with the selected first routing address record,

provide a request to establish communication with the communication destination to each selected communication provider via the network interface.

2. The system of claim 1, wherein the communication API module is a REST API module.

3. The system of claim 1, wherein the first external system is an application server system that is communicatively coupled to the multi-modal communication system.

4. The system of claim 3, the system further comprising:

the first external system.

5. The system of claim 1, wherein the first external system is one of a mobile device and a personal computing device that is communicatively coupled to the multi-modal communication system.

6. The system of claim 5, the system further comprising:

the first external system.

7. The system of claim 1, wherein the system is a social network system, and wherein the first external system is a social network application server system that is communicatively coupled to the multi-modal communication system.

8. The system of claim 7, the system further comprising:

the first external system.

9. The system of claim 1, wherein the system is a social network system, and wherein the first external system is a social network personal computing device that is communicatively coupled to the multi-modal communication system.

10. The system of claim 9, the system further comprising:

the first external system.

11. The system of claim 1, wherein the system is a conferencing system, and wherein the first external system is a conferencing application server system that is communicatively coupled to the multi-modal communication system.

12. The system of claim 11, the system further comprising:

the first external system.

13. The system of claim 1, wherein the system is a conferencing system, and wherein the first external system is a conferencing system personal computing device that is communicatively coupled to the multi-modal communication system.

14. The system of claim 13, the system further comprising:

the first external system.

15. The system of claim 1, wherein the system is a gaming system, and wherein the first external system is a gaming application server system that is communicatively coupled to the multi-modal communication system.

16. The system of claim 15, the system further comprising:

the first external system.

17. The system of claim 1, wherein the system is a gaming system, and wherein the first external system is a gaming system personal computing device that is communicatively coupled to the multi-modal communication system.

18. The system of claim 17, the system further comprising:

the first external system.

19. The system of claim 1, wherein the system is a communication system, and wherein the first external system is a communication application server system that is communicatively coupled to the multi-modal communication system.

20. The system of claim 19, the system further comprising:

the first external system.