Technology for generating a multi-user response in a network

• US 10,454,937 B2
• Filed: 03/06/2017
• Issued: 10/22/2019
• Est. Priority Date: 03/06/2017
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bastide, Paul R., Broomhall, Matthew E., Evans, Thomas J., Loredo, Robert E.
• Primary Examiner(s): Sholeman, Abu S
• Application Number:
  US15/451,302
• Publication Number:
  US 20180255064A1
• Time in Patent Office: 960 Days
• Field of Search: 726 4
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 63/101 Access control lists [ACL]
• CPC Class Codes: H04L 63/104 Grouping of entities
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

In a computer system implemented method for generating an authorized response to a message in a network, the computer system detects a message sent by an originator via a network. The computer system selects a group of users to contribute to the authorized response to the message based on the computer system analyzing the message. Users selected by the computer system are notified that they are selected to contribute to the authorized response. The computer system receives input data for the authorized response from respective ones of the users of the group and generates the authorized response based on the input data. The computer system sends the authorized response to the originator via the network.

Claims

1. A system for user-processing of data, the system comprising:

a processor; and

a computer readable storage medium connected to the processor, where the computer readable storage medium has recorded thereon a program for controlling the processor, and where the processor is operative with the program to execute the program for;

detecting, by the computer system, a message sent by an originator via a network, where the message includes message content that relates to an organization;

determining, by the computer system analyzing the message content, that the message relates to the organization;

selecting members of the organization as designated senders to contribute to an authorized response to the message for the organization, including the computer system selecting the designated senders based on the computer system analyzing the message;

notifying the designated senders selected by the computer system that the senders are selected by the computer system to contribute to the authorized response;

receiving initial responses from the designated senders, the initial responses including content generated by the designated senders in response to the designated senders reviewing the message from the originator;

intercepting, by the computer system, the initial responses from the ones of the designated senders, wherein the intercepting prevents sending of the initial responses to the originator from any of the designated senders until a unified response is generated as the authorized response for the organization;

notifying each designated sender about the initial responses;

receiving, by the computer system, input data from the designated senders for generating the unified response, where the input data is generated by the designated senders in response to reviewing the content of the initial responses and indicates how to combine the content in the unified response;

generating the unified response as the authorized response for the organization by the computer system combining the content of the initial responses from the designated senders based on the input data; and

sending the unified response as the authorized response to the originator via the network by the computer system.

2. The system of claim 1, where generating the authorized response comprises marking, by the computer system, the authorized response sent to the originator via the network by the computer system, wherein the marking of the authorized response indicates that the response is authorized.

3. The system of claim 1, where the processor is operative with the program to execute the program for:

receiving, by the computer system from one of the designated senders, a selection of another member of the organization as an additional designated sender to contribute to the authorized response.

4. The system of claim 3, where the processor is operative with the program to execute the program for:

blocking, by the computer system, a response to the message from a user who is not one of the designated senders.

5. The system of claim 3, where the processor is operative with the program to execute the program for:

sending as an unauthorized response, by the computer system, a response to the message from a user who is not one of the designated senders, including the computer system adding a marking to the unauthorized response that indicates the response is unauthorized.

11. The system of claim 1, wherein the input data from each respective one of the designated senders identifies content of the initial responses that is favored by the respective one of the designated senders for combining into the unified response.

6. A computer program product for user-processing of data in a computer network, including a computer readable storage medium having instructions stored thereon for execution by a computer system, where the instructions, when executed by the computer system, cause the computer system to implement a method comprising:

detecting, by the computer system, a message sent by an originator via a network, where the message includes message content that relates to an organization;

determining, by the computer system analyzing the message content, that the message relates to the organization;

selecting members of the organization as designated senders to contribute to an authorized response to the message for the organization, including the computer system selecting the designated senders based on the computer system analyzing the message;

notifying the designated senders selected by the computer system that the senders are selected by the computer system to contribute to the authorized response;

receiving initial responses from the designated senders, the initial responses including content generated by the designated senders in response to the designated senders reviewing the message from the originator;

intercepting, by the computer system, the initial responses from the ones of the designated senders, wherein the intercepting prevents sending of the initial responses to the originator from any of the designated senders until a unified response is generated as the authorized response for the organization;

notifying each designated sender about the initial responses;

receiving, by the computer system, input data from the designated senders for generating the unified response, where the input data is generated by the designated senders in response to reviewing the content of the initial responses and indicates how to combine the content in the unified response;

generating the unified response as the authorized response for the organization by the computer system combining the content of the initial responses from the designated senders based on the input data; and

sending the unified response as the authorized response to the originator via the network by the computer system.

7. The computer program product of claim 6, where generating the authorized response comprises marking, by the computer system, the authorized response sent to the originator via the network by the computer system, wherein the marking of the authorized response indicates that the response is authorized.

8. The computer program product of claim 6, where the instructions, when executed by the computer system, cause the computer system to implement a method comprising:

receiving, by the computer system from one of the designated senders, a selection of another member of the organization as an additional designated sender to contribute to the authorized response.

9. The computer program product of claim 8, where the instructions, when executed by the computer system, cause the computer system to implement a method comprising:

blocking, by the computer system, a response to the message from a user who is not one of the designated senders.

10. The computer program product of claim 8, where the instructions, when executed by the computer system, cause the computer system to implement a method comprising:

sending as an unauthorized response, by the computer system, a response to the message from a user who is not one of the designated senders, including the computer system adding a marking to the unauthorized response that indicates the response is unauthorized.

12. The computer program product of claim 6, wherein the input data from each respective one of the designated senders identifies content of the initial responses that is favored by the respective one of the designated senders for combining into the unified response.