Providing modifies protocol responses

• US 10,462,205 B2
• Filed: 03/15/2016
• Issued: 10/29/2019
• Est. Priority Date: 03/15/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bettesworth, Gary S., Martens, Andreas, Rogers, Sam, Thorpe, Paul S. M.
• Primary Examiner(s): Gortayo, Dangelino N
• Application Number:
  US15/070,240
• Publication Number:
  US 20170270207A1
• Time in Patent Office: 1,323 Days
• Field of Search: 707706, 707721, 707723, 707728, 707732, 707733, 707748
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/90324 using system suggestions
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A first search request is received. Keywords of the first search request is identified. A request in a protocol for the first search request is transmitted to a web service. A response in the protocol for the first search request is received from the web service. Whether the first search quest is similar to a previously submitted search request, is determined. Responsive to determining that the first search request is similar to the previously submitted search request, the protocol response is modified to include contact information of a user that previously submitted the similar search request. The modified protocol response is transmitted to the client computer system from which the first search request originated.

Claims

1. A computer program product comprising:

one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions comprising;

program instructions to receive, by a gateway computer system from a client computer system, a first search request, wherein the gateway computer system and the client computer are connected to an enterprise computing environment;

program instructions to identify keywords of the first search request;

program instructions to transmit a request in a protocol for the first search request to a web service, wherein the protocol is a Hypertext Transfer Protocol (HTTP);

program instructions to receive a response in the protocol for the first search request from the web service, wherein the response includes body content;

program instructions to determine whether the first search request is similar to a previously submitted search request, based on identified keywords of the first search request and keywords of the previously submitted search request, wherein the previously submitted search request was submitted by a user from the enterprise computing environment, wherein the previously submitted search request was received and stored by the gateway computer system, and wherein one or more webpages visited by the user during a prior search session corresponding with the previously submitted search request are recorded;

program instructions to, responsive to determining that the first search request is similar to the previously submitted search request, modify, by the gateway computer system, the body content of the response to include Hypertext Markup Language (HTML) containing contact information of the user that submitted the previously submitted search request and the recorded one or more webpages; and

program instructions to transmit the modified response from the gateway computer system to the client computer system from which the first search request originated.

2. The computer program product of claim 1, wherein the program instructions to determine whether the first search request is similar to a previously submitted search request, based on identified keywords of the first search request and keywords of the previously submitted search request comprise:

program instructions to compare keywords of the previously submitted search request with the identified keywords of the first search request, wherein an entry of a storage repository containing information for the previously submitted search request include;

the keywords of the previously submitted search request, contact information of a user that of the previously submitted search request, and a web page navigational history for the user of the previously submitted search request; and

program instructions to, responsive to determining that the content of the previously submitted search request represents the same subject matter as the identified content of the first search request, classify the first and second search requests as similar search requests.

3. The computer program product of claim 2, wherein the web page navigational history of the user that previously submitted the search request includes a web page that the user accessed, after the client computer system connected to the enterprise computing environment from which the previously submitted search request originated receives the response for the previously submitted search request.

4. The computer program product of claim 1, wherein the enterprise computing environment includes at least:

a client computer system, a gateway computer system, and a web service, such that users of client computer systems connected to the enterprise computing environment can submit search requests and for each submitted search request, receive a response that originates from the web service.

5. The computer program product of claim 1, wherein the program instructions stored on the one or more computer readable storage media further comprise:

program instructions to, responsive to determining that the first search request is similar to the previously submitted search request, modify the response to include the web page navigational history of the user that previously submitted the similar search request.

6. A computer system comprising:

one or more computer processors;

one or more computer readable storage media;

program instructions stored on the computer readable storage media for execution by at least one of the one or more processors, the program instructions comprising;

program instructions to receive, by a gateway computer system from a client computer system, a first search request, wherein the gateway computer system and the client computer are connected to an enterprise computing environment;

program instructions to identify keywords of the first search request;

program instructions to transmit a request in a protocol for the first search request to a web service, wherein the protocol is a Hypertext Transfer Protocol (HTTP);

program instructions to receive a response in the protocol for the first search request from the web service, wherein the response includes body content;

program instructions to determine whether the first search request is similar to a previously submitted search request, based on identified keywords of the first search request and keywords of the previously submitted search request, wherein the previously submitted search request was submitted by a user from the enterprise computing environment, wherein the previously submitted search request was received and stored by the gateway computer system, and wherein one or more webpages visited by the user during a prior search session corresponding with the previously submitted search request are recorded;

program instructions to, responsive to determining that the first search request is similar to the previously submitted search request, modify, by the gateway computer system, the body content of the response to include Hypertext Markup Language (HTML) containing contact information of the user that submitted the previously submitted search request and the recorded one or more webpages; and

program instructions to transmit the modified response from the gateway computer system to the client computer system from which the first search request originated.

7. The computer system of claim 6, wherein the program instructions to determine whether the first search request is similar to a previously submitted search request, based on identified keywords of the first search request and keywords of the previously submitted search request comprise:

program instructions to compare keywords of the previously submitted search request with the identified keywords of the first search request, wherein an entry of a storage repository containing information for the previously submitted search request include;

the keywords of the previously submitted search request, contact information of a user that of the previously submitted search request, and a web page navigational history for the user of the previously submitted search request; and

program instructions to, responsive to determining that the content of the previously submitted search request represents the same subject matter as the identified content of the first search request, classify the first and second search requests as similar search requests.

8. The computer system of claim 6, wherein the enterprise computing environment includes at least:

a client computer system, a gateway computer system, and a web service, such that users of client computer systems connected to the enterprise computing environment can submit search requests and for each submitted search request, receive a response that originates from the web service.

9. The computer system of claim 6, wherein the program instructions stored on the one or more computer readable storage media further comprise:

program instructions to, responsive to determining that the first search request is similar to the previously submitted search request, modify the response to include the web page navigational history of the user that previously submitted the similar search request.