Ranking notifications based on rules

• US 10,453,030 B2
• Filed: 06/20/2012
• Issued: 10/22/2019
• Est. Priority Date: 06/20/2012
• Status: Active Grant

• Current Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Original Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Inventors: Park, Wendy H., Kim, Julie A., Coblitz, Mark A., Poder, James
• Primary Examiner(s): Nguyen, Quang N
• Application Number:
  US13/528,001
• Publication Number:
  US 20130346511A1
• Time in Patent Office: 2,680 Days
• Field of Search: 709203, 709206, 709217, 709219, 709223, 709224, 709226, 709228, 709230, 709232, 709238, 1 1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

System and methods for enhancing user productivity by integrating multiple services and providing a centralized output to a user as disclosed. A message notification server may receive various notifications, and may dynamically prioritize them for a ranked order presentation to users. The system may automatically re-rank the notifications based on changed conditions or to present messages of greatest urgency or importance. The system may also store sender-specific sets of rules, governing how notifications are to be handled for different application servers or services.

Claims

1. A method comprising:

receiving, by a first computing device, at least two notifications associated with a first user device, each of the at least two notifications comprising a plurality of characteristics;

determining, by the first computing device, a first service associated with a first notification of the at least two notifications;

determining, using a prioritization scheme, one or more default priority values for each of the at least two notifications;

causing display, by the first computing device, of the at least two notifications based on the one or more default priority values;

determining a history, of a first user of the first computing device, of acknowledging prior notifications that comprise the plurality of characteristics;

changing, based on the history, the prioritization scheme, wherein the changing the prioritization scheme comprises changing a default priority value for a type of notification that comprises the plurality of characteristics;

after changing the prioritization scheme, receiving a third notification, wherein the third notification is the type of notification that comprises the plurality of characteristics;

causing display, by the first computing device, of the third notification;

generating, by the first computing device, data associated with the first service, wherein the data comprises a message for a user of a second computing device; and

transmitting, by the first computing device, the data to the second computing device, wherein the second computing device is associated with the first user device.

2. The method of claim 1, wherein the receiving the at least two notifications further comprises:

receiving, by one or more applications executing on the first computing device, the at least two notifications, wherein the one or more applications are configured to update a notification of the at least two notifications that corresponds to an on-site service and an off-site service.

3. The method of claim 2, further comprising:

defining a set of application-specific rules to apply to the at least two notifications,

wherein the prioritization scheme is based on the defined set of application-specific rules.

4. The method of claim 1, wherein the changing the prioritization scheme is further based on one or more user inputs associated with the one or more default priority values.

5. The method of claim 1, wherein the determining, using the prioritization scheme, the one or more default priority values for each of the at least two notifications further comprises:

determining a time-to-live value associated with a second notification of the at least two notifications; and

after determining the time-to-live value, discarding the second notification after a duration associated with the time-to-live value.

6. The method of claim 1, wherein the causing the display of the at least two notifications based on the one or more default priority values further comprises causing the display of the at least two notifications in multiple formats.

7. A method comprising:

receiving, by a first computing device, at least two notifications corresponding to a first service associated with a first user device;

determining, by the first computing device, that a first notification of the at least two notifications comprises a request for a first user input;

assigning, using a prioritization scheme, one or more priority values to each of the at least two notifications;

causing display, by the first computing device, of the at least two notifications based on the one or more priority values;

changing the prioritization scheme based on a change in location associated with a first user of the first computing device;

causing removal of display, by the first computing device and based on the changed prioritization scheme, of the first notification of the at least two notifications;

subsequent to the causing removal, receiving, by the first computing device, the first user input;

after receiving the first user input, generating data, by the first computing device, wherein the data is associated with the first service; and

transmitting, by the first computing device, the data to a second computing device,

wherein the second computing device is associated with the first user device.

8. The method of claim 7, wherein the causing the display of the at least two notifications further comprises causing the display of the at least two notifications multiple times and in multiple formats.

9. The method of claim 7, wherein the receiving the at least two notifications further comprises:

receiving, by one or more applications executing on the first computing device, the at least two notifications, wherein the one or more applications are configured to update a notification of the at least two notifications that corresponds to an on-site service and an off-site service.

10. The method of claim 9, further comprising:

defining a set of application-specific rules to apply to the at least two notifications,

wherein the causing the display of the at least two notifications based on the one or more priority values is based on the defined set of application-specific rules.

11. The method of claim 7, wherein the assigning, using the prioritization scheme, one or more priority values to each of the at least two notifications further comprises:

determining a time-to-live value associated with a second notification of the at least two notifications; and

after determining the time-to-live value, discarding the second notification after a duration associated with the time-to-live value.

12. The method of claim 7, wherein the assigning, using the prioritization scheme, one or more priority values to each of the at least two notifications is further based on:

a notification sender location,

a content associated with the at least two notifications,

a location of the first computing device, and

a first user history associated with the first computing device.

13. A method comprising:

receiving, by a first computing device, a first notification corresponding to a first service associated with a first user device, wherein the first notification comprises a request for a first user input;

assigning, using a prioritization scheme, a priority value to the first notification;

causing display, by the first computing device, of the first notification based on the priority value;

after the causing the display of the first notification based on the priority value, determining whether the first user input is received;

changing the prioritization scheme based on determining that the first user input has not been received;

sending, by the first computing device to a second computing device, a second notification based on the changed prioritization scheme, the second notification comprising a request for the first user input;

after receiving the first user input from the second computing device, generating data, by the first computing device, wherein the data is associated with the first service; and

transmitting, by the first computing device, the data to a third computing device, wherein the third computing device is associated with the first user device.

14. The method of claim 13, wherein the causing the display further comprises causing the display of the first notification to a first user associated with the first computing device multiple times and in multiple formats.

15. The method of claim 13, further comprising causing removal of display of the first notification in a first location on a display screen.

16. The method of claim 15, further comprising causing display of the first notification in a second location on the display screen, wherein the first and second locations are different.

17. The method of claim 13, further comprising:

generating, by the first computing device, the second notification; and

transmitting the second notification to the third computing device.

18. The method of claim 13, wherein the changing the prioritization scheme is further based on determining that the first notification has not been received for longer than a predetermined amount of time.

19. The method of claim 13, further comprising determining an arrival of the first user device to a particular location, wherein the changing the prioritization scheme further comprises causing display of the first notification before a third notification based upon the determined arrival.

20. The method of claim 13, wherein the first notification comprises:

a message from a sender, and

a geographic location of the sender.