Message processing and delivery

• US 10,455,379 B1
• Filed: 04/30/2018
• Issued: 10/22/2019
• Est. Priority Date: 04/30/2018
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Martin, Kathleen, Walker, John M., Fisher, Matthew A.
• Primary Examiner(s): Behnamian, Shahriar
• Application Number:
  US15/967,162
• Publication Number:
  US 20190335301A1
• Time in Patent Office: 540 Days
• Field of Search: 455466
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A device receives data containing short message service (SMS) messages to be delivered to target recipients, information regarding the target recipients, and a message delivery hours constraint. The device stores the data in records, determines that an SMS message, that is included in a record, is to be processed for delivery, and processes the SMS message to generate a parsed SMS message. The device assigns the parsed SMS message to a time-zone-based job queue based on a time zone identified for the target recipient, determines whether the message delivery hours constraint, relative to the time zone, is satisfied, and performs one or more actions to cause the parsed SMS message to be provided to a messaging platform for delivery to the target recipient based on determining that the message delivery hours constraint, relative to the time zone, is satisfied.

Claims

1. A device, comprising:

one or more memories; and

one or more processors, communicatively coupled to the one or more memories, to;

receive data containing;

a plurality of short message service (SMS) messages to be delivered to a plurality of target recipients,

information regarding the plurality of target recipients, and

a message delivery hours constraint,

the information identifying a time zone for each target recipient of the plurality of target recipients;

store the data in a plurality of records in one or more data structures,

each record of the plurality of records including a respective SMS message of the plurality of SMS messages;

determine that an SMS message, that is included in a record of the plurality of records, is to be processed for delivery;

process the SMS message to generate a parsed SMS message after determining that the SMS message is to be processed for delivery and based on the information regarding a target recipient, of the plurality of target recipients, to which the SMS message is to be delivered;

assign the parsed SMS message to a time-zone-based job queue, of a plurality of time-zone-based job queues, based on the time zone identified for the target recipient;

determine whether the message delivery hours constraint, relative to the time zone identified for the target recipient, is satisfied after assigning the parsed SMS message to the time-zone-based job queue; and

perform one or more actions to cause the parsed SMS message to be provided to a messaging platform for delivery to the target recipient based on determining that the message delivery hours constraint, relative to the time zone identified for the target recipient, is satisfied.

2. The device of claim 1, wherein the information includes personal information regarding the target recipient and information regarding a brick-and-mortar store that is located proximate to a location of the target recipient;

and

wherein the one or more processors, when processing the SMS message, are to;

process the SMS message to generate the parsed SMS message based on the personal information and the information regarding the brick-and-mortar store.

3. The device of claim 1, wherein the message delivery hours constraint specifies times in a day and/or days of a week during which messages are permitted to be delivered to the plurality of target recipients;

and

wherein the one or more processors, when determining whether the message delivery hours constraint is satisfied, are to;

determine whether a current time of day and/or a current day of week satisfies the specified times in a day and/or the specified days of a week.

4. The device of claim 1, wherein the time-zone-based job queue corresponds to the time zone identified for the target recipient;

and

wherein the one or more processors, when performing the one or more actions, are to;

perform the one or more actions to cause the parsed SMS message to be provided to the messaging platform further based on the time zone identified for the target recipient.

5. The device of claim 1, wherein the one or more processors are further to:

associate a status identifier with the record; and

wherein the one or more processors, when determining that the SMS message is to be processed for delivery, are to;

determine that the SMS message is to be processed for delivery based on the status identifier.

6. The device of claim 1, wherein the one or more processors are further to:

perform one or more actions to prevent the parsed SMS message from being provided to the messaging platform for delivery to the target recipient based on determining that the message delivery hours constraint is not satisfied.

7. The device of claim 1, wherein the one or more processors, when receiving the data, are to:

receive the data from a customer relationship management (CRM) platform.

8. A non-transitory computer-readable medium storing instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors, cause the one or more processors to;

receive data containing;

a plurality of short message service (SMS) messages to be delivered to a plurality of target recipients,

information regarding the plurality of target recipients, and

a message delivery hours constraint,

the information identifying a time zone for each target recipient of the plurality of target recipients;

store the data in a plurality of records in one or more data structures,

each record of the plurality of records including a respective SMS message of the plurality of SMS messages;

determine that an SMS message, that is included in a record of the plurality of records, is to be processed for delivery;

process the SMS message to generate a parsed SMS message after determining that the SMS message is to be processed for delivery and based on the information regarding a target recipient, of the plurality of target recipients, to which the SMS message is to be delivered;

assign the parsed SMS message to a time-zone-based job queue, of a plurality of time-zone-based job queues, based on the time zone identified for the target recipient;

determine whether the message delivery hours constraint, relative to the time zone identified for the target recipient, is satisfied after assigning the parsed SMS message to the time-zone-based job queue; and

perform one or more actions to cause the parsed SMS message to be provided to a messaging platform for delivery to the target recipient based on determining that the message delivery hours constraint, relative to the time zone identified for the target recipient, is satisfied.

9. The non-transitory computer-readable medium of claim 8, wherein the information includes personal information regarding the target recipient and information regarding a brick-and-mortar store that is located proximate to a location of the target recipient;

and

wherein the one or more instructions, that cause the one or more processors to process the SMS message, cause the one or more processors to;

process the SMS message to generate the parsed SMS message based on the personal information and the information regarding the brick-and-mortar store.

10. The non-transitory computer-readable medium of claim 8, wherein the message delivery hours constraint specifies times in a day and/or days of a week during which messages are permitted to be delivered to the plurality of target recipients;

and

wherein the one or more instructions, that cause the one or more processors to determine whether the message delivery hours constraint is satisfied, cause the one or more processors to;

determine whether a current time of day and/or a current day of week satisfies the specified times in a day and/or the specified days of a week.

11. The non-transitory computer-readable medium of claim 8, wherein the time-zone-based job queue corresponds to the time zone identified for the target recipient;

and

wherein the one or more instructions, that cause the one or more processors to perform the one or more actions, cause the one or more processors to;

perform the one or more actions to cause the parsed SMS message to be provided to the messaging platform further based on the time zone identified for the target recipient.

12. The non-transitory computer-readable medium of claim 8, wherein the one or more instructions, when executed by the one or more processors, further cause the one or more processors to:

associate a status identifier with the record; and

wherein the one or more instructions, that cause the one or more processors to determine that the SMS message is to be processed for delivery, cause the one or more processors to;

determine that the SMS message is to be processed for delivery based on the status identifier.

13. The non-transitory computer-readable medium of claim 8, wherein the one or more instructions, when executed by the one or more processors, further cause the one or more processors to:

perform one or more actions to prevent the parsed SMS message from being provided to the messaging platform for delivery to the target recipient based on determining that the message delivery hours constraint is not satisfied.

14. The non-transitory computer-readable medium of claim 8, wherein the one or more instructions, that cause the one or more processors to receive the data, cause the one or more processors to:

receive the data from a customer relationship management (CRM) platform.

15. A method, comprising:

receiving, by a device, data containing;

a plurality of short message service (SMS) messages to be delivered to a plurality of target recipients,

information regarding the plurality of target recipients, and

a message delivery hours constraint,

the information identifying a time zone for each target recipient of the plurality of target recipients;

storing, by the device, the data in a plurality of records in one or more data structures,

each record of the plurality of records including a respective SMS message of the plurality of SMS messages;

determining, by the device, that an SMS message, that is included in a record of the plurality of records, is to be processed for delivery;

processing, by the device, the SMS message to generate a parsed SMS message after determining that the SMS message is to be processed for delivery and based on the information regarding a target recipient, of the plurality of target recipients, to which the SMS message is to be delivered;

assigning, by the device, the parsed SMS message to a time-zone-based job queue, of a plurality of time-zone-based job queues, based on the time zone identified for the target recipient;

determining, by the device, whether the message delivery hours constraint, relative to the time zone identified for the target recipient, is satisfied after assigning the parsed SMS message to the time-zone-based job queue; and

performing, by the device, one or more actions to cause the parsed SMS message to be provided to a messaging platform for delivery to the target recipient based on determining that the message delivery hours constraint, relative to the time zone identified for the target recipient, is satisfied.

16. The method of claim 15, wherein the information includes personal information regarding the target recipient and information regarding a brick-and-mortar store that is located proximate to a location of the target recipient;

and

wherein processing the SMS message comprises;

processing the SMS message to generate the parsed SMS message based on the personal information and the information regarding the brick-and-mortar store.

17. The method of claim 15, wherein the message delivery hours constraint specifies times in a day and/or days of a week during which messages are permitted to be delivered to the plurality of target recipients;

and

wherein determining whether the message delivery hours constraint is satisfied comprises;

determining whether a current time of day and/or a current day of week satisfies the specified times in a day and/or the specified days of a week.

18. The method of claim 15, wherein the time-zone-based job queue corresponds to the time zone identified for the target recipient;

and

wherein performing the one or more actions comprises;

performing the one or more actions to cause the parsed SMS message to be provided to the messaging platform further based on the time zone identified for the target recipient.

19. The method of claim 15, further comprising:

associating a status identifier with the record; and

wherein determining that the SMS message is to be processed for delivery comprises;

determining that the SMS message is to be processed for delivery based on the status identifier.

20. The method of claim 15, wherein receiving the data comprises:

receiving the data from a customer relationship management (CRM) platform.