Recommendation of insurance products based on an inventory analysis

• US 10,467,700 B1
• Filed: 10/28/2013
• Issued: 11/05/2019
• Est. Priority Date: 09/10/2012
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Loo, William, Hughes, Stephen, Gillespie, James, Brandmaier, Jennifer A., Koza, Daniel
• Primary Examiner(s): Hamilton, Sara C
• Application Number:
  US14/065,006
• Time in Patent Office: 2,199 Days
• Field of Search: 705 4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems and methods may provide for generating, maintaining, and using an inventory for insurance purposes. An optimized inventory analysis server may generate and maintain user profile information for determining a demographic classification of each user associated with an inventory. A demographic classification for a given user may be used along with data related to items owned by other users to determine one or more items for recommendation to the given user. Details associated with existing insurance coverage levels may also be used to recommend new insurance products to the user. In addition, the optimized inventory analysis server may determine a depreciated value of each item within an inventory. These values may be used to assess loss and settle an insurance claim for damage to one or more of the items in the inventory.

Claims

1. A non-transitory, computer-readable, storage medium having computer-executable program instructions stored thereon that, when executed by a processor of a server, cause the server at least to:

receive one or more images or videos of a plurality of insured physically-owned items, wherein each of the plurality of insured physically-owned items is associated with a respective existing insurance coverage level, under an existing insurance policy;

analyze, using one or more of a blur filter, grey-scaling, optical recognition, or edge detection, the one or more images or videos to obtain at least an identification of the plurality of insured physically-owned items;

generate an inventory in a database, the inventory comprising at least the identification of the plurality of insured physically-owned items;

for each of the plurality of insured physically-owned items in the inventory, analyze information related to whether that insured physically-owned item is adequately covered by the respective existing insurance coverage level associated with that insured physically-owned item;

determine that a first insured physically-owned item, of the plurality of insured physically-owned items, is adequately covered by a respective existing insurance coverage level associated with the first insured physically-owned item by determining that a value of the first insured physically-owned item is less than the respective existing insurance coverage level associated with the first insured physically-owned item and that there is no deductible under the existing insurance policy for the first insured physically-owned item;

determine that a second insured physically-owned item, of the plurality of insured physically-owned items, is not adequately covered by a respective existing insurance coverage level associated with the second insured physically-owned item;

determine that an additional or alternative insurance product that adequately covers the second insured physically-owned item exists;

based on determining that the additional or alternative insurance product exists, determine details associated with the additional or alternative insurance product; and

transmit, via a network interface of the server and to a user device associated with the existing insurance policy, a message comprising a recommendation to obtain the additional or alternative insurance product, the recommendation comprising the details associated with the additional or alternative insurance product.

2. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, further cause the server to receive, from the user device, a message comprising an indication of whether the additional or alternative insurance product will be purchased.

3. The non-transitory, computer-readable, storage medium of claim 1, wherein the details associated with the additional or alternative insurance product relate to a deductible, a premium, and a coverage level of the additional or alternative insurance product.

4. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, further cause the server to:

determine that a third insured physically-owned item, of the plurality of insured physically-owned items, is adequately covered by a respective existing insurance coverage level associated with the third insured physically-owned item by determining that the respective existing insurance coverage level associated with the third insured physically-owned item is above a predetermined threshold, wherein the predetermined threshold is less than a value of the third insured physically-owned item.

5. The non-transitory-computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to,

determine that the second insured physically-owned item is not adequately covered by determining that a value of the second insured physically-owned item is greater than the respective existing insurance coverage level associated with the second insured physically-owned item.

6. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to

determine that the second insured physically-owned item is not adequately covered by determining that a value of the second insured physically-owned item is greater than the respective existing insurance coverage level associated with the second insured physically-owned item and determining that the respective existing insurance coverage level associated with the second insured physically-owned item is less than a predetermined threshold.

7. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine that the second insured physically-owned item is not adequately covered by determining that the second insured physically-owned item is under-insured by the existing insurance policy.

8. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine that the second insured physically-owned item is not adequately covered by determining that the second insured physically-owned item is over-insured by the existing insurance policy.

9. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine that the additional or alternative insurance product that adequately covers the second insured physically-owned item exists by determining that an insurance product is available to cover a difference between a value of the second insured physically-owned item and a value of the respective existing insurance coverage level associated with the second insured physically-owned item.

10. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine that the additional or alternative insurance product that adequately covers the second insured physically-owned item exists by determining, based on a value of the second insured physically-owned item, a second insurance policy with an insurance coverage level for the second insured physically-owned item that is greater than or equal to the value of the second insured physically-owned item and with a second deductible that is equal to or less than a first deductible of the existing insurance policy.

11. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine that the additional or alternative insurance product that adequately covers the second insured physically-owned item exists by determining, based on a value of the second insured physically-owned item, a second insurance policy with an insurance coverage level for the second insured physically-owned item that is greater than or equal to a predetermined threshold that is set for the second insured physically-owned item and with a second deductible that is equal to or less than a first deductible of the existing insurance policy.

12. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine that a third insured physically-owned item, of the plurality of insured physically-owned items, is adequately covered by determining that a value of the third insured physically-owned item is less than a respective existing insurance coverage level for the third insured physically-owned item and that a particular deductible under the existing insurance policy for the third insured physically-owned item is below a threshold, wherein the particular deductible is greater than zero.

13. The non-transitory, computer-readable, storage medium of claim 1,

wherein the value of the first insured physically-owned item corresponds to a depreciated value of the first insured physically-owned item, and

wherein the computer-executable program instructions, when executed by the processor, further cause the server to determine the depreciated value of the first insured physically-owned item.

14. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine that the second insured physically-owned item is not adequately covered by the respective existing insurance coverage level by comparing a value of the second insured physically-owned item with the respective existing insurance coverage level for the second insured physically-owned item, the respective existing insurance coverage level associated with the second insured physically-owned item being different from the respective existing insurance coverage level associated with the first insured physically-owned item.

15. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine that the second insured physically-owned item is not adequately covered by determining that a value of the second insured physically-owned item is less than the respective existing insurance coverage level for the second insured physically-owned item and that there is a deductible under the existing insurance police for the second insured physically-owned item.

16. The non-transitory, computer-readable, storage medium of claim 1, wherein the computer-executable program instructions, when executed by the processor, cause the server to:

determine whether a third insured physically-owned item, of the plurality of insured physically-owned items, is adequately covered by a respective existing insurance coverage level associated with the third insured physically-owned item by determining that the respective existing insurance coverage level matches a predefined insurance coverage level.

17. A method comprising:

receiving, by a computing device, one or more images or videos of a plurality of insured physically-owned items, wherein each of the plurality of insured physically-owned items is associated with a respective existing insurance coverage level, under an existing insurance policy;

analyzing, by the computing device using one or more of a blur filter, grey-scaling, optical recognition, or edge detection, the one or more images or videos to obtain at least an identification of the plurality of insured physically-owned items;

generating, by the computing device, an inventory in a database, the inventory comprising at least the identification of the plurality of insured physically-owned items;

for each of the plurality of insured physically-owned items in the inventory, analyzing, by the computing device, information related to whether that insured physically-owned item is adequately covered by the respective existing insurance coverage level associated with that insured physically-owned item;

determining, by the computing device, that a first insured physically-owned item, of the plurality of insured physically-owned items, is adequately covered by a respective existing insurance coverage level associated with the first insured physically-owned item by determining that a value of the first insured physically-owned item is less than the respective existing insurance coverage level associated with the first insured physically-owned item and that there is no deductible under the existing insurance policy for the first insured physically-owned item;

determining, by the computing device, that a second insured physically-owned item, of the plurality of insured physically-owned items, is not adequately covered by a respective existing insurance coverage level associated with the second insured physically-owned item;

determining, by the computing device, that an additional or alternative insurance product that adequately covers the second insured physically-owned item exists;

based on determining that the additional or alternative insurance product exists, determining, by the computing device, details associated with the additional or alternative insurance product; and

transmitting, via a network interface of the computing device and to a user device associated with the existing insurance policy, a message comprising a recommendation to obtain the additional or alternative insurance product, the recommendation comprising the details associated with the additional or alternative insurance product.

18. The method of claim 17, wherein the determining that the second insured physically-owned item is not adequately covered by the respective existing insurance coverage level comprises:

determining that a value of the second insured physically-owned item is greater than the respective existing insurance coverage level associated with the second insured physically-owned item; and

determining that the respective existing insurance coverage level associated with the second insured physically-owned item is less than a predetermined threshold.

19. The method of claim 17, wherein the transmitting the recommendation comprises:

generating a short message system (SMS) message comprising the details,

wherein the user device comprises a mobile device associated with a telephone number associated with the existing insurance policy.

20. A system, comprising:

a mobile device, comprising a camera, wherein the mobile device is configured to capture, using the camera, one or more images or videos of a plurality of insured physically-owned items and transmit the one or more images or videos to a server;

a database; and

a server comprising a non-transitory, computer-readable, storage medium having computer-executable program instructions stored thereon that, when executed by a processor of the server, cause the server to;

receive, from the mobile device, the one or more images or videos of the plurality of insured physically-owned items, wherein each of the plurality of insured physically-owned items is associated with a respective existing insurance coverage level, under an existing insurance policy;

analyze, using one or more of a blur filter, grey-scaling, optical recognition, or edge detection, the one or more images or videos to obtain at least an identification of the plurality of insured physically-owned items;

generate an inventory in the database, the inventory comprising at least the identification of the plurality of insured physically-owned items;

for each of the plurality of insured physically-owned items in the inventory, analyze information related to whether that insured physically-owned item is adequately covered by the respective existing insurance coverage level;

determine that a first insured physically-owned item, of the plurality of insured physically-owned items, is adequately covered by a respective existing insurance coverage level associated with the first insured physically-owned item by determining that a value of the first insured physically-owned item is less than the respective existing insurance coverage level associated with the first insured physically-owned item and that there is no deductible under the existing insurance policy for the first insured physically-owned item;

determine that a second insured physically-owned item, of the plurality of insured physically-owned items, is not adequately covered by a respective existing insurance coverage level associated with the second insured physically-owned item;

determine that an additional or alternative insurance product that adequately covers the second insured physically-owned item exists;

based on determining that the additional or alternative insurance product exists, determine details associated with the additional or alternative insurance product; and

transmit, via a network interface of the server and to a user associated with the existing insurance policy, a recommendation to obtain the additional or alternative insurance product, the recommendation comprising the details associated with the additional or alternative insurance product.