Providing subordinate forum portal options based on resources

• US 10,466,860 B2
• Filed: 09/14/2015
• Issued: 11/05/2019
• Est. Priority Date: 07/02/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Kitchener, Jacob A., Shieh, Johnny M.
• Primary Examiner(s): Salomon, Phenuel S
• Application Number:
  US14/852,850
• Publication Number:
  US 20170003831A1
• Time in Patent Office: 1,513 Days
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/1097 for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]

Abstract

A first user request may be received within a main forum portal that identifies a plurality of resources. The plurality of resources may correspond to one or more user questions about the plurality of resources. At least a first subordinate forum portal of the main forum portal may be identified that is associated with at least one of the plurality of resources. A first option may be provided, based on at least the identifying, the first option for use in joining the first subordinate forum portal.

Claims

1. A computer-implemented method for providing subordinate forum portal options based on a set of resources a user has inquiries about, the method comprising:

providing, prior to a receiving of a first user request, a notification, the notification specifying an inquiry to the user to join a subordinate forum portal based on the user'"'"'s resources

receiving, within a main forum portal, the first user request identifying a plurality of resources of the first user, the plurality of resources corresponding to one or more user questions about the plurality of resources, wherein the plurality of resources of the first user are programmatically identified, wherein the plurality of resources of the first user include one or more resources selected from the group comprising apparatuses, components of apparatuses, systems, or program applications, and wherein the one or more resources are part of a computing system associated with the first user;

identifying at least a first subordinate forum portal of the main forum portal that is associated with at least one of the plurality of resources;

providing, based on at least the identifying, a first option for use in joining the first subordinate forum portal;

providing at least a second option for use in joining a second subordinate forum portal; and

ranking the first option and the second option, the ranking is based at least on a first matching percentage and a second matching percentage, the first matching percentage indicating a percentage of the plurality of resources that are identified in the first subordinate portal, and the second matching percentage indicating a percentage of the plurality of resources that are identified in the second subordinate forum portal, wherein the ranking is further based on a quantity of users associated with the first subordinate forum portal and the second subordinate forum portal and further based on an activity level within the first subordinate forum portal and the second subordinate forum portal, and further based on a recency of the activity level.

2. The method of claim 1, further comprising:

identifying, via natural language processing, a second subordinate forum portal of the main forum portal that is associated with at least one of the plurality of resources by at least parsing and matching the at least one of the plurality of resources within the one or more questions to one or more other identical resources within the second subordinate forum portal;

providing, based on at least the identifying the second subordinate forum portal, a second option for use in joining the second subordinate forum portal; and

receiving a second user request to join the first subordinate forum portal.

3. The method of claim 2, further comprising:

ranking the first subordinate forum portal and the second subordinate forum portal based at least on the matching of the at least one of the plurality of resources within the one or more questions to the one or more other identical resources;

providing, in response to the ranking, the first subordinate forum portal by causing a client computing device to display the first subordinate forum portal; and

receiving the one or more questions within the first subordinate forum portal.