Method and apparatus for providing customization of public safety answering point information delivery
First Claim
1. A method for providing vehicle incident call services to a user, which comprises:
- receiving at an automated third-party service center a voice call from a vehicle;
automatically sending signaling to the vehicle from the third-party service center;
receiving at the third-party service center in response to the signaling, synthetic audio in the form of recorded audio or text-to-speech message from the vehicle, the synthetic audio representing location information comprising at least latitude and longitude coordinates of the vehicle;
using an interactive voice recognition (IVR) system located at the third-party service center, transcribing from the synthetic audio and into text data at least the latitude and longitude coordinates to determine if the coordinates are valid; and
if the coordinates are valid, the third-party service center providing the user with a selection of vehicle-incident non-emergency response services.
1 Assignment
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Accused Products
Abstract
A method providing vehicle incident call services to a user is disclosed. A third-party service center receives a voice call from a vehicle. Signaling is automatically sent to the vehicle from the third-party service center and, in response to the signaling, the third-party service center receives from the vehicle, location information comprising at least the latitude and longitude coordinates of the vehicle. An interactive voice recognition (IVR) system located at the third-party service center is used to determine if the latitude and longitude coordinates are valid. If the coordinates are determined to be valid, the third-party service center provides the user with a selection of vehicle-incident non-emergency response services.
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Citations
20 Claims
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1. A method for providing vehicle incident call services to a user, which comprises:
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receiving at an automated third-party service center a voice call from a vehicle; automatically sending signaling to the vehicle from the third-party service center; receiving at the third-party service center in response to the signaling, synthetic audio in the form of recorded audio or text-to-speech message from the vehicle, the synthetic audio representing location information comprising at least latitude and longitude coordinates of the vehicle; using an interactive voice recognition (IVR) system located at the third-party service center, transcribing from the synthetic audio and into text data at least the latitude and longitude coordinates to determine if the coordinates are valid; and if the coordinates are valid, the third-party service center providing the user with a selection of vehicle-incident non-emergency response services. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for providing vehicle incident call services to a user, which comprises:
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receiving at an automated third-party service center a voice call from a vehicle; automatically sending signaling to the vehicle from the third-party service center; receiving at the third-party service center in response to the signaling, location information from the vehicle comprising at least latitude and longitude coordinates of the vehicle; using an interactive voice recognition (IVR) system located at the third-party service center, determining if the coordinates are valid; and if the coordinates are valid, the third-party service center providing the user with a selection of vehicle-incident non-emergency response services. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A method for providing vehicle incident call services to a user, which comprises:
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receiving at an automated third-party service center a voice call from a vehicle; automatically sending signaling to the vehicle from the third-party service center; receiving at the third-party service center in response to the signaling, location information from the vehicle comprising at least latitude and longitude coordinates of the vehicle; using an interactive voice recognition (IVR) system located at the third-party service center, determining if the coordinates are valid; if the coordinates are valid, the third-party service center, using the interactive voice recognition (IVR) system, prompting the user to request either emergency response services or vehicle-incident non-emergency response services; if the user requests emergency response services, automatically forwarding information from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center; and if the user requests vehicle-incident non-emergency response services, providing the user with a selection of vehicle-incident non-emergency response services by way of a user interface located at the vehicle. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification