System and method for detecting screen connectivity monitoring application malfunctions

• US 10,447,562 B2
• Filed: 03/06/2016
• Issued: 10/15/2019
• Est. Priority Date: 03/06/2016
• Status: Active Grant

• Current Assignee: Nice Ltd
• Original Assignee: Nice Ltd
• Inventors: Vaindiner, Alexander, Smith, Iftach, Grinevich, Vadim
• Primary Examiner(s): Shih, Haoshian
• Assistant Examiner(s): Calderon, IV, Alvaro R
• Application Number:
  US15/062,119
• Publication Number:
  US 20170257295A1
• Time in Patent Office: 1,318 Days
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network

Abstract

A system and method for detecting and monitoring screen connectivity malfunctions, and generating alerts regarding presence of connectivity malfunctions, while identifying the user interface element that caused the connectivity malfunction.

Claims

1. A system for detecting screen connectivity monitoring application malfunctions in a multiple-user environment as a result of modifications to user interface elements, the system comprising:

a processing unit configured to;

(A) operate baseline learning phase per each user in the multiple-user environment;

(i) determine elements of a user interface of an application to be monitored based on a recorded flow of operations, for a first user,

wherein the recorded flow of operations includes user interface elements that are related to or associated with one another;

(ii) monitor the determined user interface elements to obtain time of creation events of each user interface element;

(iii) calculate an elapsed interval for each user interface element, based on the monitored creation events;

(iv) calculate statistical parameters for each user interface element, based on the elapsed interval; and

(v) determine a monitoring interval to sample creation events associated with each user interface element;

wherein said operated baseline learning phase is configured to collect and analyze statistical data related to the creation and destruction of said determined user interface elements to generate a baseline functionality of said user interface, for the first user,

(B) operate enforcement phase per each user in the multiple-user environment;

repeat steps (ii) through (iii) and for each calculated elapsed interval perform the following steps;

(a) compare the elapsed interval to a corresponding warning threshold for the first user, wherein said corresponding warning threshold for the first user is based on said statistical parameters associated with each user interface element;

when the elapsed interval for the first user is longer than said corresponding warning threshold for the first user, perform the following steps;

(b) determine presence of one or more screen connectivity monitoring application malfunctions in the multiple-user environment based on the comparison for the first user, and

(c) generate, in real time, an alert regarding the presence of said one or more screen connectivity monitoring application malfunctions in the multiple-user environment as a result of modifications to one or more user interface elements for the first user, said alert comprising an identification of the one or more user interface elements that caused the one or more screen connectivity monitoring application malfunctions, such to resolve said one or more screen connectivity monitoring application malfunctions; and

a display unit to provide the alert in an auditory or visual manner,

wherein said enforcement phase is configured to recognize modifications of user interface elements of the monitored application, per each user, which represent connectivity malfunctions of the monitoring application and

wherein the modifications are relative to said generated baseline functionality, per each user.

2. The system according to claim 1, wherein the processing unit is further configured to compare the elapsed interval to a corresponding exception threshold to determine errors in processing.

3. The system according to claim 1, wherein the processing unit is further configured to compare the elapsed interval obtained from all users of the same monitored application to corresponding warning thresholds.

4. The system according to claim 3, wherein the processing unit is configured to generate, in real-time, an alert to all users of the monitored application regarding presence of a systemic screen connectivity malfunction.

5. The system according to claim 1, wherein the processing unit is configured to determine idle interval as a time where the monitored application is inactive and to calculate an elapsed interval by subtracting idle intervals from the time of creation and time of destruction of each user interface element.

6. The system according to claim 1, wherein the processing unit is configured to determine background interval as a time where a user is working on other applications but the monitored application and calculate an elapsed interval by subtracting background intervals from the time of creation and time of destruction of each user interface element.

7. A method for detecting screen connectivity monitoring application malfunctions in a multiple-user environment as a result of modifications to user interface elements, the method comprising the steps of:

activating a “

screen connectivity”

application on a user'"'"'s computerized device per each user, the “

screen connectivity”

application operating the following phases;

(A) baseline learning phase per each user in the multiple-user environment the baseline learning phase comprises the following steps;

(a) accessing elements of a user interface through a Graphical User Interface (GUI) of a monitored application;

(b) determining user interface elements of said monitored application to be monitored by the “

screen connectivity”

application based on recorded flow of operations, for a first user,

wherein the recorded flow of operations includes user interface elements that are related to or associated with one another;

(c) monitoring the determined user interface elements to obtain time of creation and destruction events of each user interface element;

(d) calculating an elapsed interval for each user interface element based on the monitored creation events;

(e) calculating statistical parameters for each user interface element, based on the elapsed interval;

(f) determining a monitoring interval to sample creation events associated with each user interface element;

wherein said baseline learning phase is configured to collect and analyze statistical data related to the creation and destruction of user interface elements, and to generate a baseline functionality of said user interface, for the first user,

(B) enforcement phase per each user in the multiple-user environment, the enforcement phase comprises the following steps;

(g) repeating steps (c) through (d) and for each elapsed interval;

(i) comparing the elapsed interval to a corresponding warning threshold for the first user, wherein said corresponding warning threshold for the first user is based on said statistical parameters associated with each user interface element;

when the elapsed interval is longer than said corresponding warning threshold performing the following steps;

(ii) determining presence of one or more screen connectivity monitoring application malfunctions in the multiple-user environment based on said comparison, fr the first user,

(iii) generating, in real time, an alert to the user regarding the presence of said one or more screen connectivity monitoring application malfunctions in the multiple-user environment as a result of modifications to one or more user interface elements for the first user, said alert comprising an identification of the one or more user interface elements that caused the one or more screen connectivity monitoring application malfunctions, such to resolve said one or more screen connectivity monitoring application malfunctions; and

(iv) displaying on the user'"'"'s computerized device, an alert regarding said one or more screen connectivity monitoring application malfunctions, which further comprises an identification of the one or more user interface elements that caused the one or more screen connectivity monitoring application malfunctions,

wherein said enforcement phase is configured to recognize modifications of user interface elements of the monitored application, per each user, which represent connectivity malfunctions of the monitoring application and

wherein the modifications are relative to said generated baseline functionality, per each user.

8. The method according to claim 7, the method further comprising the step of comparing the elapsed interval to a corresponding exception threshold to determine errors in processing.

9. The method according to claim 7, the method further comprising the step of comparing the elapsed interval obtained from all users of the same monitored application to corresponding warning thresholds.

10. The method according to claim 9, wherein the method further comprises the step of generating, in real-time, an alert to all users of the monitored application regarding presence of a systemic screen connectivity malfunction.