Auto Repair quote platform

• US 10,453,037 B2
• Filed: 06/02/2017
• Issued: 10/22/2019
• Est. Priority Date: 06/02/2016
• Status: Active Grant

• Current Assignee: Top Brands Tire & Wheel, Co.
• Original Assignee: Top Brands Tire & Wheel, Co.
• Inventors: Sells, Boake, Goodwin, Richard
• Primary Examiner(s): Stamber, Eric W
• Assistant Examiner(s): Walker, III, George H
• Application Number:
  US15/612,181
• Publication Number:
  US 20170352011A1
• Time in Patent Office: 872 Days
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 30/0611 Request for offers or quotes

Abstract

An auto repair quote platform may be provided. The platform may allow a user to enter a set of parameters and request quotes from service providers based on those parameters. Service providers may also enter parameters for matching their quotes to a request. The platform may further allow a user to accept a quote and schedule an appointment with the chosen service provider.

Claims

1. A method for providing auto repair quotes, comprising:

storing, on a server, a platform of providers with firm quotes, the platform of providers with firm quotes comprising a plurality of service provider profiles, each of the plurality of service provider profiles being associated with one of a plurality of automotive service providers, each of the plurality of service provider profiles comprising a service provided by the automotive service provider, and quote information provided by the automotive service provider and corresponding to that particular service, wherein each stored service is selected from a set of predefined services, wherein the quote information is individual to each automotive service provider, wherein each stored service is associated with a particular make, model, and year of automobile, wherein the service request from a customer further includes the make, model, and year of an automobile, and wherein each of the plurality of service provider profiles is configured to be accessed and edited directly through a shop owner section by the automotive service provider with which it is associated;

receiving, by the server and from a user interface, a service request from a customer identifying a service selected from the set of predefined services;

processing, by the server, the service request, for each automotive service provider having the identified service stored in the aggregator database, wherein processing comprises determining if there is quote information corresponding to the identified service and the selected automotive service provider, and if so displaying said quote information on the user interface;

receiving, on the server, a customer-selected automotive service provider;

booking a service appointment at the customer-selected automotive service provider for the identified service request; and

ordering one or more parts from at least one parts supplier, wherein the step of ordering one or more parts from at least one parts supplier comprises;

authenticating an account credential of the automotive service provider through a browser;

creating a new instance of the browser and navigating to a web portal of the at least one parts supplier;

automatically entering a web portal account credential of the automotive service provider into the web portal using automated typing, such that each character of the web portal account credential is entered individually into the web portal;

automatically retrieving part information on the one or more parts from the server and automatically populating the part information in the web portal; and

purchasing the one or more parts.

2. The method of claim 1, further comprising:

maintaining, by the server, an aggregator database of updated available service provider appointment data that is associated with and individual to each automotive service provider, wherein maintaining the database comprises;

receiving, by the server, scheduling information for an automotive service provider, said automotive service provider scheduling information being provided in the form of available unfilled timeslots and automotive service provider operating hours,

storing, by the server, in the aggregator database, the received automotive service provider scheduling information, and associating the received automotive service provider scheduling information with an automotive service provider,

receiving, by the server, new automotive service provider scheduling information indicating a booked appointment, and

updating, by the server, the available service provider appointment data in the aggregator database by modifying at least one unfilled timeslot to a filled timeslot indicating the booked appointment;

wherein the step of processing the service request comprises;

generating, from the stored automotive service provider scheduling information, a plurality of individual start times, and

displaying, on the user interface, the plurality of individual start times; and

receiving, on the server, a customer-selected start time;

wherein the step of booking the service appointment comprises booking the service appointment at the customer-selected start time and further comprises;

receiving, by the server and from a user interface, a customer address for an electronic communication,

sending, via the server, an electronic communication providing information on the appointment, and

updating the available service provider appointment data in the aggregator database by modifying at least one unfilled timeslot to a filled timeslot indicating the booked appointment.

3. The method of claim 2, further comprising:

receiving, on the server, an appointment cancellation request; and

updating, by the server, the available service provider appointment data in the aggregator database by modifying at least one filled timeslot to an unfilled timeslot indicating the cancelled appointment.

4. The method of claim 2, wherein the step of processing, by the server, the service request, for each automotive service provider having the identified service stored in the aggregator database further comprises:

determining if there is duration information corresponding to the identified service and the selected automotive service provider, and if so displaying, on the user interface, those start times followed by at least one timeslot, the sum of the at least one timeslot being equal in length to the duration of the identified service.

5. The method of claim 2, wherein the step of sending, via the server, an electronic communication providing information on the appointment comprises automatically sending, via the server, an electronic communication to the customer address, the electronic communication comprising a confirmation message indicating that the booked appointment has been successfully scheduled for the customer at the filled timeslot.

6. The method of claim 1, wherein quote information provided by an automotive service provider includes at least one of:

an hourly rate, a parts markup, a supply charge, a flat fee, or a special offer including qualification information about the special offer.

7. The method of claim 1, wherein the quote information comprises a specific dollar value quote for a particular service, and further comprising:

receiving, by the server and from a user interface, a quote acceptance from a customer; and

receiving, by the server, payment in the amount of the specific dollar value quote.

8. The method of claim 1, further comprising:

creating a customer account, on the server, storing customer information identifying a specific customer, said stored customer information including a customer address for an electronic communication; and

verifying the customer address for an electronic communication, said verification comprising contacting the customer via the customer address prior to booking an appointment.

9. The method of claim 8, wherein stored customer information further includes a vehicle associated with the customer.

10. The method of claim 1, further comprising:

storing, on a server, for each of a plurality of proximate automotive service providers, automotive service provider geographic information;

receiving, on a server, customer geographic information; and

displaying, on a user interface of the customer, a plurality of proximate automotive service providers sorted by the proximity of each of the proximate automotive service providers to the customer.

11. The method of claim 10, further comprising:

determining a part inventory of the plurality of proximate automotive service providers;

determining, for the one or more parts, part price information and part availability information in the part inventory;

prior to the step of purchasing the one or more parts, providing, on a user interface, a comparison of part price information and part availability information for one or more parts sourced from the at least one parts supplier and part price information and part availability information for one or more parts sourced from at least one proximate automotive service provider in the plurality of proximate automotive service providers; and

wherein the step of purchasing the one or more parts comprises purchasing the one or more parts from at least one of the at least one parts supplier or the at least one proximate automotive service provider in the plurality of proximate automotive service providers.

12. The method of claim 10, further comprising:

determining, from the automotive service provider geographic information and from the plurality of service provider profiles, one or more geographic locations wherein there is no stored service provider information indicating that a particular service is provided within that geographic location, and identifying said geographic locations as underserved locations;

generating a request to add a service provider that provides the service within the geographic location; and

transmitting the request to an auto repair quote platform administrator.

13. The method of claim 1, further comprising:

receiving, by the server and from a user interface, a live chat request from the customer; and

establishing a real-time communication link between the customer and an automotive service provider.

14. The method of claim 13, further comprising:

storing, on a server, for each of a plurality of automotive service providers, automotive service provider geographic information;

receiving, on a server, the live chat request comprising customer geographic information; and

establishing the real-time communication link between the customer and the automotive service provider in the plurality of automotive service providers that is most geographically proximate to the customer.

15. The method of claim 1, wherein the step of receiving, by the server and from a user interface, a service request from a customer identifying a service selected from the set of predefined services further comprises receiving, by the server and from a user interface, a comment provided by the user.

16. The method of claim 1, further comprising receiving, by the server and from a user interface, a customer rating for an automotive service provider.

17. The method of claim 1, further comprising:

displaying, on a service provider user interface, a secondary interface, said secondary interface displaying a plurality of services from a list of services, said list of services being stored on and maintained by the server;

receiving, on a server, from the secondary interface and corresponding to a specific automotive service provider, new service information, said new service information comprising at least one of;

a service provided by the automotive service provider, or quote information provided by the automotive service provider and corresponding to that particular service; and

updating, on a server, the stored service information corresponding to the specific automotive service provider.

18. The method of claim 17, wherein the new service information comprises at least one of an hourly rate, a parts markup, or a shop supply fee, and further comprises a menu of flat fee services comprising at least one flat fee.

19. The method of claim 17, wherein the new service information further comprises a customer eligibility limitation.

20. The method of claim 1, wherein the step of determining if there is quote information corresponding to the identified service and the selected automotive service provider and displaying said quote information on the user interface further comprises:

retrieving a quote history comprising a plurality of historical quotes;

automatically filtering the quote history for similar quotes to the identified service; and

dynamically generating a quote range based on the filtered quote history and based on at least one competitor profile.