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Identifying mobile device location and corresponding support center locations to provide support services over a network

  • US 10,448,200 B2
  • Filed: 11/19/2018
  • Issued: 10/15/2019
  • Est. Priority Date: 01/29/2014
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • identifying a present location of a mobile device and a current service center assigned to the mobile device;

    assigning the mobile device to a new service center location at a remote location from the current service center location based on;

    maintaining the current support session with the current support center if the support session is near completion; and

    reassigning the support session to the new service center location which is closer in distance if the support session is not near completion.

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