Communication method and system including built-in self test

• US 10,462,023 B1
• Filed: 06/20/2018
• Issued: 10/29/2019
• Est. Priority Date: 06/20/2018
• Status: Active Grant

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Montcalm, Michael Ross
• Primary Examiner(s): Hoang, Thai D
• Application Number:
  US16/013,736
• Time in Patent Office: 496 Days
• Field of Search: 370352-356, 370389, 370400-411, 370241-251
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 43/0894 Packet rate
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 43/50 Testing arrangements
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/5141 Details of processing calls and other types of contacts in an unified manner unified messaging in packet-switching networks H04L51/56
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04W 24/06 Testing, supervising or monitoring using simulated traffic

Abstract

A method and system for automatically generating and sending a test message to one or more apparatus associated with a user are disclosed. The test messages can be pushed to the one or more apparatus and a response received from the one or more apparatus prior to connecting a communication between two devices.

Claims

1. A communication system comprising:

a first device;

a communication gateway to receive a communication from the first device;

a communication controller coupled to the communication gateway;

a second device coupled to the communication controller; and

a self-test server configured to send one or more test messages to one or more apparatus associated with a user of the first device,

wherein the communication controller is configured to receive a communication from the first device and communicatively connect the first device and the second device,

wherein the communication controller receives identification information corresponding to the user of the first device and transfers the identification information to the self-test server, and

wherein, based on the identification information, the self-test server pushes a test message to the one or more apparatus before the communication is transferred from the call controller to the second device.

2. The communication system of claim 1, wherein the communication controller receives the identification information during a call setup.

3. The communication system of claim 1, wherein the one or more apparatus comprise a router/multiplexer.

4. The communication system of claim 3, wherein the one or more apparatus comprise a modem coupled to the router/multiplexer.

5. The communication system of claim 1, wherein at least one of the one or more apparatus sends a response to the test message to the communication controller, the communication controller routes the response to the self-test server, and the self-test server sends an additional test message.

6. The communication system of claim 1, wherein the identification information comprises one or more of a phone number and an email address.

7. The communication system of claim 1, wherein the communication controller comprises an automatic number identifier.

8. The communication system of claim 1, further comprising a database, wherein the self-test server queries the database to determine the one or more apparatus.

9. The communication system of claim 1, wherein the communication controller comprises interactive voice response.

10. An electronic communication method comprising the steps of:

receiving, at a communication controller, a communication from a user using a first device;

sending, using the communication controller, identification information corresponding to the user to a self-test server;

using the self-test server, pulling apparatus information corresponding to the user from a database, the apparatus information comprising information for one or more apparatus;

sending, using the self-test server, a test message to the one or more apparatus;

receiving, using the communication controller, a response from the one or more apparatus; and

after receiving the response, connecting a second device to the communication.

11. The electronic communication method of claim 10, further comprising:

after receiving a response from the one or more apparatus, sending an additional test message to another of the one or more apparatus.

12. The electronic communication method of claim 11, wherein the additional test message comprises a modem speed test.

13. The electronic communication method of claim 11, wherein the additional test message comprises a test message sent to an internet access controller.

14. The electronic communication method of claim 11, wherein the additional test message comprises a test message sent to an IPDSLAM.

15. The electronic communication method of claim 10, wherein the communication controller receives the identification information during a call setup.

16. The electronic communication method of claim 10, wherein the one or more apparatus comprise one or more of a router/multiplexer.

17. The electronic communication method of claim 10, further comprising sending result information from the self-test server to the second device.

18. The electronic communication method of claim 17, wherein the step of sending the result information is before the step of connecting.

19. The electronic communication method of claim 10, further comprising a step of sending results corresponding to the response to the second device and causing information corresponding to the results to be displayed using a user interface on the second device.

20. A communication system comprising:

a communication controller;

a second device coupled to the communication controller;

a self-test server configured to send one or more test messages to a device associated with a user of a first device; and

a database comprising customer information,

wherein the communication controller is configured to receive a communication from the first device and communicatively connect the first device and the second device,

wherein the communication controller receives identification information corresponding to a user from the first device and transfers the identification information to the self-test server, and

wherein, based on the identification information, the self-test server pushes a test message to one or more apparatus before the communication is transferred from the communication controller to the second device.