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Systems and methods for providing a customer service

  • US 10,453,087 B2
  • Filed: 09/29/2014
  • Issued: 10/22/2019
  • Est. Priority Date: 09/30/2013
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • one or more memory devices storing software instructions; and

    one or more processors configured to execute the software instructions to perform operations comprising;

    receiving customer data and location data from a client device, the received location data being derived from a Global Positioning System (GPS) device of the client device;

    identifying a customer associated with the client device based on the customer data;

    identifying a merchant by determining, based on the received location data, the client device is located within a predetermined boundary associated with a location of the merchant;

    determining, based on at least the identified merchant and the identified customer, eligibility of the customer for a credit card secondary benefit associated with a good or a service of the merchant;

    transmitting, before a transaction with the merchant has occurred and based on the determined eligibility, a notification to the client device, the notification comprising an option for the customer to receive the credit card secondary benefit;

    receiving, from the client device, acceptance of the credit card secondary benefit;

    receiving information associated with a transaction between the identified customer and the identified merchant for the good or the service associated with the accepted secondary benefit; and

    activating the credit card secondary benefit.

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