Alert dashboard system and method from event clustering

• US 10,459,779 B2
• Filed: 12/20/2016
• Issued: 10/29/2019
• Est. Priority Date: 04/29/2013
• Status: Active Grant

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Moogsoft Inc. (Dell Technologies Inc.)
• Inventors: Tee, Philip, Harper, Robert Duncan, Silvey, Charles Mike, Leonard, Andrew John
• Primary Examiner(s): Trapanese, William C
• Application Number:
  US15/385,304
• Publication Number:
  US 20170103119A1
• Time in Patent Office: 1,043 Days
• Field of Search: None
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/0772 Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/358 Browsing; Visualisation therefor
• CPC Class Codes: G06F 16/904 Browsing; Visualisation therefor for navigating the web G06F16/954; browsing optimisation for the web G06F16/957
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/065 involving logical or physical relationship, e.g. grouping and hierarchies
• CPC Class Codes: H04L 41/0893 Assignment of logical groups to network elements
• CPC Class Codes: H04L 41/0894 Policy-based network configuration management
• CPC Class Codes: H04L 41/12 Discovery or management of network topologies
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages

Abstract

A user interface system has a first engine in communication with a managed infrastructure and configured to receive messages from the managed infrastructure. The managed infrastructure includes physical hardware. A second engine is provided that determines one or more common steps from events and produces clusters of events relating to a failure or errors in the managed infrastructure. Membership in a cluster indicates a common factor of the events that is a failure or an actionable problem in the physical hardware of the managed infrastructure directed to supporting the flow and processing of information. In response to the production of the clusters one or more proposed physical hardware changes are suggested in a managed infrastructure hardware. A situation room is coupled to the first and second engines.

Claims

1. A user interface system comprising:

a first engine in communication with a managed infrastructure and configured to receive messages from the managed infrastructure, the managed infrastructure including physical hardware;

a second engine that determines one or more common steps from events and produces clusters of events relating to a failure or errors in the managed infrastructure, where membership in a cluster indicates a common factor of the events that is a failure or an actionable problem in the physical hardware of the managed infrastructure directed to supporting the flow and processing of information, in response to the production of the clusters making one or more one or more physical changes in a physical hardware element of the managed infrastructure is made;

a third engine that is a compare and merge engine which receives outputs from the second engine, the compare and merge engine communicating with one or more user interfaces, the second engine or a third engines uses a source address for each event make a change to at least a portion of the managed infrastructure; and

a user interface accessible to be used by more than one person coupled to the first and second engines, the user interface room including a display and a processor that executes actions of the first and second engines.

2. The system of claim 1, wherein the display is coupled to a display computer system.

3. The system of claim 1, wherein the display is configured to display information relating to the failure or errors in the managed infrastructure.

4. The system of claim 1, wherein the display includes a graphical user interface with one or more data fields relating to the failure or the actionable problem in the physical hardware of the managed infrastructure.

5. The system of claim 1, further comprising:

a display computer system configured to generate the display.

6. The system of claim 5, wherein the display is a dashboard display.

7. The system of claim 6, further comprising:

an external connection adapter configured to provide access to one or more data fields within a file.

8. The system of claim 1, wherein the display is a graphical user interface.

9. The system of claim 1, wherein the display is interactive.

10. The system of claim 1, wherein the situation room is coupled to one or more of:

a dashboard design system;

a display computer system; and

a data system.

11. The system of claim 6, further comprising:

a dashboard file converter logic.

12. The system of claim 11, further comprising:

a data range determination logic and a dashboard converter logic.

13. The system of claim 12, further comprising:

a dashboard component generator.

14. The system of claim 13, further comprising:

an external interface logic.

15. The system of claim 14, further comprising:

a graphic library and a network interface logic.

16. The system of claim 14, wherein the dashboard converter logic provides communication between the dashboard display and one or more problem walls from clustering messages received from the managed infrastructure.

17. The system of claim 16, further comprising:

a dashboard that establishes a data range, type of components and the external interface.

18. The system of claim 17, further comprising:

a dashboard component generator.

19. The system of claim 6, wherein the dashboard display is configured to provide a summary information relating to at least one of:

alerts, a problem wall, a dashboard to exchange messages, chat, post comments, and exchange files.

20. The system of claim 6, wherein the dashboard display is configured to invite selected people to the situation room.

21. The system of claim 6, wherein the dashboard display is configured to provide at least one of:

an access to knowledge about an incident, provide interaction between people addressing the incident;

provide for an exchange of information and ideas about the incident.

22. The system of claim 1, further comprising:

a merge and compare engine.

23. The system of claim 22, wherein the merge and compare engine is configured to communicate with one or more user interfaces in the situation room.

24. The system of claim 1, wherein the situation room has an interactive display.