Geotagging location data

• US 10,445,817 B2
• Filed: 10/16/2017
• Issued: 10/15/2019
• Est. Priority Date: 10/16/2017
• Status: Active Grant

• Current Assignee: Guardian Health Incorporated
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Briggs, Ryan M., Johnson, Robert H.
• Primary Examiner(s): Grant, II, Jerome
• Application Number:
  US15/784,485
• Publication Number:
  US 20190114692A1
• Time in Patent Office: 729 Days
• Field of Search: 382104
• CPC Class Codes: G06F 16/583 using metadata automatically derived from the content
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06T 2207/30252 Vehicle exterior; Vicinity of vehicle
• CPC Class Codes: G06T 7/70 Determining position or orientation of objects or cameras camera calibration G06T7/80
• CPC Class Codes: G06V 20/10 Terrestrial scenes scenes under surveillance with static cameras G06V20/52; scenes perceived from the exterior of a vehicle G06V20/56; scenes perceived from the interior of a vehicle G06V20/59
• CPC Class Codes: H04W 4/02 Services making use of location information

Abstract

Systems and apparatuses for capturing an image of a vehicle for which roadside assistance is being requested are provided. The image may be captured by a mobile device and the mobile device may geotag location information to the image. The image and associated geotag location information may then be processed to determine a location of the vehicle and a roadside assistance issue for which service is being requested. The image may be further analyzed to determine a context including, a make, model and/or year of the vehicle, whether special equipment is needed to service the vehicle, whether the vehicle is located in a particular situation (e.g., within a structure, in a ditch, or the like). The information obtained from the image may be used to determine a type of service to provide to the vehicle and to identify one or more service providers to dispatch to the vehicle.

Claims

1. A system, comprising:

a mobile device having a first processor and first memory, the first memory storing computer-readable instructions that, when executed by the first processor, cause the mobile device to;

capture at least one image of a vehicle for which roadside assistance is being requested;

embed geotag location data in metadata associated with the captured at least one image;

transmit the captured at least one image and the embedded geotag location data to roadside assistance server;

the roadside assistance server having a second processor and a second memory storing computer-readable instructions that, when executed by the second processor, cause the roadside assistance server to;

receive, from the mobile device, the captured at least one image and embedded geotag location data;

analyze the captured at least one image and embedded geotag location data to determine a location of the vehicle for which roadside assistance is being requested and a roadside assistance issue for which roadside assistance is being requested from the captured at least one image and embedded geotag location data;

identify a service to provide to the vehicle based on the determined location and roadside assistance issue;

identify a first roadside assistance provider available to provide the identified service to the vehicle for which roadside assistance is being requested;

transmit, to a computing device of the first roadside assistance provider, a request for roadside assistance including the identified service;

receive, from the computing device of the first roadside assistance provider, acceptance of the request for roadside assistance, the acceptance including an estimated time of arrival at the determined location of the vehicle;

responsive to receiving the acceptance, generate, based on the received acceptance, a notification identifying the roadside assistance issue and including the estimated time of arrival; and

transmit the generated notification to the mobile device for display on the mobile device.

2. The system of claim 1, the roadside assistance server further including instructions that, when executed by the second processor, cause the roadside assistance server to:

receive, from the computing device of the first roadside assistance provider, denial of the request for roadside assistance;

responsive to receiving the denial, identify a second roadside assistance provider available to provide the identified service to the vehicle for which roadside assistance is being requested; and

transmit, to a computing device of the second roadside assistance provider, a request for roadside assistance including the identified service.

3. The system of claim 1, the roadside assistance server further including instructions that, when executed by the second processor, cause the roadside assistance server to:

further analyze the captured at least one image to determine a context of the image, the context including at least one of;

additional vehicle information and information associated with a surroundings of the vehicle in the determined location.

4. The system of claim 3, the roadside assistance server further including instructions that, when executed by the second processor, cause the roadside assistance server to:

based on the determined context of the image, identify special equipment to be used in providing the identified service to the vehicle,

wherein identifying the first roadside assistance provider includes identifying the first roadside assistance provider based on the identified special equipment to be used in providing the identified service to the vehicle.

5. The system of claim 3, wherein the additional vehicle information includes at least one of:

a make of the vehicle, a model of the vehicle, and a year of the vehicle.

6. The system of claim 3, wherein the information associated with the surroundings of the vehicle includes determining whether the vehicle is located within a structure.

7. A roadside assistance computing platform, comprising:

at least one processor;

a network interface; and

at least one memory storing computer-readable instructions that, when executed by the at least one processor, cause the roadside assistance computing platform to;

receive, from a mobile device, at least one image of a portion of a vehicle for which roadside assistance is being requested, the at least a first image including geotag location data embedded in metadata associated with the at least one image;

analyze the received at least one image and embedded geotag location data to determine a location of the vehicle for which roadside assistance is being requested and a roadside assistance issue for which roadside assistance is being requested from the received at least one image and embedded geotag location data;

identify a service to provide to the vehicle based on the determined location and roadside assistance issue;

identify a first roadside assistance provider available to provide the identified service to the vehicle for which roadside assistance is being requested; and

transmit, to a computing device of the first roadside assistance provider, a request for roadside assistance including the identified service;

receive, from the computing device of the first roadside assistance provider, acceptance of the request for roadside assistance, the acceptance including an estimated time of arrival at the determined location of the vehicle;

responsive to receiving the acceptance, generate, based on the received acceptance, a notification identifying the roadside assistance issue and including the estimated time of arrival; and

transmit the generated notification to the mobile device for display on the mobile device.

8. The roadside assistance computing platform of claim 7, further including instructions that, when executed by the at least one processor, cause the roadside assistance computing platform to:

receive, from the computing device of the first roadside assistance provider, denial of the request for roadside assistance;

responsive to receiving the denial, identify a second roadside assistance provider available to provide the identified service to the vehicle for which roadside assistance is being requested; and

transmit, to a computing device of the second roadside assistance provider, a request for roadside assistance including the identified service.

9. The roadside assistance computing platform of claim 7, further including instructions that, when executed by the at least one processor, cause the roadside assistance computing platform to:

further analyze the received at least one image to determine a context of the image, the context including at least one of;

additional vehicle information and information associated with a surroundings of the vehicle in the determined location.

10. The roadside assistance computing platform of claim 9, further including instructions that, when executed by the at least one processor, cause the roadside assistance computing platform to:

based on the determined context of the image, identify special equipment to be used in providing the identified service to the vehicle,

wherein identifying the first roadside assistance provider includes identifying the first roadside assistance provider based on the identified special equipment to be used in providing the identified service to the vehicle.

11. The roadside assistance computing platform of claim 9, wherein the additional vehicle information includes at least one of:

a make of the vehicle, a model of the vehicle, and a year of the vehicle.

12. The roadside assistance computing platform of claim 9, wherein the information associated with the surroundings of the vehicle includes determining whether the vehicle is located within a structure.

13. A method, comprising:

capturing, by a mobile device, at least one image of a vehicle for which roadside assistance is being requested;

embedding, by the mobile device, geotag location data in metadata associated with the captured at least one image;

transmitting, from the mobile device to a roadside assistance server, the captured at least one image and the embedded geotag location data;

receiving, by the roadside assistance server and from the mobile device, the captured at least one image and embedded geotag location data;

analyzing, by the roadside assistance server, the captured at least one image and embedded geotag location data to determine a location of the vehicle for which roadside assistance is being requested and a roadside assistance issue for which roadside assistance is being requested from the captured at least one image and embedded geotag location data;

identifying, by the roadside assistance server, a service to provide to the vehicle based on the determined location and roadside assistance issue;

identifying, by the roadside assistance server, a first roadside assistance provider available to provide the identified service to the vehicle for which roadside assistance is being requested;

transmitting, from the roadside assistance server and to a computing device of the first roadside assistance provider, a request for roadside assistance including the identified service;

receiving, by the roadside assistance server and from the computing device of the first roadside assistance provider, acceptance of the request for roadside assistance, the acceptance including an estimated time of arrival at the determined location of the vehicle;

responsive to receiving the acceptance, generating, by the roadside assistance server and based on the received acceptance, a notification identifying the roadside assistance issue and including the estimated time of arrival; and

transmitting, from the roadside assistance server and to the mobile device, the generated notification to the mobile device for display on the mobile device.

14. The method of claim 13, further including:

receiving, by the roadside assistance server and from the computing device of the first roadside assistance provider, denial of the request for roadside assistance;

responsive to receiving the denial, identifying a second roadside assistance provider available to provide the identified service to the vehicle for which roadside assistance is being requested; and

transmitting, to a computing device of the second roadside assistance provider, a request for roadside assistance including the identified service.

15. The method of claim 13, further including:

further analyzing the captured at least one image to determine a context of the image, the c;

context including at least one of;

additional vehicle information and information associated with a surroundings of the vehicle in the determined location.

16. The method of claim 15, further including:

based on the determined context of the image, identifying special equipment to be used in providing the identified service to the vehicle,

wherein identifying the first roadside assistance provider includes identifying the first roadside assistance provider based on the identified special equipment to be used in providing the identified service to the vehicle.

17. The method of claim 15, wherein the information associated with the surroundings of the vehicle includes determining whether the vehicle is located within a structure.