×

Inbound link handling

  • US 10,452,837 B1
  • Filed: 09/26/2014
  • Issued: 10/22/2019
  • Est. Priority Date: 09/26/2014
  • Status: Active Grant
First Claim
Patent Images

1. A system comprising:

  • one or more computing nodes that, when activated, operate as a host for a plurality of execution environments, the one or more computing nodes communicatively coupled to a support services application; and

    one or more memories having stored thereon computer readable instructions that, upon execution by the one or more computing nodes, cause the system at least to;

    receive data indicative of a support service request, the data comprising a first hyperlink indicative of a resource accessible by processing the hyperlink, wherein the resource is associated with responding to the support service request and is stored external to the system;

    determine to process the first hyperlink in an execution environment that is separate from the support service application, wherein the determination is based at least in part on a first estimated level of risk associated with accessing the resource;

    select an execution environment from the plurality of execution environments, wherein the selected execution environment has access controls configured to permit access to the resource, and wherein the selected execution environment is determined to be available for processing the first hyperlink;

    obtain the resource by processing the first hyperlink within the execution environment; and

    provide the support service application with access to a version of the resource, wherein the version of the resource is based at least in part on a second estimated level of risk, wherein the second estimated level of risk is based at least in part on the processing of the first hyperlink within the execution environment, and wherein the version of the resource is stored on the system.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×